--- title: 'Customer Support Specialist II at Uber Freight' canonical: 'https://feeny.ai/job/customer-support-specialist-ii-uber-freight-monterrey-nl-64640-7vx04xnbqvpk' type: 'job' last_seen: '2026-10-21' --- # Customer Support Specialist II at Uber Freight - **Company:** Uber Freight - **Location:** Monterrey Nl 64640, Mexico - **Posted:** 2026-10-20 - **Last confirmed live:** 2026-10-21 - **Apply:** https://job-boards.greenhouse.io/uberfreight/jobs/5453915008 ## Job description Schedule: Full Time Job Type: On-site Salary Type: Salary Req #: 3560 What will the candidate do? The candidate will manage a portfolio of customer accounts and approximately 160 monthly shipments, ensuring daily operational execution, on-time pickup and delivery, and proactive communication with customers, shippers, and internal teams. They will coordinate shipment coverage, monitor track & trace, PODs, unbilled and service issues, prepare and share weekly and monthly KPIs for their assigned accounts, and support the onboarding and growth of new business within their assigned portfolio. ## About the Role - Contact carriers to obtain daily capacity and load-tender status, ensuring on-time pick-up, transit, delivery, and empty confirmations. - Ensure accurate and timely load status updates in the TMS throughout all shipment stages. - Notify shippers and/or receivers of shipment status and coordinate pick-up or delivery appointment changes as needed. - Establish and maintain effective relationships with customers and carriers through professional, timely, and proactive communication. - Monitor key performance indicators (KPIs), analyze operational data, and ensure accurate performance reporting. - Take ownership of customer meetings, communicate performance updates, and follow up on action items and commitments. - Coordinate with customers and carriers regarding detention and accessorial information, and obtain approval for expedited shipments. - Identify performance trends, propose improvement initiatives, and drive accountability across operational teams to improve service levels. - Support account growth and identify opportunities to improve operational efficiency and customer satisfaction within the assigned portfolio. ## Basic Qualifications - Experience in a system related to TMS (tracking or monitoring of shipments) - Completed bachelor's degree - Advanced English ## Preferred Qualifications - 1 year of logistics experience - Experience or know of a dashboard system - Office (excel, word, ppt) ## About Uber Freight Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit [www.uberfreight.com](http://www.uberfreight.com/). [Candidate Privacy Notice](https://www.uberfreight.com/uber-freight-legal/aviso-de-privacidad-especifica-para-mexico/#English-version) ## EEOC Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. ## About Uber Freight ## Company Overview - **One-liner**: Uber Freight is a premier logistics partner that unifies managed transportation and multi-modal capacity in a shared operating model, leveraging advanced technology and one of North America’s largest carrier networks. - **Entity Type**: Private (wholly owned subsidiary of Uber Technologies, Inc.) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 2017 - **Founders**: Spun out of Uber Technologies; key leadership includes Lior Ron (co-founder of Uber Freight, departed) and current CEO (not publicly listed). ## Core Business - **Primary industry**: Transportation, Logistics, Supply Chain, and Storage - **Target customers**: B2B – specifically enterprise shippers (1 in 3 Fortune 500 companies), mid-market companies, and carriers. Serves industries including automotive, chemical, construction, CPG, food & beverage, manufacturing, packaging, and retail. - **Mission statement**: To lead the pace of logistics to move the world’s goods, redefining logistics by combining one of the largest multimodal carrier networks with cutting-edge technology and managed transportation expertise. ## Products & Services - **Uber Freight TMS (Transportation Management System)**: A SaaS platform that draws on freight activity across thousands of shipper networks with decades of accumulated data. It provides predictive signals for routing, capacity, and risk management, allowing teams to act earlier rather than react. - **Multi-modal Solutions**: Turn capacity across modes (truckload, LTL, intermodal, etc.) into governed programs aligned with network priorities. Helps shippers protect cost and service targets as conditions change. - **Managed Services**: A single operating layer that aligns procurement decisions, daily execution, and freight settlement. Financial outcomes, service targets, and carrier accountability stay coordinated across the shipment lifecycle. - **Network Intelligence & Carrier Network**: Access to one of North America’s largest multimodal capacity networks, with 18 million total shipments annually and 1.8 billion transactions annually. Customers benefit from network-level patterns translated into market insights. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (subsidiary of Uber Technologies, Inc., which had a market cap of ~$170B as of mid-2026). Prior funding rounds: $500M Series A (Oct 2020, led by Greenbriar Equity Group) and $550M Private Equity Round (Nov 2021). - **Key Metric**: Annual Revenue of $925.5M (2026 estimate); total funding of $1.05B. - **Notable Investors/Partners**: Greenbriar Equity Group, Nvidia (backing), Zeev Ventures, and other institutional investors. - **Growth Signals**: - Manages $17B+ in freight under management. - Saves customers $1B annually; 98% customer retention; average customer tenure of 8.5 years. - Headcount of 2,637 (+3.7% YoY growth). - Active in 42 countries with offices across North America, Europe, and Mexico. - Acquired Transplace in 2021 (a major logistics acquisition) and Leancor. ## Competitive Advantages - **Network scale**: One of the largest multimodal carrier networks in North America, processing 18M shipments and 1.8B transactions annually. - **Data moat**: Decades of accumulated freight data from thousands of shipper networks, providing predictive intelligence and market insights that competitors cannot easily replicate. - **Uber ecosystem**: Backed by Uber’s technology, brand, and talent pool, with access to cross-functional expertise in mobility, data science, and platform engineering. - **End-to-end solution**: Unique combination of TMS, managed services, and multi-modal capacity under a single operating model—unlike fragmented competitors. - **Customer stickiness**: 8.5-year average tenure and 98% retention rate, indicating deep integration into customer supply chains. ## Strategic Focus - **Unified orchestration**: Moving beyond siloed tools to a single system that governs planning, procurement, capacity, and execution in real time. - **Volatility management**: Building systems that see risk earlier, adapt in motion, and protect performance as conditions change (e.g., supply chain disruptions). - **AI and automation**: Leveraging data and AI (including partnership with Nvidia) to deliver predictive signals and autonomous decision-making for shippers and carriers. - **Expansion**: Continued geographic and service line expansion (e.g., intermodal, cross-border Mexico/Canada, managed services). - **Sustainability**: Optimizing routes and modes to reduce carbon footprint and improve efficiency (implied by network intelligence capabilities). ## Why Work Here - **Culture & Values**: Values include "Innovate with Purpose," "Stronger Together" (emphasizing diversity, equity, and belonging), and "Do the Right Thing." The company fosters collaboration where employees feel empowered to be authentic. - **Career Growth**: "Accelerated growth" is a core pillar—employees have access to cross-functional project work, formal training, quarterly feedback, and development conversations. Teams include engineering, data science, operations, sales, and customer service. - **Work Model**: Hybrid– offices in Chicago, Dallas, San Francisco, Northwest Arkansas (including Frisco, TX; Rogers, AR), Monterrey (MX), Netherlands, and others. Many roles (e.g., Logistics Specialist, Account Manager) are listed as hybrid. - **Total Rewards**: Competitive compensation, health insurance, family planning, wellness, personal time off, mental health benefits. - **People & Team**: Described as "friendly, smart, passionate individuals from every walk of life." Many employees come from top tech and logistics companies (e.g., Amazon, Walmart, C.H. Robinson, Uber). - **Impact**: "The potential to change the industry is huge," and employees are motivated by the positive impact on communities and the challenge of moving the world’s goods. - **Employer Rating**: 3.0/5.0 on LinkedIn (155 reviews), with Work-Life Balance at 3.2, Compensation at 3.0, Culture at 3.0, and Career at 2.8. Recent departures include several senior directors (Feb–Mar 2026) but headcount is still growing. - **Active Job Postings**: 68 open positions as of mid-2026, with a +54.5% increase in postings year-over-year. ## Sources 1. [Uber Freight About Us](https://www.uberfreight.com/en-US/about-us) 2. [Uber Freight Careers Page](https://www.uberfreight.com/en-US/careers) 3. [Uber Freight Homepage](https://www.uberfreight.com/en-US) 4. [Uber Freight LinkedIn Profile](https://www.linkedin.com/company/uber-freight) 5. [PitchBook Company Profile](https://pitchbook.com/profiles/company/226257-13) ## Other roles at Uber Freight - [Logistics Specialist II](https://feeny.ai/job/logistics-specialist-ii-uber-freight-st-louis-mo-63141-4q30w0wfvxy8) — St Louis MO 63141, United States - [Operations Supervisor - Shared Services - Monterrey](https://feeny.ai/job/operations-supervisor-shared-services-monterrey-uber-freight-monterrey-nl-64640-grn0xksj5w44) — Monterrey Nl 64640, Mexico - [Cuentas por pagar / Cuentas por cobrar - Monterrey](https://feeny.ai/job/cuentas-por-pagar-cuentas-por-cobrar-monterrey-uber-freight-monterrey-nl-64640-gs1tawj5bha7) — Monterrey Nl 64640, Mexico / Monterrey Ts 64640, Mexico - [Customs Support Specialist I - Auxiliar de Aduanas (importación/exportación)](https://feeny.ai/job/customs-support-specialist-i-auxiliar-de-aduanas-importacion-exportacion-uber-p61w74v9fysb) — Querétaro Qt 76116, Mexico - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-uber-freight-rogers-ar-72758-f406m343afqf) — Rogers AR 72758, United States - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-uber-freight-fridley-mn-55432-4a17hqg86kqb) — Fridley MN 55432, United States - [Sr. Business Process Analyst I - Senior Billing Analyst](https://feeny.ai/job/sr-business-process-analyst-i-senior-billing-analyst-uber-freight-chicago-il-9azqha0yjxyg) — Chicago IL 60607, United States - [TM Operations Intern - Summer 2027](https://feeny.ai/job/tm-operations-intern-summer-2027-uber-freight-chicago-il-60607-w2hymjnpc6vv) — Chicago IL 60607, United States / Exton PA 19341, United States / Newport KY 41071, United States / Rogers AR 72758, United States - [Management Trainee Professional (PDP) - 2027](https://feeny.ai/job/management-trainee-professional-pdp-2027-uber-freight-chicago-il-60607-0vk5ktazv31d) — Chicago IL 60607, United States / Exton PA 19341, United States / Newport KY 41071, United States / Rogers AR 72758, United States - [Finance Operations Intern - Summer 2027](https://feeny.ai/job/finance-operations-intern-summer-2027-uber-freight-chicago-il-60607-qzmpeqb8q11j) — Chicago IL 60607, United States / Rogers AR 72758, United States