---
title: 'Customer Support Specialist (DACH - German speaking) at Light'
canonical: 'https://feeny.ai/job/customer-support-specialist-dach-german-speaking-light-london-3yjpmv46j85g'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Support Specialist (DACH - German speaking) at Light

- **Company:** Light
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/light-inc/431ff247-759c-4f13-b63c-0a211ad5dc23

## Job description

Role: Customer Support Specialist (DACH - GERMAN SPEAKING)

Team: Customer Success — Support · Reports to: Head of Customer Success

Location: London · In office

## ABOUT LIGHT

Light is an AI-native finance ERP and general ledger platform, replacing legacy systems like NetSuite and Oracle for modern finance teams. We win not just on product, but on a fundamentally better customer experience, finance-expert, white-glove, and delivered where the customer already works. We're backed by investors including Balderton, Atomico, Cherry Ventures, Seedcamp and Entrée Capital, and advised by the former CTO of Workday Financials and the Chief Architect of SAP S/4HANA.

## THE ROLE

Our DACH customers need support in their own language, not just their own timezone. As our Customer Support Specialist (DACH), you'll be the first point of contact for German-speaking customers across email and chat, owning the day-to-day how-to and technical questions that keep their finance teams moving. You'll work alongside our senior Support cover and closely with Account Management on activation and retention. AI deflection handles the routine questions ahead of you; you own what actually needs a person.

## WHAT YOU'LL DO

- Respond to customer queries in a timely and accurate way, via email or chat
- Jump on customer meetings and troubleshoot live when needed
- Analyze and report product malfunctions
- Proactively engage with customers to solve issues before they become problems
- Follow up with customers to make sure their technical issues are fully resolved
- Identify customer needs and help customers get the most out of specific features
- Share feature requests and effective workarounds with the wider team
- Gather customer feedback and share it with our Account Managers, Product, Sales and Marketing teams
- Partner with our learning and development team to keep our help center articles accurate and current
- Keep constant communication with our external stakeholders and collaborators via chat and email
- Work closely with our Account Management team on customer activation and retention
- Take the extra mile, customers remember who went the extra step for them

## WHAT YOU'LL BRING

Must have

- At least 2 years of customer support experience
- Experience supporting customers in a B2B SaaS environment
- Fluent in German and English, spoken and written
- Experience working with a case or ticket management system (Intercom, Pylon, Zendesk, or similar)
- Excellent communication and problem-solving skills
- Able to work independently and within a team
- A proactive attitude and strong attention to detail
- Genuinely excited to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact
- Comfortable multi-tasking across several customer conversations at once

## Nice to have

- Background or experience in finance, accounting, or fintech
- Familiarity with ERP or accounting platforms (NetSuite, SAP, QuickBooks, Xero, or similar)

## WHAT WE OFFER

💸 A competitive salary + stock options in our fast-growing start-up

🏝 Generous package of paid annual leave + public holidays

🎉 Regular socials and company off-sites

🏢 In-office amenities at our London hub

🚀 A huge opportunity for career growth as you help shape a market-defining product

## WHY THIS ROLE MATTERS

DACH is one of Light's fastest-growing markets, and this role is what makes our white-glove, AI-leveraged support model real for it. You're the person a German-speaking finance team turns to when something isn't working, and the reason they trust Light enough to keep growing with us.

## About Light

## Company Overview
- **One-liner**: Light provides an AI-native, multi-entity financial platform (ERP) that automates global accounting, AR, AP, expenses, and financial reporting for multinational technology companies.
- **Entity Type**: Private (Series A)
- **Headquarters**: Copenhagen, Denmark
- **Founded**: 2022
- **Founders**: Jonathan Sanders (CEO) and Filip Kozjak (CTO)

## Core Business
- **Primary industry/industries**: Financial Software / Enterprise Resource Planning (ERP) / Fintech
- **Target customers**: B2B, specifically multinational technology companies and businesses with complex multi-entity accounting needs.
- **Mission or purpose statement**: To build the Smart Financial Platform, redefining ERP by shipping fast, joyful features built for finance and revolutionizing the world’s largest and oldest software category. [light.inc](https://light.inc/careers)

## Products & Services
- **Light Platform (AI-Native Financial Platform)**: A unified SaaS platform that combines General Ledger, Accounts Receivable, Accounts Payable, expenses, bookkeeping, and financial reporting. It is built on a best-in-class in-memory HTAP database for instant reporting and is designed to scale to billions of transactions. Key features include immutable record keeping, AI-powered accounting (e.g., a "finance companion" for snapping receipts and answering policy questions), automated workflows, and multi-entity consolidation. [light.inc](https://light.inc/?ref_type=organic)

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: **Total Funding: $43 Million**. This includes a $13M Seed round (led by Atomico, June 2024) and a $30M Series A (led by Balderton Capital, October 2025). [linkedin.com](https://www.linkedin.com/company/uselightinc)
- **Notable Investors/Partners**: Atomico (Seed lead), Balderton Capital (Series A lead). The team is also crafted by engineers and designers from world-class companies like Spotify, X, AWS, Klarna, Google, and Shopify. [light.inc](https://light.inc/careers)
- **Growth Signals**: The company is in a "high-velocity go-to-market phase" with rapid customer onboarding. Headcount has grown **+175% year-over-year** (from ~22 to 61+ employees). The company is actively shipping features faster than ever and fielding many RFPs. [light.inc](https://light.inc/careers), [linkedin.com](https://www.linkedin.com/company/uselightinc)

## Competitive Advantages
- **AI-Native Architecture**: Unlike legacy ERP systems (e.g., NetSuite), Light is built from the ground up as an AI-first platform, enabling features like automated workflows, smart predictions, and a conversational finance assistant.
- **Performance at Scale**: Built on an in-memory HTAP (Hybrid Transactional/Analytical Processing) database, Light boasts sub-500ms response times for any transaction or report, even at billions of transactions, whereas competitors can take up to 100 seconds. [light.inc](https://light.inc/?ref_type=organic)
- **Immutable Ledger**: Uses an immutable ledger for perfect audit trails, a critical feature for compliance that traditional, editable databases lack. [light.inc](https://light.inc/?ref_type=organic)
- **Multi-Entity Focus**: Purpose-built to solve the extreme complexity of multinational accounting, eliminating the need for a "finance frankenstack" of multiple disconnected systems. [light.inc](https://light.inc/?ref_type=organic)

## Strategic Focus
- **Go-to-Market Velocity**: The company is aggressively scaling its sales, onboarding, and customer experience teams to capture market demand.
- **Product Velocity**: Shipping new features and improvements at a rapid pace, focusing on making the platform more intuitive and powerful.
- **Global Expansion**: With offices in London, Copenhagen, and New York, and a remote team across Europe and the Americas, Light is building a global presence to serve international customers. [light.inc](https://light.inc/careers)
- **Talent Acquisition**: Actively hiring across engineering, sales, implementation, and AI strategy to fuel its growth phase.

## Why Work Here
- **Culture**: The company values speed, simplicity, clarity, and joy. They emphasize a "joyful user experience" for both customers and employees.
- **Work Environment**: Offers a hybrid/office model with physical offices in London, Copenhagen, and New York. Employees typically work from physical offices. [builtin.com](https://builtin.com/company/light-lightinc)
- **Perks & Benefits**: Includes healthcare benefits (dental, health, vision), life insurance, 401(K) (US), generous parental leave, company equity, and free snacks/drinks. They also have quarterly team events ("Starsite") in iconic European cities. [builtin.com](https://builtin.com/company/light-lightinc), [light.inc](https://light.inc/careers)
- **Impact**: Opportunity to work on a "world-class" product redefining a massive, legacy software category (ERP) with a highly skilled team from top tech companies. The engineering culture is described as "crafting the AI-native financial platform" with a focus on speed and quality. [light.inc](https://light.inc/careers)

## Sources
1. [light.inc](https://light.inc/careers)
2. [builtin.com](https://builtin.com/company/light-lightinc)
3. [light.inc](https://light.inc/?ref_type=organic)
4. [linkedin.com](https://www.linkedin.com/company/uselightinc)
5. [builtinnyc.com](https://www.builtinnyc.com/company/light-lightinc)

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