---
title: 'Customer Support Specialist I at Everlaw'
canonical: 'https://feeny.ai/job/customer-support-specialist-i-everlaw-new-york-new-york-p0wn0eqc7hbq'
type: 'job'
last_seen: '2026-09-04'
---

# Customer Support Specialist I at Everlaw

- **Company:** Everlaw
- **Location:** New York New York, United States
- **Posted:** 2026-08-29
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/everlaw/jobs/4709382006

## Job description

## The Role

You'll be the first line of contact for our customers, ensuring legal teams at law firms, corporations, government agencies, and non-profits are supported and successful on the Everlaw platform. By answering questions, teaching product functionality, and troubleshooting technical issues via phone and email, you'll directly impact the day-to-day experience of clients discover truth and promote justice.

This is a full-time, non-exempt position based in our New York, NY office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.

This role will require a post offer criminal background check and agency suitability clearance. Because this role supports U.S. federal government customers, employment is contingent on successful completion of a post‑offer background check and any required federal agency suitability clearances, and on maintaining those clearances consistent with applicable law and Everlaw’s at‑will employment policy.

## What you'll do

- Deliver customer support via phone and email to help clients understand product functionality and resolve technical issues.
- Troubleshoot complex client tickets using egoless communication and collaborate with teammates across the support organization.
- Use AI thoughtfully in your day-to-day work to improve research, customer communications, and support workflows.
- Complete training modules to earn product certification and build subject matter expertise across the platform.
- Partner with Product and Engineering teams to share user insights and drive continuous product improvements.
- Participate in quarterly performance and development meetings with your manager to build growth pathways and career goals.

## About You

- You have at least 2 years of customer service experience in customer support at a software company or in a similar customer-facing role.
- You have a passion for technology and helping others understand and use it effectively.
- You bring exceptional verbal and written communication skills grounded in enthusiasm, energy, and empathy.
- You are organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment.
- You are a thoughtful, cross-functional collaborator focused on delivering a streamlined customer experience.
- You learn quickly and proactively take initiative to resolve and learn from technical challenges.
- You are authorized to work in the United States. Please note that at this time, Everlaw is not sponsoring U.S. employment visas for this role.

Bonus points

- Experience in Customer Support, ideally at a software or technology company.
- Familiarity with Customer Relationship Management (CRM) tools like Zendesk or Salesforce, and proficiency with Google Workspace applications.
- Prior experience or familiarity with legal technology or legal workflows.

Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better fit.

The Team — Customer Experience

The Customer Experience team delivers the experience customers rely on throughout their journey with Everlaw. Across support, user education, data operations, and customer insights, the team combines deep expertise with thoughtful service to solve meaningful challenges and help organizations use Everlaw with confidence. In a domain where the stakes are high and the data is sensitive, this work helps make Everlaw the company customers trust and choose.

Total Rewards & Benefits

The expected hourly rate range for this role is between $32.70 - $41.35 per hour. Final salary depends on factors including the candidate's experience and skills, and the base pay range is subject to change. This role is also eligible for equity and the benefits below.

Health & well-being

- Comprehensive medical, dental, and vision coverage
- Flexible Spending Accounts for health and dependent care expenses
- Membership to Modern Health to support mental health and wellness
- Paid parental leave
- Company-sponsored life and disability insurance

Financial rewards

- Competitive equity grants, so you share in Everlaw's long-term growth
- 401(k) plan with company matching of up to 4% of eligible annual compensation

Growth & everyday perks

- 17 paid vacation days, 11 federal holidays, and paid sick leave
- Four "Everlawlidays" (additional paid company-wide days off) per year
- Annual allocation for learning & development and relevant professional membership dues
- Hybrid work with regular work-from-home days and flexibility for life's logistics
- Monthly home internet reimbursement, plus a stipend for your desk setup
- Catered lunch each workday, plus snacks and company-wide events in our offices

## About Everlaw

When a lawsuit or investigation happens, teams must comb through vast amounts of electronic evidence — emails, documents, chats, files — to find what matters. That work is not a side task but the case itself, and where most of the time and money in litigation goes. Everlaw is the litigation and investigation management platform changing that, using AI to turn mountains of messy data into the handful of facts that win or lose a case, compressing weeks of work into hours.

We're the kind of place that's ranked #1 on G2 in our category and named a Great Place to Work™ by our own team. So if you want a front row seat to an industry in transformation, career-defining work you'll be proud to tell people about, and real upside at a company in control of its own destiny, we'd love to get to know you.

- #LI-KV1
- #LI-Hybrid

[​​About Everlaw](https://www.everlaw.com/company/mission/)

At Everlaw, you'll shape how AI re-wires the legal industry, at a category-leading business built on a mission to illuminate the truth.

Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the [California Equal Pay Act](https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=LAB§ionNum=1197.5.).  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We collect and process the personal information you provided along with your job application in accordance with our [Applicants Privacy Notice and Notice at Collection](https://www.everlaw.com/applicants-privacy-policy/).

When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. By submitting your application, you agree to adhere to these rules. Here's the link to our [full policy](https://www.everlaw.com/careers/candidate-ai-policy/), and please reach out with any questions!

We use Gem as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Gem with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Gem complies with NYC Local Law 144. We began using Gem in April 2026.

## About Everlaw

## Company Overview
- **One-liner**: Everlaw provides a cloud-native, AI-powered eDiscovery platform that helps law firms, corporations, and government agencies analyze vast amounts of digital evidence to uncover the truth in litigation and investigations.
- **Entity Type**: Private (Series D)
- **Headquarters**: Oakland, California, United States
- **Founded**: 2010
- **Founders**: AJ Shankar

## Core Business
- **Primary Industry/Industries**: Legal Technology (eDiscovery), Software Development
- **Target Customers**: Law firms, corporate legal departments, and government agencies (B2B, Enterprise, Public Sector)
- **Mission Statement**: To build technology that illuminates the truth and transforms the practice of law. The company is deeply committed to promoting justice and fostering equity.

## Products & Services
- **Everlaw Ediscovery Platform**: The core cloud-native SaaS platform that provides end-to-end management of the eDiscovery process, from legal holds and data upload to review, analysis, production, and trial preparation. It is known for its speed (processing 1 million docs per hour) and intuitive design [everlaw.com](https://www.everlaw.com/product/).
- **EverlawAI**: A suite of generative AI features integrated into the platform. Key capabilities include:
    - **Coding Suggestions**: Automates first-pass document review by classifying documents based on user criteria with high accuracy [everlaw.com](https://www.everlaw.com/product/).
    - **Deep Dive**: Allows users to ask natural language questions across millions of documents to get instant answers with direct citations [everlaw.com](https://www.everlaw.com/product/).
    - **Writing Assistant**: Synthesizes evidence into cohesive narratives and drafts to help build case strategy [everlaw.com](https://www.everlaw.com/product/).
- **Storybuilder**: A collaborative case preparation tool for building timelines, organizing arguments, and managing depositions [everlaw.com](https://www.everlaw.com/product/).

## Market Standing
- **Valuation/Total Funding**: $298.6M in total funding [LinkedIn](https://www.linkedin.com/company/everlaw).
- **Key Metric (Revenue & Funding)**:
    - **Annual Revenue**: $50.0M [LinkedIn](https://www.linkedin.com/company/everlaw).
    - **Notable Funding**: Raised a $202M Series D round in November 2021, led by TPG Growth [LinkedIn](https://www.linkedin.com/company/everlaw).
- **Notable Investors**:
    - CapitalG (led Series C)
    - Menlo Ventures (led Series B)
    - Andreessen Horowitz (led Series A)
    - TPG Growth (led Series D)
- **Notable Partners/Accreditations**: SOC 2 Type 2 certified, FedRAMP Moderate Authorization, GovRAMP Moderate Authorization [everlaw.com](https://www.everlaw.com/product/).
- **Growth Signals**: Named to Fast Company's "50 Most Innovative Companies" for 2022 [everlaw.com](https://www.everlaw.com/about/). Recognized in over 30 categories on G2. The company has expanded from its Oakland headquarters to offices in London, New York, and Washington D.C. [everlaw.com](https://www.everlaw.com/about/). Employee headcount is 455, with a monthly growth rate of +0.9% [LinkedIn](https://www.linkedin.com/company/everlaw).

## Competitive Advantages
- **Advanced AI with a Closed-Loop System**: EverlawAI (including generative AI features like Deep Dive) is a major differentiator, but it is deployed within a secure, closed-loop system that ensures client data is never used to train public models or exposed outside the platform [everlaw.com](https://www.everlaw.com/product/). This is critical for law firms with strict confidentiality requirements.
- **Speed and Ease of Use**: The platform is designed for non-technical legal professionals. It offers industry-leading processing speeds (1 million docs/hour) and lightning-fast searches, while maintaining an intuitive, user-friendly interface that lowers the technical barrier for legal teams [everlaw.com](https://www.everlaw.com/product/).
- **Government and Security Credentials**: Holding FedRAMP and GovRAMP authorizations provides a massive competitive moat, as it allows the company to serve U.S. federal agencies and state governments, a market with high barriers to entry for competitors [everlaw.com](https://www.everlaw.com/product/).
- **End-to-End Platform**: Unlike point solutions, Everlaw offers a complete, cloud-native solution from legal holds to trial presentation, which creates a "sticky" ecosystem and reduces the need for users to switch between multiple tools [everlaw.com](https://www.everlaw.com/product/).

## Strategic Focus
- **Continued AI Innovation**: The company is aggressively pushing into generative AI, with a focus on automating repetitive tasks (like first-pass review) and providing strategic insights (via Deep Dive and Writing Assistant). The recent job posting for a "Staff/Principal AI Engineer" underscores this priority [everlaw.com](https://www.everlaw.com/careers/).
- **Growth in Public Sector**: Leveraging its FedRAMP and GovRAMP authorizations to deepen its relationship with government agencies and expand its footprint in the public sector.
- **Scalable Platform**: Moving beyond eDiscovery into broader litigation and investigation support, positioning the platform as a central hub for legal work.

## Why Work Here
- **Mission-Driven Work**: Employees work on software that is used in high-profile cases and everyday trials, directly impacting the pursuit of justice. The company emphasizes a commitment to "truth" and "promoting justice" [everlaw.com](https://www.everlaw.com/careers/).
- **Culture & Values**: The company has a strong culture defined by five core values: "Set Our Own Bar," "Egoless Communication and Mutual Respect," "Respect for Users," "Process-Driven Growth," and "Attention to Detail" [everlaw.com](https://www.everlaw.com/careers/).
- **Hybrid Work Model**: Everlaw operates a "coordinated hybrid" model, encouraging in-office collaboration on set days while allowing flexibility. They have offices in Oakland, London, New York, and Washington D.C. [everlaw.com](https://www.everlaw.com/careers/).
- **Compelling Benefits**:
    - **Health**: 95% of medical, dental, and vision premiums covered for you and 60% for dependents. Includes a Modern Health mental health platform membership [everlaw.com](https://www.everlaw.com/careers/).
    - **Time Off**: 17 days of accrued PTO (increasing with tenure), 11 paid holidays, plus four "Everlawlidays" (company-wide days off) [everlaw.com](https://www.everlaw.com/careers/).
    - **Family Support**: 100% salary for up to 8 weeks of Pregnancy Disability Leave and 10 weeks for Family Bonding Leave [everlaw.com](https://www.everlaw.com/careers/).
    - **Retirement**: 401(k) with up to 4% company match [everlaw.com](https://www.everlaw.com/careers/).
    - **Professional Development**: Annual $2,000 Learning & Development stipend, mentoring programs, and regular development check-ins [everlaw.com](https://www.everlaw.com/careers/).
    - **Perks**: Daily catered lunches, volunteer time off (4 hours paid/quarter), and company-wide bonding events [everlaw.com](https://www.everlaw.com/careers/).
- **Recognition**: Listed as one of Glassdoor's "Best Places to Work" for 2023 and named a "Career-Launching Company" by Wealthfront in 2021 [everlaw.com](https://www.everlaw.com/about/).

## Sources
1. [Everlaw About Page](https://www.everlaw.com/about/)
2. [Everlaw Product Page](https://www.everlaw.com/product/)
3. [Everlaw Careers Page](https://www.everlaw.com/careers/)
4. [LinkedIn Company Profile](https://www.linkedin.com/company/everlaw)

## Other roles at Everlaw

- [Enterprise Account Executive (State, Local, and Education)](https://feeny.ai/job/enterprise-account-executive-state-local-and-education-everlaw-united-states-hmp3mh8ja5dg) — United States
- [Product Designer](https://feeny.ai/job/product-designer-everlaw-oakland-california-xkz800c4j2gy) — Oakland California, United States
- [Software Engineer I](https://feeny.ai/job/software-engineer-i-everlaw-oakland-california-3txem078mqd7) — Oakland California, United States
- [GTM AI Engineer](https://feeny.ai/job/gtm-ai-engineer-everlaw-oakland-california-4njxz6pae1dj) — Oakland California, United States
- [Associate Counsel](https://feeny.ai/job/associate-counsel-everlaw-oakland-california-gddyyzbak85x) — Oakland California, United States
- [Administrative Coordinator (Temporary)](https://feeny.ai/job/administrative-coordinator-temporary-everlaw-oakland-california-393za3krc9hy) — Oakland California, United States
- [Technical Program Manager, Engineering](https://feeny.ai/job/technical-program-manager-engineering-everlaw-oakland-california-6sj799mq4xgm) — Oakland California, United States
- [Enterprise AI Transformation Lead](https://feeny.ai/job/enterprise-ai-transformation-lead-everlaw-oakland-california-3e4jcz1hqpsx) — Oakland California, United States
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-everlaw-oakland-california-qg1cw3jcxvtw) — Oakland California, United States
- [Sales Development Representative](https://feeny.ai/job/sales-development-representative-everlaw-oakland-california-2mrm6va7t1qk) — Oakland California, United States