---
title: 'Customer Support Specialist - International Markets at Insify'
canonical: 'https://feeny.ai/job/customer-support-specialist-international-markets-insify-amsterdam-zbngdb4akktd'
type: 'job'
last_seen: '2026-10-24'
---

# Customer Support Specialist - International Markets at Insify

- **Company:** Insify
- **Location:** Amsterdam, Netherlands
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-28
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.lever.co/insify/856f5963-6544-481f-b41d-52dfa4e6287d

## Job description

## ABOUT US

Europe is changing. More and more people are choosing freedom — as freelancers, self-employed workers, or entrepreneurs. They decide when, how, and with whom they work. But that freedom comes with a downside: uncertainty. At Insify, we believe entrepreneurs shouldn't have to worry about insurance. That's why we're building something the insurance world desperately needs: transparent, fair, and fully digital insurance, designed specifically for people who work for themselves. No complicated paperwork, no hassle. Sorted today, covered tomorrow. We now insure thousands of customers across Europe — and we're just getting started.

The Operations Team

We are the face of Insify. With every call, every email, and every conversation, we build trust. We make sure customers feel heard, supported, and well taken care of — even when things get complicated. Speed and quality go hand in hand, and we continuously improve based on what we learn. With a growing team and expansion into multiple European countries, you play a direct role in something that makes a real impact.

## Your Role

As one of our first Customer Support Specialists for a new European market, you won't just be supporting customers— you'll be a founding voice of that market at Insify. That means helping us build and shape the experience from the ground up, while being the first point of contact for entrepreneurs at some of the most important moments in their business.

## What You'll Do

- Customer contact. You answer questions via phone, email, and chat. You explain complex insurance policies in a way customers actually understand.
- Onboarding. You guide new customers through the process so they're insured within 2 minutes — smooth, accurate, and personal.
- Spot patterns. Noticing the same question coming up from customers? You flag it, work with the team, and help us improve the product for that market.
- Administration. You keep customer data up to date, process policy changes, and never lose track of deadlines.

## What You Bring

- Fluent in English — written and spoken. Additional European languages are a big plus (we'd love to hear which ones you speak in your application).
- You're organised, switch easily between tasks, and never miss a deadline.
- You have a genuine customer-first mindset — you enjoy helping people, even when it's not straightforward.
- Entrepreneurial by nature — you thrive in a scale-up where not everything is figured out yet, and that excites rather than frustrates you.
- Willing to obtain a relevant certification as part of your professional development. We pay for it and guide you through it.

## What We Offer

- 💰 Competitive salary — between €35,000 and €45,000 (including holiday allowance) and 6% pension contribution.
- 🏖️ 25 vacation days — plus an extra day off on Christmas Eve if it falls on a working day.
- 🏠 Hybrid working — two days working from home once you're fully onboarded.
- 🚆 Travel reimbursement — we help with your commute.
- 🎯 €50 net per month via Alleo — save it up and spend it however you like, from gym membership to UberEats.
- 💻 Company MacBook — so you can always work quickly and efficiently.
- 🎉 Real team culture — monthly drinks, quarterly outings, lunch & learns, and more.
- 📈 Room to grow — at Insify, you grow with the company. For the right person, this is much more than just another job.

## About Insify

## Company Overview
- **One-liner**: Insify is a digital-first insurtech platform that provides fast, flexible, and fully online business insurance for freelancers and small-to-medium enterprises across Europe.
- **Entity Type**: Private (Series B – €16.3M / ~$19.2M raised in September 2025)
- **Headquarters**: Amsterdam, Netherlands
- **Founded**: 2020
- **Founders**: Koen Thijssen (former founder of Bloomon, Managing Director at Rocket Internet)

## Core Business
- Primary industry: Insurance technology (Insurtech)
- Target customers: B2B – freelancers, independent professionals, and SMEs in Europe (currently operational in the Netherlands, Germany, and France)
- Mission: “To enable freelancers and entrepreneurs to get the best insurance at the best price. Insurance that is fair, fast and flexible. All at the touch of a button.”

## Products & Services
- **Commercial Liability & Professional Indemnity Insurance**: Covers claims of damage, error, or negligence related to business operations.
- **Occupational Disability Insurance**: Income protection for policyholders who become unable to work.
- **Digital Policy Management**: Fully online quoting, purchasing, and policy adjustment – quotes available within minutes.
- **Risk Assessment via Data Analysis**: Data-driven underwriting and automated onboarding to price policies and handle claims efficiently.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of $49.7M across 4 rounds (Seed, two Series A tranches, Series B); estimated annual revenue of $2M (LinkedIn, 2025)
- **Notable Investors/Partners**: Accel, Munich Re Ventures, Evli Growth Partners (led Series B), Fly Ventures, Opera Tech Ventures, Visionaries Club, Frontline Ventures, Nico Rosberg
- **Growth Signals**: Expanded from the Netherlands into Germany and France; serves over 40,000 customers; headcount of 61 (though -4% YoY); active hiring across multiple functions (engineering, growth, operations, legal, finance)

## Competitive Advantages
- **Tech-first DNA**: Fully digital underwriting, policy management, and claims handling built in-house, using data analytics and AI/automation to reduce friction and cost.
- **Speed & Simplicity**: Quotes and coverage in minutes, no paperwork, no long contracts – designed for the modern freelancer.
- **Reinsurance Partnership**: Partnered with Munich Re, a global reinsurance giant, providing risk capacity and regulatory expertise across European markets.
- **Founder Experience**: Koen Thijssen previously built and scaled Bloomon to €45M+ revenue and exited successfully, giving Insify strong operational and scaling know-how.

## Strategic Focus
- **European Expansion**: Entering new country markets while navigating local insurance regulations.
- **Embedded Insurance**: Distributing products through digital platforms and broker partnerships to reach more small businesses.
- **AI & Automation**: Continuing to invest in data-driven risk assessment and automated claims processing to improve speed and margin.
- **Sustainable Growth**: Balancing venture capital growth expectations with the inherently long-term, low-margin nature of insurance.

## Why Work Here
- **Autonomy & Impact**: Described as “CEO of your own desk” – high trust, low bureaucracy, and direct impact on real entrepreneurs’ lives.
- **Tech-forward Culture**: Build internal tools, automate manual processes, and use AI where it actually helps. Hackathons, team events, and a “fail fast, learn faster” mindset.
- **Career Growth**: Clear progression paths, mentorship, and training programs.
- **Work Policy**: Most roles are **onsite in Amsterdam** (finance, legal, tech, growth, operations). Some customer support roles are remote within the Netherlands. No fully remote engineering positions currently listed.
- **Notable Perks**: Team drinks, hackathons, energetic events. The company explicitly states it values “high-output individuals” and wants “the most talented high-output individuals in Europe.”

## Sources
1. [careers.insify.nl](https://careers.insify.nl/)
2. [insify.nl](https://www.insify.nl/)
3. [linkedin.com/company/insify](https://linkedin.com/company/insify)
4. [insify.nl/over-ons](https://www.insify.nl/over-ons/)
5. [eutechfuture.com](https://eutechfuture.com/startups/insify-european-insurtech-startup-transforming-business-insurance/)

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