---
title: 'Customer Support Specialist ll at Coinbase'
canonical: 'https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-6akvgrr76s59'
type: 'job'
last_seen: '2026-11-02'
---

# Customer Support Specialist ll at Coinbase

- **Company:** Coinbase
- **Location:** Manila, Philippines
- **Compensation:** PHP 798k
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-02
- **Apply:** https://www.coinbase.com/careers/positions/8337045?gh_jid=8337045

## Job description

Ready to do the most impactful work of your career? At [Coinbase](https://www.coinbase.com/?utm_campaign=mt_o_m_w_m_m__coi_0_jd-onchain&utm_source=coinbase), we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” [learn more about working at Coinbase](https://www.coinbase.com/careers).

As a Customer Support Specialist ll, you'll join the Customer Experience team and help deliver fast, empathetic, and knowledgeable support to Coinbase customers around the world. This team is critical to how customers experience Coinbase every day, handling complex inquiries across phone, messaging, and email. You'll own frontline issue resolution, investigate root causes, and ensure every customer interaction builds trust in our platform.

What you'll do:

- Own end-to-end resolution of customer inquiries across phone, messaging, and email channels by investigating, troubleshooting, and solving issues on first contact.
- Drive accurate issue tracking and defect logging to surface systemic problems and inform upstream product and process improvements.
- Educate customers proactively on Coinbase products and features, setting clear expectations and adding value in every interaction.
- Partner with cross-functional teams to escalate, resolve, and close out complex cases that require coordination beyond frontline support.
- Lead by example within the Customer Support organization by consistently meeting or exceeding performance benchmarks and quality standards.

Required Skills and Experience:

- 2+ years of experience in customer support within financial services, crypto, fintech, or a technology platform, including multi-channel support (phone, messaging, and email).
- Demonstrated ability to investigate and resolve complex customer issues independently, with a track record of high first-contact resolution rates.
- Proficiency in support tooling such as Salesforce Service Cloud, JIRA, Amazon Connect, or similar CRM and ticketing platforms.
- Fluency in written and spoken English with the ability to communicate clearly across global teams and diverse customer populations.
- Willingness to work rotating shifts, weekends, and holidays from the Manila, Philippines office.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID - P78906

Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding bonus): ₱798,300—₱798,300 PHP

- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View[Employee Rights](https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf),[Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf), and[E-Verify](https://static-assets.coinbase.com/e-verify.pdf) Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology?[Click here](https://chromewebstore.google.com/detail/screen-reader/kgejglhpjiefppelpmljglcjbhoiplfn) to download a free compatible screen reader and view the[tutorial](http://www.chromevox.com/tutorial/).
- Data Privacy & Arbitration: By submitting your application, you agree to our[Candidate Privacy Notice](https://www.coinbase.com/legal/applicant_privacy_notice). US applicants: By submitting your application, you agree to[Arbitration of Disputes](https://www.coinbase.com/legal/application-arbitration-agreement).

## About Coinbase

## Company Overview
- **One-liner**: Coinbase is a trusted platform for engaging with crypto assets, including trading, staking, safekeeping, spending, and global transfers, with a mission to increase economic freedom for over 1 billion people.
- **Entity Type**: Public (ticker: COIN)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2012
- **Founders**: Brian Armstrong, Fred Ehrsam

## Core Business
- Primary industry/industries: Cryptocurrency exchange, digital asset financial services, blockchain infrastructure
- Target customers: Both retail (B2C) and institutional (B2B), including individuals, ecosystem partners, and enterprises
- Mission or purpose statement: "To increase economic freedom in the world" and help 1 billion people access an open financial system daily via our products.

## Products & Services
- **[Coinbase Exchange]**: A regulated cryptocurrency exchange for retail customers to buy, sell, trade, and stake digital assets.
- **[Coinbase Prime]**: An institutional-grade trading, custody, and staking platform for hedge funds, asset managers, and corporations.
- **[Coinbase Wallet]**: A self-custody crypto wallet for storing and interacting with decentralized applications.
- **[Base]**: An Ethereum Layer 2 blockchain built on Optimism's OP Stack, designed to scale the onchain economy.
- **[USDC]**: A leading USD-pegged stablecoin co-developed with Circle, integrated into Coinbase’s products.
- **[Coinbase One]**: A subscription service offering zero-fee trading and enhanced benefits.

## Market Standing
- **Valuation/Market Cap**: Not publicly available from provided data (public company; market cap fluctuates)
- **Key Metric**: Quarterly trading volume of $202 billion and $294 billion in assets on platform as of March 31, 2026; over 245,000 ecosystem partners in 100+ countries
- **Notable Investors/Partners**: Board members include Marc Andreessen (Andreessen Horowitz), Gokul Rajaram, and Fred Ehrsam; Global Advisory Council; partners include Circle (USDC) and multiple regulatory bodies
- **Growth Signals**: 4,900+ employees globally; expansion into derivatives trading; launch of Base (Layer 2); ongoing regulatory engagement to shape crypto policy

## Competitive Advantages
- Strong regulatory compliance foundation rooted in traditional financial best practices (e.g., KYC, AML)
- High trust brand among retail and institutional users in the crypto space
- Extensive product ecosystem covering exchange, custody, staking, wallet, and Layer 2 infrastructure
- Large, growing user base and deep liquidity across 100+ countries

## Strategic Focus
- Scaling onchain activity through Base and developer partnerships
- Advocating for clear, responsible crypto regulation worldwide
- Expanding institutional services and derivative products
- Maintaining a strong compliance posture while innovating on product speed and access

## Why Work Here
- **Culture**: "Championship team" mentality with high expectations for performance and outsized rewards; apolitical workplace focused solely on the mission
- **Work model**: Remote-first, not remote-only – most roles are remote with periodic in-person events; hybrid options available for some teams
- **Perks**: Generous severance for unremarkable performance; emphasis on individual star performers; mission-driven environment with tangible impact on global economic freedom
- **Engineering culture**: Builders and techno-optimists; cutting-edge crypto and blockchain technology; fast-paced, high-autonomy environment

## Sources
1. [Coinbase Careers](https://www.coinbase.com/careers)
2. [Coinbase About](https://www.coinbase.com/en-de/about)
3. [Coinbase LinkedIn](https://www.linkedin.com/company/coinbase)
4. [Coinbase Mission, Strategy & Culture](https://www.coinbase.com/blog/our-mission-strategy-and-culture)
5. [Coinbase Careers - Positions](https://www.coinbase.com/careers/positions)

## Other roles at Coinbase

- [Customer Support Specialist ll](https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-1wjj2gc0v61z) — Manila, Philippines
- [Social Support Specialist I](https://feeny.ai/job/social-support-specialist-i-coinbase-manila-m27wr5haft7g) — Manila, Philippines
- [Social Support Specialist I](https://feeny.ai/job/social-support-specialist-i-coinbase-manila-zwp3a5r4yaef) — Manila, Philippines
- [Social Support Specialist I](https://feeny.ai/job/social-support-specialist-i-coinbase-manila-6sytr5wch9mn) — Manila, Philippines
- [Customer Support Specialist ll](https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-2rz7v6zx7xpw) — Manila, Philippines
- [Social Support Specialist I](https://feeny.ai/job/social-support-specialist-i-coinbase-manila-t70d6f9kmp45) — Manila, Philippines
- [Customer Support Specialist ll](https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-trdqvs4v8acv) — Manila, Philippines
- [Customer Support Specialist ll](https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-ak6kpgs7q3ed) — Manila, Philippines
- [Customer Support Specialist ll](https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-twvse5qpnx6k) — Manila, Philippines
- [Customer Support Specialist ll](https://feeny.ai/job/customer-support-specialist-ll-coinbase-manila-0b2zmmse7y9n) — Manila, Philippines