---
title: 'Customer Support Specialist at Happy Health'
canonical: 'https://feeny.ai/job/customer-support-specialist-happy-health-austin-8em0zvcsfx8z'
type: 'job'
last_seen: '2026-09-17'
---

# Customer Support Specialist at Happy Health

- **Company:** Happy Health
- **Location:** Austin, TX
- **Compensation:** $24/hr
- **Work type:** onsite
- **Posted:** 2026-06-03
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.lever.co/happy-sleep/fb42d35b-030b-4783-8d86-6f7fa0c5cda6

## Job description

## About Us

Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care – no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days. Ongoing physiological data monitoring with the Happy Ring enables real-time condition management, combination therapies, and drives measurable outcomes. Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home. For sleep medicine physicians, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients, and integrate multimodal treatments that focus on root-cause solutions. Position Summary

The Customer Support Specialist is a service-oriented position that helps navigate clients along their journey at Happy Health. This role delivers fast, empathetic, and accurate support across digital and phone channels to assist clients with technological and on-boarding issues, financial and program-related questions, as well as scheduling and case escalation to clinical and non-clinical resources within the Happy Health program. This position is execution-focused and emphasizes excellence in day-to-day support operations, documentation, and problem-solving.

Key Responsibilities:

Customer Support Provide exceptional support across phone, email, chat, and other channels with a client-first, high-empathy approach. Help clients understand the start-to-finish clinical journey; proactively reduce confusion and friction. Facilitate client onboarding and success with our smart ring, mobile app, and digital care platform. Troubleshoot common technical and account issues; clearly document findings and escalate complex cases as needed. Assist with appointment scheduling, rescheduling, and coordination to ensure clients can access care smoothly. Resolve e-commerce, order status, and payment issues (refunds, failed payments, invoice questions) in a timely, accurate manner. Operational Excellence & Documentation Maintain accurate records in internal systems (CRM/ticketing/EHR tools as applicable), including clear issue summaries, actions taken, and next steps. Follow established workflows/SOPs and meet defined service level expectations (response time, resolution time, CSAT). Monitor recurring client issues and tag/report trends (e.g., app bugs, device concerns, common therapy questions) to the appropriate individuals. Device, Fulfillment, & Logistics Support Support fulfillment and reverse logistics processes, including shipping, device handling, returns, ingestion, kit preparation, and inventory-related tasks. Prepare, document, and manage client device components/kits; ensure chain-of-custody and accuracy where required. Assist with periodic audits and inventory checks; flag discrepancies promptly.

Required Qualifications

- 2+ years in customer-facing roles requiring outstanding service and strong administrative execution, including experience in healthcare setting
- Excellent organization skills and a strong commitment to documentation
- Proven track record of exceeding customer satisfaction and retention goals
- Tech-savvy and able to learn new technologies quickly
- Excellent communication, interpersonal, and negotiation skills
- Data-driven approach to problem-solving and continuous improvement
- Proficiency in customer support software and relevant CRM systems

## Preferred Qualifications

- Previous employment at a technology start-up company
- Experience working with clients in a telehealth setting
- Familiarity with Healthie (EHR), Tellescope, Candid and Atlassian product suite
- Bachelor's degree

Happy Health is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## About Happy Health

## Company Overview
- **One-liner**: Happy Health provides an at-home sleep medicine platform that combines an FDA-cleared smart ring, AI-powered diagnostics, and virtual physician consultations to diagnose and treat sleep disorders.
- **Entity Type**: Private (Series A, Venture-Backed)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2019
- **Founders**: Dustin Freckleton

## Core Business
- **Primary industries**: Health Technology, Sleep Medicine, Medical Devices, Telemedicine
- **Target customers**: B2C (individuals seeking sleep diagnosis and treatment) and B2B (healthcare providers, insurers)
- **Mission / Purpose**: To make precision sleep healthcare accessible from home, eliminating traditional sleep lab visits.

## Products & Services
- **Happy Ring**: An FDA-cleared wearable medical device (Class II) that uses proprietary biometric sensors and generative AI to monitor sleep metrics such as breathing, heart rate, sleep stages, and cognitive stress. Approved for at-home sleep apnea testing and sleep disorder diagnosis.
- **Happy Sleep Platform**: A comprehensive service that includes the Happy Ring, a board-certified sleep physician consultation, personalized treatment plans, and ongoing care team support – all delivered remotely via mobile app.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metrics**:
  - Annual Revenue: ~$2 million (reported 2025)
  - Total Funding: $60 million (Series A, August 2022)
  - Employees: 24–35 (as of 2025/2026)
- **Notable Investors / Partners**:
  - Lead Investor: **ARCH Venture Partners** (Series A)
  - Other Investors: Lauder Partners, PTK Investments, Rsquared, Samsung Catalyst Fund
  - Key Partnership: EnsoData (AI sleep data analysis, Nov 2024)
- **Growth Signals**:
  - Second FDA clearance for at-home sleep testing (June 2025)
  - Patent portfolio of 20+ filings covering real-time multi-sensor correction, hypersomnia diagnosis, hydration monitoring, and athletic monitoring
  - Headcount grew ~10.8% year-over-year (2024–2025)
  - Offices in Austin (HQ), Los Angeles, and Burlington

## Competitive Advantages
- **Integrated end-to-end solution**: Single platform combining FDA-cleared hardware (ring), AI software, and clinical care – reducing diagnosis time to ~5 days vs. weeks/months in labs.
- **Proprietary ring technology**: Combines next-gen biometric sensors with generative AI for high accuracy in sleep staging and apnea detection.
- **Two FDA clearances** for at-home sleep testing – a high regulatory barrier for competitors.
- **Strong IP moat**: 20+ patents across sleep detection, signal correction, and wearable athletic monitoring.

## Strategic Focus
- Expanding FDA-cleared indications (e.g., hypersomnia, cognitive stress detection).
- Scaling direct-to-consumer and B2B channels (health plans, employer wellness programs) to drive adoption.
- Deepening AI/ML capabilities for personalized treatment recommendations.
- International expansion: devices and telemedicine services aimed at global sleep health markets.

## Why Work Here
- **Culture**: A mission-driven health tech startup focused on improving sleep health at scale. Hybrid work environment (Austin HQ with remote flexibility for certain roles).
- **Engineering stack**: Modern tech stack (React, TypeScript, GraphQL, Python, Scala, Snowflake, Docker, PostgreSQL, AWS). Emphasis on building regulated medical devices and AI-powered health products.
- **Remote/hybrid policy**: Hybrid workspace; many roles listed as remote (e.g., Principal Backend Developer, Telehealth Physicians). Some on-site roles in Austin (e.g., Principal E-Commerce Engineer).
- **Notable perks**: Opportunity to work on FDA-cleared products with clinical impact, collaboration with board-certified sleep physicians, and ownership of meaningful projects in a lean team.

## Sources
1. [Happy Health LinkedIn](https://linkedin.com/company/happyhealthinc)
2. [Happy Health Careers Page (Lever)](https://jobs.lever.co/happy-sleep)
3. [CBInsights – Happy Sleep Profile](https://www.cbinsights.com/company/happy-health)
4. [PitchBook – Happy Health Company Profile](https://pitchbook.com/profiles/company/343018-90)
5. [Built In Austin – Happy Health Inc. Profile](https://builtin.com/company/happy-health-inc)
6. [PR Newswire – Happy Ring Second FDA Clearance](https://www.prnewswire.com) (via search result)
7. [BioWorld – Other news to note, November 2024](https://www.bioworld.com) (EnsoData partnership)

## Other roles at Happy Health

- [Care Coordinator](https://feeny.ai/job/care-coordinator-happy-health-remote-mb9wy7m0f0ee)
- [Verification of Benefits & Authorization Specialist](https://feeny.ai/job/verification-of-benefits-authorization-specialist-happy-health-remote-9ajf85srdeww)
- [Product Designer II](https://feeny.ai/job/product-designer-ii-happy-health-remote-fp67cw5jqath)
- [Telehealth Physician](https://feeny.ai/job/telehealth-physician-happy-health-remote-bybeqzwx8yx1)
- [Telemedicine Sleep Physician Practicing in All 50 States](https://feeny.ai/job/telemedicine-sleep-physician-practicing-in-all-50-states-happy-health-remote-aq49wgmd9qj8)
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- [Principal E-Commerce Engineer](https://feeny.ai/job/principal-e-commerce-engineer-happy-health-remote-6r2ftcazv8c4)
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