--- title: 'Customer Support Specialist at Flipturn' canonical: 'https://feeny.ai/job/customer-support-specialist-flipturn-austin-3ks7jr3gfwkm' type: 'job' last_seen: '2026-09-11' --- # Customer Support Specialist at Flipturn - **Company:** Flipturn - **Location:** Austin, TX - **Compensation:** $75k–$115k - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/flipturn/c2a7e673-032f-44e8-9f15-94f83e48e2d0 ## Job description Job Description Einride (which acquired Flipturn in August 2026) is revolutionizing transportation by showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through a suite of EV charging and fleet solutions and freight capacity as a service operations, Einride enables businesses around the world to accelerate towards their sustainability goals. Einride’s customers include some of the world’s biggest shippers, including Fortune 500 companies. Einride supports fleets in managing their electric freight and charging operations across a network of private and semi-public charging sites. Einride’s customers have a wide range of experience operating EVs, and need to effectively operate in a fast-moving electrification ecosystem. These are complex operations where charging availability and uptime are key to Einride’s customers; over the course of a single day, fleet managers, charging site operators, and drivers may run into a range of charger reliability issues or blockers. Role and expectations. We are looking for a Support Specialist to join the Energy and Charging Infrastructure organization at Einride. As a Support Specialist, you will work directly with Einride’s customer success and operations team to ensure the success of our customers in managing and utilizing EV charging infrastructure. You’ll play a crucial role in day to day issue investigation and resolution, and build a deep understanding of Einride’s core charging technology stack. The purpose of this role is to resolve customer questions and issues across the charging sites that Einride directly operates, has access to, or manages through the Flipturn charging and energy management software platform. What you’ll do here: - Be the first line of defense for customer questions or issues, responding to tickets in an urgent and timely manner - Troubleshoot issues raised by exploring charger logs, history, and other resources. Summarize issue and context to escalate as appropriate - Attempt to resolve common issues when raised by customers - reset chargers, refund drivers, grant user access, etc - Onboard new customers and chargers, including helping onsite personnel to establish OCPP connections and cellular connectivity. - Reproduce to confirm potential bugs and escalate as needed - Raise tickets and escalate issues to charger/vehicle OEMs on behalf of customers, where appropriate, supplying needed logs, context, etc to expedite resolution - Contribute to support runbook development with new issues and solutions ## About you We’re looking for someone who is excited about joining a climate tech company and wants to wear many hats. Einride is full of mission-driven employees who see work as a place to make an impact on the world! You’ll be a great fit for this role if you enjoy: - Operating in a fast-paced environment where you’ll see a direct impact on the success of the company and our customers - Representing a company in an externally-facing role that involves continuous problem solving and customer support - Proactively responding to customer issues and keeping customers informed about their resolutions - Working collaboratively with teammates, customers, and cross functional teams Job Description A strong candidate will have the following experience/skills: - At least 2 years in a customer-facing support role - Ability to operate with autonomy - Experience with ticketing platforms and tools (Pylon, Salesforce, Hubspot, etc) - Experience using Claude and other AI tools - Excitement about resolving customer issues and complaints - making EV operations smoother, easier, and cheaper for customers - Excellent communication skills, including both written and oral communication - Ability to understand and articulate complex, semi-technical topics in a clear, simple, and concise way to internal and external parties - Familiarity with the fleet or logistics industry is a bonus - Experience at early stage startups is a bonus ## Benefits - Market-Competitive Salary: The anticipated range for this position is $75,000-$115,000 base salary per year. - Equity Package: This role includes equity. - Comprehensive Health Coverage: Competitive medical, dental, and vision plans. - Retirement Savings: 401(k) plan with an employer match. - Generous Time Off: 25 days of Paid Time Off (PTO). 15 paid sick days and 15 paid US holidays observed. - Wellness Allowance: To support your personal well-being. ## About Flipturn ## Company Overview - **One-liner**: Flipturn provides a unified software platform to manage electric vehicle (EV) charging operations, helping fleets and property owners cut costs, improve reliability, and scale electrification. - **Entity Type**: Private (Series A; $15.5M total funding) - **Headquarters**: New York City, New York, United States - **Founded**: ~2022–2023 (seed round closed July 2023) - **Founders**: Katie Siegel (CEO) and Sashko Stubailo (CTO) ## Core Business - **Primary industry**: EV charging management software for fleets and commercial properties - **Target customers**: B2B — electric fleets (delivery, school bus, municipal, trucking), multifamily properties, dealerships, and Fortune 500 companies - **Mission**: Decarbonize transportation by making EV charging cheaper, more reliable, and easier to scale ## Products & Services - **Flipturn Charging Management Platform (SaaS)**: A cloud-based control center that monitors energy usage, manages charger access, streamlines payments, and provides real-time alerts and analytics. It supports fleet preconditioning, demand-charge reduction (up to 60% lower peak costs), and integrates with utility rate programs. The platform is SOC 2 Type II certified and delivers 99.99% uptime. - **AI Agent for EV Charging Operations**: Launched in late 2024, an AI-powered assistant that helps operators resolve charging issues and optimize depot performance. ## Market Standing - **Valuation**: Not disclosed - **Key Metric**: Total funding of $15.5M (Seed $4.5M led by Accel in July 2023; Series A $11M led by CRV in November 2024) - **Notable Investors/Partners**: Accel, CRV, Comma Capital - **Growth Signals**: - Headcount grew 29.2% year-over-year (21 employees as of mid-2026) - Customers include Republic Services, Loblaws, Purolator, City of Seattle, Swift Transportation, Werner Enterprises, Greystar - SOC 2 Type II certification and proven reliability at sites with hundreds of chargers - Named a top EV fleet management solution by industry outlets ## Competitive Advantages - **Reliability at scale**: 99.99% uptime proven in large depot deployments, critical for business-critical fleet operations. - **Cost optimization**: Delivers up to 60% reduction in peak charging costs and helps fleets qualify for lower utility rates. - **Security & compliance**: SOC 2 Type II certified with robust data integrity practices. - **Team pedigree**: Founded by alumni of MIT, Samsara, and Stripe; backed by top-tier VCs. ## Strategic Focus - Deepen AI capabilities (AI agent launched November 2024) to automate operations and issue resolution. - Expand customer base across fleets, multifamily, and retail properties. - Continue improving platform features for real-time visibility, energy management, and seamless scaling of charging infrastructure. ## Why Work Here - **Culture**: Small, nimble team valuing communication, kindness, transparency, and a “customers first” mindset. Monthly team socials and quarterly co-working weeks in NYC or near customer sites. - **Work policy**: Remote-friendly with an NYC office in the Financial District; flexible hybrid approach. - **Benefits**: Competitive salary and equity, top-tier health/dental/vision insurance, unlimited paid time off (with a culture of actually taking it), 401(k), equipment and office stipends, and lunch/dinner provided in the office. - **Mission-driven**: Direct impact on reducing carbon emissions in the transportation sector. ## Sources 1. [getflipturn.com/careers](https://www.getflipturn.com/careers) 2. [getflipturn.com](https://www.getflipturn.com/) 3. [getflipturn.com/company](https://www.getflipturn.com/company) 4. [linkedin.com/company/flipturn-inc](https://www.linkedin.com/company/flipturn-inc) 5. 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