---
title: 'Customer Support Specialist (LATAM Only) at Whippy'
canonical: 'https://feeny.ai/job/customer-support-specialist-latam-only-whippy-latin-america-az32qdgw132g'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Support Specialist (LATAM Only) at Whippy

- **Company:** Whippy
- **Location:** Latin America
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-04-18
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/whippy/0c2bf684-eb1e-47f4-ac27-2689f08c2803

## Job description

Customer Support Specialist (LATAM, Remote)

## About Whippy

Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent AI agents across voice, SMS, chat, and automation. We are at $6M ARR, bootstrapped, and scaling fast.

Read this before applying.

This is NOT a help desk role. It is NOT a BPO role. It is NOT a ticket queue. If your most recent role was at Teleperformance, Concentrix, Sutherland, or any scripted support environment, do not apply. This is a technical, fast-paced, customer-facing role with a 2-minute response SLA and real diagnostic work every day.

Understanding where this role fits.

At Whippy, our CSMs handle accounts with deep API integrations. Customer Support Specialists handle a different but equally important segment — customers who run their operations through workflow automation rather than custom API integrations. You will be configuring, building, and troubleshooting automated workflows using Whippy's internal workflow builder and no-code tools like Zapier. You do not need to write code, but you MUST think like an operator who understands how automated workflows are built, how they break, and how to fix them.

## What You Will Do

- Respond to customer issues via Intercom with a 2-minute response SLA on chat
- Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections
- Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier
- Proactively monitor customer usage and reach out before customers report problems
- Log bugs in Linear with full documentation and follow through to resolution
- Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed
- Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints
- Document solutions and share playbooks with the broader support team

## What We Are Looking For

- Real SaaS support experience, not BPO, not scripted, not call center
- Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools. This is the most important technical differentiator for this role
- Proactive instinct, you notice usage drops, workflow gaps, and quiet customers before they tell you something is wrong
- Ability to manage multiple open conversations simultaneously under a 2-minute SLA
- Strong written English, fast, clear, and professional
- Comfortable on Zoom sharing your screen and walking customers through fixes
- Ambition to grow into CSM, product, or marketing over time

Location

Buenos Aires, Argentina strongly preferred. This role is hybrid 3 days per week at our WeWork office in Vicente Lopez. Other LATAM locations will be considered for exceptional candidates. EST hours required. Full English fluency required.

## Compensation

Competitive compensation based on experience, including monthly performance bonuses, WeWork membership, and more.

## About Whippy

## Company Overview
- **One-liner**: Whippy is an AI-powered omnichannel communication platform that automates sales, support, marketing, and hiring through intelligent voice and chat agents.
- **Entity Type**: Private (startup stage – funding not publicly disclosed)
- **Headquarters**: Culver City, Los Angeles, California, United States
- **Founded**: 2021
- **Founders**: David Daneshgar (CEO) and Jack Kennedy (CTO)

## Core Business
- **Primary industry**: AI-powered business communication / Software Development
- **Target customers**: B2B – SMB and mid-market companies across industries (sales, support, recruiting, marketing)
- **Mission or purpose statement**: “Transforming how businesses engage across all communication channels – eliminating manual work with intelligent AI Agents that work 24/7 in any language.”

## Products & Services
- **AI Sales Rep**: Qualifies prospects, books meetings, and follows up automatically.
- **AI Support Rep**: Resolves tier-1 tickets and gathers context for human agents.
- **AI Recruiter**: Screens applicants and schedules interviews instantly.
- **AI Receptionist**: Answers FAQs, routes calls, and captures leads.
- **Omnichannel Inbox**: Unified messaging across SMS, Email, Voice, WhatsApp, and more.
- **Workflow Automations**: Customizable automations for sales, support, and marketing workflows.

## Market Standing
- **Valuation**: Not publicly available
- **Key Metric**: 33 employees (+44.8% YoY growth); operates in 11 countries (United States, Argentina, Bulgaria, Ireland, Brazil, United Kingdom, India, Indonesia, Portugal, Estonia, etc.)
- **Notable Investors/Partners**: Not disclosed
- **Growth Signals**: 44.8% annual headcount growth; expanding global footprint; 3 active job postings (as of mid-2025); increasing LinkedIn followers (+41.6% yearly)

## Competitive Advantages
- **AI-first, all-in-one platform**: Replaces multiple tools (CRM, phone system, chatbot, recruiting software) with a single AI-powered suite.
- **Multilingual and 24/7**: AI agents work in any language, around the clock, reducing manual effort.
- **Omnichannel by design**: Seamless integration across SMS, voice, email, WhatsApp, and social channels.
- **Proven tech stack**: Built on modern technologies (Elixir, React, TypeScript, Twilio, Telnyx, HubSpot, Zapier) enabling rapid iteration and scalability.

## Strategic Focus
- **Current priorities**: Scaling AI agent capabilities, expanding into new geographies (especially LATAM), and deepening integrations with popular business tools (HubSpot, Salesforce, etc.).
- **Growth direction**: Moving from early adopters to mid-market ACV customers, hiring revenue and engineering leaders to support that shift.

## Why Work Here
- **Culture & work environment**: Hybrid (flexible on-site in Culver City) and fully remote roles available; small team (~33 people) with a startup feel, low bureaucracy, and direct impact.
- **Engineering culture**: Modern stack (Elixir, React, TypeScript, Figma, SQL); emphasis on ownership and technical excellence; open roles for backend, frontend, and engineering management.
- **Global team**: Employees in 11+ countries; remote-first for many roles; inclusive and diverse talent sources.
- **Perks**: Hands-on training from founders, growth opportunities, and the chance to shape an early-stage AI product from the ground up.

## Sources
1. [whippy.ai](https://www.whippy.ai/)
2. [linkedin.com/company/whippyai](https://www.linkedin.com/company/whippyai)
3. [builtin.com/company/whippyai](https://builtin.com/company/whippyai)
4. [builtin.com/company/whippyai/jobs](https://builtin.com/company/whippyai/jobs)
5. [builtinla.com/company/whippyai](https://www.builtinla.com/company/whippyai)

## Other roles at Whippy

- [Senior Product Marketing Manager](https://feeny.ai/job/senior-product-marketing-manager-whippy-united-states-k1gmcwa171ae) — United States
- [Head of Marketing](https://feeny.ai/job/head-of-marketing-whippy-united-states-tk39pzpjcvje) — United States
- [Business Operations Associate](https://feeny.ai/job/business-operations-associate-whippy-culver-city-2dhc47fgdqde) — Culver City, CA
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-whippy-united-states-pzjxr2gtkfky) — United States
- [Account Executive](https://feeny.ai/job/account-executive-whippy-united-states-rymcd1eabtcp) — United States
- [Customer Success Manager (Hybrid Buenos Aires, remote LATAM, or remote US)](https://feeny.ai/job/customer-success-manager-hybrid-buenos-aires-remote-latam-or-remote-us-whippy-v92sbdgfs3e0) — Buenos Aires, Argentina
- [Software Engineering Manager](https://feeny.ai/job/software-engineering-manager-whippy-global-f6nm0z9xvf7t) — Global
- [Software Engineer: Backend](https://feeny.ai/job/software-engineer-backend-whippy-global-m96hntw4y2ct) — Global
- [Software Engineer: Frontend](https://feeny.ai/job/software-engineer-frontend-whippy-global-gpp3k9afxx93) — Global