---
title: 'Customer Support Specialist - London - Hybrid at Sensor Tower'
canonical: 'https://feeny.ai/job/customer-support-specialist-london-hybrid-sensor-tower-london-wn8pvsj44wn0'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Support Specialist - London - Hybrid at Sensor Tower

- **Company:** Sensor Tower
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/sensor-tower/1281e3f2-915d-4c6d-ba8d-4f14759bb655

## Job description

Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. Role Summary: As a Customer Support Specialist, you’ll be on the front lines of customer interaction, playing a vital role in delivering exceptional service and resolving inquiries efficiently and empathetically. In this role, you will gain hands-on experience within the fast paced, ever evolving mobile app ecosystem and have the opportunity to engage directly with executives and team members from high growth companies. You’ll also collaborate across departments, working closely with product, engineering, and operations teams to ensure a seamless customer experience and to provide feedback that helps shape the future of our platform. Fluency in French (written and spoken) to effectively support French-speaking clients and partners. Full time / London - Hybrid (2-3 days in office) - French Speaking Responsibilities:

- Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner.
- Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes.
- Collaborate with cross functional teams to escalate complex issues, log bugs, and clearly communicate technical solutions to users of varying technical backgrounds.
- Provide high priority support and platform overviews on an ad hoc basis to a designated group of strategic accounts.
- Act as a bridge between internal teams, sharing relevant customer feedback to improve the platform.
- ​​Identify gaps in resources based on common customer pain points.
- Educate users on new updates, tools, and best practices to tailor to their use cases
- Report on key customer service metrics and identify noteworthy trends to the Team Director.

Qualifications:

- At least 4-5 years of experience in a data analysis customer facing role (customer service, care, or success).
- Fluency in French/English
- Background in mobile analytics, consumer behavior, or digital advertising strongly preferred.
- Passionate about providing exceptional customer experience.
- Strong attention to detail and ability to manage multiple tickets or issues at once.
- Comfortable working with and supporting global brands across diverse markets.
- Genuine interest in building and growing a career within customer support.
- Technical experience in initial troubleshooting of front end bug/network issues.
- Ability to read and interpret data visualizations or logs to guide troubleshooting.
- Experience working cross functionally with Product, Engineering, or Data teams.
- Proactive in spotting recurring issues and patterns in customer inquiries.

Nice to have:

- Hands-on experience with platforms such as Zendesk, Mailgun, Kibana, and Salesforce.
- Knowledge in assisting global users with API questions, data import/export execution, and platform integrations.

Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in [sensortower.com](http://sensortower.com). All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of [sensortower.com](http://sensortower.com) or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.

To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

## About Sensor Tower

## Company Overview
- **One-liner**: Sensor Tower provides digital intelligence solutions that empower companies to understand consumer behavior and market performance across mobile apps, digital platforms, and gaming ecosystems.
- **Entity Type**: Private
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2013
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Digital market intelligence, mobile app analytics, advertising analytics, audience insights
- **Target customers**: B2B – Enterprise clients including marketers, app developers, gaming leaders, ad tech partners, Wall Street analysts, venture capitalists, and media
- **Mission or purpose statement**: To provide responsibly sourced market intelligence that provides visibility into the trends shaping the global digital economy, helping customers make better business decisions.

## Products & Services
- **App Performance Insights**: Downloads, revenue, RPD, active users, sessions, time spent, keyword rankings, ratings, and reviews data for mobile apps [sensortower.com](https://sensortower.com/)
- **Advanced Usage Insights**: Benchmarking tools for sessions per user, time spent, new/retained/churned user trends [sensortower.com](https://sensortower.com/)
- **App Advertising Insights**: Global and regional share of voice (SOV) across apps, top advertisers, publishers, and creative analytics [sensortower.com](https://sensortower.com/)
- **Gaming Insights**: RPD, ARPDAU, sub-genre, product models, art styles, and monetization analytics via GameIQ [sensortower.com](https://sensortower.com/)
- **Web Insights**: Cross-platform digital engagement trends connecting web and app consumer behavior (visits, unique visitors, daily/weekly/monthly granularity) [sensortower.com](https://sensortower.com/)
- **Audience Insights**: Understanding of audiences and competitor audiences to discover growth opportunities [sensortower.com](https://sensortower.com/)
- **Pathmatics (Digital Advertising)**: Ad spend and impression estimates, SOV across Facebook, Instagram, TikTok, X, Reddit, OTT, YouTube, display, video, and more [sensortower.com](https://sensortower.com/)
- **Retail Media Insights**: Omnichannel media investment optimization and retailer relationship tools [sensortower.com](https://sensortower.com/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Total employees – approximately 400 as of latest reports [builtin.com](https://builtin.com/company/sensor-tower)
- **Notable Investors/Partners**: Trusted by over 2,500 enterprises worldwide; data frequently cited by top-tier media including the New York Times, Bloomberg, Reuters, CNBC, and financial and academic institutions [sensortower.com](https://sensortower.com/about)
- **Growth Signals**: Global presence with teams in North America, Europe, Middle East, Africa, APAC, and LATAM; offices in SF, LA, NY, London, Singapore, Beijing, Seoul, Tokyo, and Vancouver [sensortower.com](https://sensortower.com/about). Continues to expand product offerings into Gaming, Web, Audience, and Digital Advertising Insights.

## Competitive Advantages
- **First-party consumer panel**: Data collection begins with a global panel of real consumers, providing a foundation of high-quality, representative data [sensortower.com](https://sensortower.com/)
- **Comprehensive data coverage**: Measures the full digital consumer journey from mobile apps to web, ads, gaming, and beyond – a "full funnel" view
- **Industry authority**: Data is relied upon by top-tier media, financial institutions, and academic institutions globally
- **Privacy-first approach**: Emphasizes responsibly sourced, anonymized, and aggregated data

## Strategic Focus
- **Expansion beyond mobile**: Growing from mobile app analytics into web, gaming, and advertising insights to provide a complete digital ecosystem view
- **Generative AI**: Exploring how GenAI is reshaping competition and monetization across mobile (noted in "State of AI 2" report) [sensortower.com](https://sensortower.com/about)
- **Cross-platform measurement**: Connecting the dots between web and app consumer behavior for a holistic understanding of digital engagement

## Why Work Here
- **Flexible work environment**: Hybrid model offering a choice between working in-office, remote, or a mix, with teams operating across 15+ countries [sensortower.com](https://sensortower.com/careers)
- **Global impact**: Opportunity to work with a diverse team in over 10 countries, at the epicenter of the mobile and digital ecosystem [sensortower.com](https://sensortower.com/careers)
- **Comprehensive benefits**: Company-paid health insurance, wellness programs (physical fitness, mental health, fertility planning), retirement savings accounts, flexible PTO, stipends for office/gym setup and home internet [sensortower.com](https://sensortower.com/careers)
- **Engineering culture**: Uses modern tech stack including TypeScript, ClickHouse, Salesforce, and Figma; values "passion for fantastic technology" and building products that answer the industry's most important questions [builtin.com](https://builtin.com/company/sensor-tower)
- **Company values**: "Deliver Magic," "Go First" (embrace divergent thinking and innovation), "Journey Together" (leverage diversity and collaboration), "Light the Way" (use data and wisdom to chart the best path) [sensortower.com](https://sensortower.com/careers)

## Sources
1. [sensortower.com](https://sensortower.com/about)
2. [sensortower.com](https://sensortower.com/careers)
3. [builtin.com](https://builtin.com/company/sensor-tower)
4. [sensortower.com](https://sensortower.com/)
5. [linkedin.com](https://www.linkedin.com/company/sensor-tower)

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