---
title: 'Customer Support Specialist I - TP Laser at Uber Freight'
canonical: 'https://feeny.ai/job/customer-support-specialist-i-tp-laser-uber-freight-monterrey-nl-64640-9zn7jshe9rrw'
type: 'job'
last_seen: '2026-10-28'
---

# Customer Support Specialist I - TP Laser at Uber Freight

- **Company:** Uber Freight
- **Location:** Monterrey Nl 64640, Mexico
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/uberfreight/jobs/5450135008

## Job description

Horario de trabajo: Matutino

Modelo de trabajo: En sitio

Req #: 3544

Empleador: TP Laser, S. de R.L.

Acerca del rol Uber Freight Mexico Customs, powered by TP Laser está en búsqueda de profesionistas de atención al cliente con experiencia en el campo de Importación y Exportación. Nuestros especialistas desarrollarán las actividades de monitorear, gestionar y administrar las funciones de transporte y aduanas para garantizar la entrega precisa y oportuna del producto de la manera más eficiente y rentable, con el fin de brindar un excelente servicio al cliente.

- Actividades Esenciales Atención a clientes (Revisión y seguimiento de la carga, asi como del progreso de las operaciones aduaneras
- Solicitar documentos y coordinar el despacho aduanero de las mercancías, asi como el aseguramiento del cumplimiento de RRNA (fracciones arancelarias, permisos, avisos automáticos, etc)
- Reportar cualquier discrepancia, daño de mercancía o estatus de su embarque al cliente.
- Captura de pedimentos (marítimo, aereo, ferrocarril, terrestre, operaciones especiales)
- Apertura y cierre de pedimentos consolidados.
- Elaboración de remesas.
- Llenado del pedimento conforme el anexo 22
- Manejo de base de datos y reporteo (Excel)
- Generación de documentos para el despacho aduanero (COVES, PITA ́s,

## DODA ́s)

- Cumplimiento a procesos internos.
- Cierre de las operaciones, aseguramiento del expediente digital.
- Coordinación y supervisión de operaciones con socios comerciales (cuando aplique)

Cualificaciones Básicas

- 0-2 años de experiencia relacionada al Comercio Exterior
- Conocimiento en Legislación Aduanera y de Comercio Exterior
- Licenciatura en Comercio Exterior, Logistica o afín
- Conocimiento básico de sistemas de captura de pedimentos
- Manejo de Office 365 (Word, Excel, PowerPoint, Outlook)

Cualificaciones Preferidas

- Ingles Básico Habilidades
- Comunicación Efectiva
- Trabajo en Equipo
- Servicio al cliente (internos y externos)

Competencias

- Proactivo
- Enfoque a resultados
- Excelente trato al cliente
- Ordenado
- Sentido de Responsabilidad

Acerca de TP Laser Uber Freight Mexico Customs, powered by TP Laser como socio comercial de Uber Freight en México, ofrece servicios personalizados de despacho aduanal entre México y Estados Unidos, respaldados por una combinación inigualable de tecnología innovadora y un equipo dedicado de expertos en materia de comercio exterior que ofrece tranquilidad a través de SOP ́s estandarizados y nuestra plataforma única, Customs Portal, que brinda total control y visibilidad de operaciones aduanales. Esto crea una experiencia de extremo a extremo sin interrupciones, integrándose plenamente con todas las soluciones logísticas de Uber Freight.

## EEOC

TP Laser se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.

## About Uber Freight

## Company Overview
- **One-liner**: Uber Freight is a premier logistics partner that unifies managed transportation and multi-modal capacity in a shared operating model, leveraging advanced technology and one of North America’s largest carrier networks.
- **Entity Type**: Private (wholly owned subsidiary of Uber Technologies, Inc.)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2017
- **Founders**: Spun out of Uber Technologies; key leadership includes Lior Ron (co-founder of Uber Freight, departed) and current CEO (not publicly listed).

## Core Business
- **Primary industry**: Transportation, Logistics, Supply Chain, and Storage
- **Target customers**: B2B – specifically enterprise shippers (1 in 3 Fortune 500 companies), mid-market companies, and carriers. Serves industries including automotive, chemical, construction, CPG, food & beverage, manufacturing, packaging, and retail.
- **Mission statement**: To lead the pace of logistics to move the world’s goods, redefining logistics by combining one of the largest multimodal carrier networks with cutting-edge technology and managed transportation expertise.

## Products & Services
- **Uber Freight TMS (Transportation Management System)**: A SaaS platform that draws on freight activity across thousands of shipper networks with decades of accumulated data. It provides predictive signals for routing, capacity, and risk management, allowing teams to act earlier rather than react.
- **Multi-modal Solutions**: Turn capacity across modes (truckload, LTL, intermodal, etc.) into governed programs aligned with network priorities. Helps shippers protect cost and service targets as conditions change.
- **Managed Services**: A single operating layer that aligns procurement decisions, daily execution, and freight settlement. Financial outcomes, service targets, and carrier accountability stay coordinated across the shipment lifecycle.
- **Network Intelligence & Carrier Network**: Access to one of North America’s largest multimodal capacity networks, with 18 million total shipments annually and 1.8 billion transactions annually. Customers benefit from network-level patterns translated into market insights.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Uber Technologies, Inc., which had a market cap of ~$170B as of mid-2026). Prior funding rounds: $500M Series A (Oct 2020, led by Greenbriar Equity Group) and $550M Private Equity Round (Nov 2021).
- **Key Metric**: Annual Revenue of $925.5M (2026 estimate); total funding of $1.05B.
- **Notable Investors/Partners**: Greenbriar Equity Group, Nvidia (backing), Zeev Ventures, and other institutional investors.
- **Growth Signals**:
  - Manages $17B+ in freight under management.
  - Saves customers $1B annually; 98% customer retention; average customer tenure of 8.5 years.
  - Headcount of 2,637 (+3.7% YoY growth).
  - Active in 42 countries with offices across North America, Europe, and Mexico.
  - Acquired Transplace in 2021 (a major logistics acquisition) and Leancor.

## Competitive Advantages
- **Network scale**: One of the largest multimodal carrier networks in North America, processing 18M shipments and 1.8B transactions annually.
- **Data moat**: Decades of accumulated freight data from thousands of shipper networks, providing predictive intelligence and market insights that competitors cannot easily replicate.
- **Uber ecosystem**: Backed by Uber’s technology, brand, and talent pool, with access to cross-functional expertise in mobility, data science, and platform engineering.
- **End-to-end solution**: Unique combination of TMS, managed services, and multi-modal capacity under a single operating model—unlike fragmented competitors.
- **Customer stickiness**: 8.5-year average tenure and 98% retention rate, indicating deep integration into customer supply chains.

## Strategic Focus
- **Unified orchestration**: Moving beyond siloed tools to a single system that governs planning, procurement, capacity, and execution in real time.
- **Volatility management**: Building systems that see risk earlier, adapt in motion, and protect performance as conditions change (e.g., supply chain disruptions).
- **AI and automation**: Leveraging data and AI (including partnership with Nvidia) to deliver predictive signals and autonomous decision-making for shippers and carriers.
- **Expansion**: Continued geographic and service line expansion (e.g., intermodal, cross-border Mexico/Canada, managed services).
- **Sustainability**: Optimizing routes and modes to reduce carbon footprint and improve efficiency (implied by network intelligence capabilities).

## Why Work Here
- **Culture & Values**: Values include "Innovate with Purpose," "Stronger Together" (emphasizing diversity, equity, and belonging), and "Do the Right Thing." The company fosters collaboration where employees feel empowered to be authentic.
- **Career Growth**: "Accelerated growth" is a core pillar—employees have access to cross-functional project work, formal training, quarterly feedback, and development conversations. Teams include engineering, data science, operations, sales, and customer service.
- **Work Model**: Hybrid– offices in Chicago, Dallas, San Francisco, Northwest Arkansas (including Frisco, TX; Rogers, AR), Monterrey (MX), Netherlands, and others. Many roles (e.g., Logistics Specialist, Account Manager) are listed as hybrid.
- **Total Rewards**: Competitive compensation, health insurance, family planning, wellness, personal time off, mental health benefits.
- **People & Team**: Described as "friendly, smart, passionate individuals from every walk of life." Many employees come from top tech and logistics companies (e.g., Amazon, Walmart, C.H. Robinson, Uber).
- **Impact**: "The potential to change the industry is huge," and employees are motivated by the positive impact on communities and the challenge of moving the world’s goods.
- **Employer Rating**: 3.0/5.0 on LinkedIn (155 reviews), with Work-Life Balance at 3.2, Compensation at 3.0, Culture at 3.0, and Career at 2.8. Recent departures include several senior directors (Feb–Mar 2026) but headcount is still growing.
- **Active Job Postings**: 68 open positions as of mid-2026, with a +54.5% increase in postings year-over-year.

## Sources
1. [Uber Freight About Us](https://www.uberfreight.com/en-US/about-us)
2. [Uber Freight Careers Page](https://www.uberfreight.com/en-US/careers)
3. [Uber Freight Homepage](https://www.uberfreight.com/en-US)
4. [Uber Freight LinkedIn Profile](https://www.linkedin.com/company/uber-freight)
5. [PitchBook Company Profile](https://pitchbook.com/profiles/company/226257-13)

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