---
title: 'Customer Support Specialist at Medallion'
canonical: 'https://feeny.ai/job/customer-support-specialist-medallion-remote-hgr7pbk9ryxx'
type: 'job'
last_seen: '2026-10-28'
---

# Customer Support Specialist at Medallion

- **Company:** Medallion
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-21
- **Last confirmed live:** 2026-10-28
- **Apply:** https://job-boards.greenhouse.io/medallionakafirstlayerai/jobs/4462782009

## Job description

About Medallion:

At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

About the role:

We’re looking for a Customer Support Specialist to join our growing team at Medallion. In this role, you’ll be the first point of contact for customers, helping them navigate complex questions related to payer enrollment, credentialing, and our platform. You’ll manage a high volume of support requests, providing timely, accurate, and thoughtful responses that create a great customer experience.

You’ll work closely with Customer Experience, Product, Operations, and other internal teams to troubleshoot issues, coordinate resolutions, and identify opportunities to improve how we support our customers. We’re looking for someone who thrives in a fast-paced environment, takes ownership of customer challenges, and brings a proactive, solutions-oriented approach to their work.

This role reports to the Customer Support Lead and base compensation for this role may land between $25 - $30 per hour. In addition to salary, Medallion offers equity and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

Responsibilities:

- Own customer issues from start to finish
- Investigate, troubleshoot, and resolve customer inquiries related to payer enrollment, credentialing, and Medallion’s platform. Manage a high-volume queue per day while maintaining timely resolutions and high customer satisfaction
- Deliver clear and effective communication with customers
- Deliver timely, accurate, and thoughtful responses through email and our support tools, keeping customers informed throughout the resolution process
- Collaborate across teams to solve complex issues
- Partner with Customer Success, Product, Engineering, and Operations to troubleshoot customer challenges, coordinate escalations, and ensure issues are resolved
- Become an expert in our platform and processes
- Build a deep understanding of Medallion’s platform, services, and payer enrollment and credentialing workflows to provide accurate answers and anticipate customer needs
- Continuously improve the customer experience
- Identify trends in customer inquiries, gather feedback, and recommend improvements to our product, documentation, and internal processes that reduce recurring issues

Qualifications:

- 3+ years of experience in customer support, preferably within healthcare, digital health, or healthcare SaaS
- Hands-on experience with payer enrollment (PE), credentialing, or related healthcare operations
- Excellent written communication skills, with the ability to explain complex information clearly to customers and internal teams
- Experience managing a high volume of customer inquiries through a support ticketing platform, ideally Intercom
- Ability to prioritize competing requests, manage time effectively, and consistently meet response time and customer satisfaction expectations
- Proficiency with Google Workspace (Sheets, Docs, Gmail)
- Strong problem-solving skills, with the ability to investigate issues, identify root causes, and follow through to resolution
- Experience using AI tools to improve efficiency in research, workflows, or troubleshooting

#LI-remote ----- Medallion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to careers@medallion.co

## About Medallion

## Company Overview
- **One-liner**: Medallion is an AI-assisted operations platform that automates provider credentialing, enrollment, licensing, and compliance for healthcare organizations.
- **Entity Type**: Private (Series D; total funding ~$130M)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2020
- **Founders**: Derek Lo

## Core Business
- Primary industry: Healthcare IT / Provider Network Operations
- Target customers: B2B – provider groups, health systems, payers, digital health organizations, and delegated credentialing entities
- Mission: “Free healthcare teams to focus on what matters” – reducing administrative burden so providers can deliver care faster.

## Products & Services
- **Credentialing (CVO)**: NCQA-compliant credentialing files generated in real-time, with AI agents that handle primary source verifications and committee-ready packets.
- **Provider Enrollment**: Automated submission and tracking of payer enrollments to accelerate billing.
- **Privileging**: Automates privilege applications, reviews, and approvals.
- **Delegated Credentialing**: Manages delegated workflows with full audit visibility.
- **Roster Management**: Ingests, standardizes, and validates provider rosters across entities.
- **Cross-State Licensing**: Tracks and manages provider licenses across multiple states.
- **Monitoring**: Real-time alerts on credential and sanction changes to maintain compliance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric (Revenue/Funding)**: Annual revenue ~$38M (LinkedIn estimate); total funding ~$130M (Series C $43M led by Acrew Capital in Sep 2025, Series C $35M led by Google Ventures/Spark Capital in Jun 2022, Series B $30M led by Sequoia Capital in Nov 2021)
- **Notable Investors/Partners**: Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, NFDG
- **Growth Signals**: 250+ customers, 200+ employees (growing to 318 in 2026, +42.6% YoY), 130,000+ providers on platform, 1.5M+ hours of admin time saved, 24M+ patients reached, 66% reduction in administrative costs, 66% faster enrollment, 3.5x faster credentialing file readiness than legacy CVOs

## Competitive Advantages
- **AI + Expert-in-the-Loop**: Purpose-built AI agents trained on changing payer requirements and state regulations, with credentialing specialists stepping in for exceptions – backed by contractual SLAs.
- **Real-Time Credentialing**: Proprietary payer clearinghouse enables real-time results instead of weeks-long cycles.
- **Unified Platform**: Connects credentialing, enrollment, and compliance in one system, eliminating silos and manual handoffs.
- **Built-In Compliance**: NCQA-compliant, audit-ready, with expert checkpoint reviews before work moves forward.

## Strategic Focus
- Expanding platform capabilities to cover the full provider lifecycle (from onboarding through ongoing monitoring and recredentialing).
- Scaling AI agent workforce to handle more complex exceptions while maintaining performance guarantees.
- Growing customer base across health systems, payers, and digital health organizations.

## Why Work Here
- **Culture**: Mission-driven (freeing healthcare teams to focus on patient care); values include reimagining provider operations, better outcomes at lower costs, and freedom to focus.
- **Remote/Hybrid Policy**: Rooted in San Francisco with teams in New York City, Boston, Los Angeles, Denver, and Chicago. 200+ teammates spanning 35 states – likely hybrid/remote-friendly.
- **Engineering Culture**: CTO Armaan Sarkar (ex-Samba TV, LiveRamp) leads engineering; active hiring for Staff Software Engineer, Senior Software Engineer, Engineering Manager, Senior Product Manager, etc.
- **Growth Opportunity**: Rapidly scaling (42.6% YoY headcount growth) with 15+ open roles across engineering, product, sales, and operations.
- **Perks**: Not explicitly listed, but fast-growing well-funded startup with top-tier investors (Sequoia, GV, Salesforce Ventures) suggests competitive compensation and equity.

## Sources
1. [medallion.co](https://medallion.co/)
2. [medallion.co/about](https://medallion.co/about-medallion)
3. [medallion.co/careers](https://medallion.co/about-medallion/careers)
4. [LinkedIn Company Page](https://www.linkedin.com/company/medallion-credentials)
5. [Greenhouse Job Board](http://job-boards.greenhouse.io/medallionakafirstlayerai)

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