--- title: 'Customer Support Specialist MX at Toku' canonical: 'https://feeny.ai/job/customer-support-specialist-mx-toku-mexico-2y9rfd28srxq' type: 'job' last_seen: '2026-09-07' --- # Customer Support Specialist MX at Toku - **Company:** Toku - **Location:** Mexico - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-02 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.ashbyhq.com/toku/32d62704-b11c-479e-84de-77cc577900da ## Job description Estamos en búsqueda de un Customer Support Specialist para nuestro equipo en México, quien se encargará de brindar soluciones y respuestas a nuestros clientes de manera prioritaria. Debe ser alguien que se desenvuelva con comodidad en un ambiente ágil y dinámico, capaz de empatizar con el cliente y poder realizar análisis detallados para potenciar la mejora de nuestros productos. Este es un cargo con mucho impacto, exposición y relación con todas las áreas de Toku. Funciones - Ser el primer punto de contacto para usuarios externos que experimenten problemas técnicos o tengan preguntas relacionadas con nuestros productos o servicios. - Identificar, diagnosticar, y resolver rápidamente problemas técnicos a través de correo electrónico, mediante plataformas de soporte en línea, y llamadas. - Trabajar estrechamente con los equipos de desarrollo y otros departamentos para resolver problemas más complejos y garantizar una comunicación eficiente entre los usuarios y la empresa. - Mantener registros detallados de todas las interacciones y soluciones proporcionadas, contribuyendo así a una base de conocimientos compartida y al mejoramiento continuo de nuestros productos. - Puntualidad en todas las actividades laborales, incluidas reuniones, entregas de proyectos y horarios de trabajo. La consistencia en cumplir con los plazos y horarios es crucial para el éxito en este rol. Requerimientos 📍Disponibilidad para trabajar en nuestras oficinas en Polanco, CDMX de forma híbrida (50% de presencialidad). 💼 Experiencia previa trabajando en proyectos o iniciativas de mejora de procesos. 🗣️ Ser una persona organizada, proactiva y apasionada en la búsqueda de las soluciones. 💡 Tener excelentes habilidades comunicativas, tanto escritas como verbales. 📱Experiencia en soporte al cliente. Deseable: - Conocimientos técnicos y de programación (SQL, Excel). - Experiencia en startups o empresas fintech. - Experiencia en procesos fiscales. ## About Toku ## Company Overview - **One-liner**: Toku provides a Payment Relationship Management (PRM) platform that automates recurring payments and the entire financial relationship between companies and their customers in Latin America. - **Entity Type**: Private (Series A) - **Headquarters**: Santiago, Chile - **Founded**: 2020 - **Founders**: Cristina Etcheberry (CEO), Enzo Tamburini (VP Engineering), Francisca Noguera (VP Sales México) ## Core Business - **Primary Industry**: Fintech / Payment Automation - **Target Customers**: B2B – serves enterprises and SMBs in insurance, telecommunications, education, real estate, healthcare, financial services, and utilities. - **Mission / Purpose**: “Aumentar la productividad de Latinoamérica” – to increase the productivity of Latin America by automating the messy, manual work of collections so companies can focus on their core missions. ## Products & Services - **Payment Relationship Management (PRM) Platform**: A SaaS platform that automates the full recurring payment lifecycle – from first invoice through collection, reconciliation, and follow-up. Includes intelligent payment routing, multiple payment methods, automated retry logic, and white-label customer portals. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: **Total Funding** – $105.3M across multiple rounds. - **Notable Investors / Partners**: F-Prime (Seed lead), Gradient (Series A lead), Oak HC/FT (Series A lead), and a group of prominent Latin American founders. - **Growth Signals**: - 550+ active companies in LATAM. - 268 employees (+57.5% YoY). - Annual revenue of $31.5M (estimated). - 15% average increase in collection rates from automation alone. - Offices in Chile (HQ), Mexico, Brazil, and the United States (San Francisco). ## Competitive Advantages - First-mover in the new **PRM category** – no direct one-to-one competitor offering a full financial relationship management suite. - **ISO 27001** and **PCI DSS Level 1** certifications – high security standards critical for handling payment data. - Deep local expertise in Latin American payment methods, regulations, and market nuances. - Strong recurring revenue model with high switching costs due to deep integration into clients’ billing and ERP systems. ## Strategic Focus - Expand geographically within LATAM (already in 7 countries). - Deepen product capabilities in AI-driven collection optimization and real-time reconciliation. - Strengthen partnerships with banks, payment gateways, and ERP providers. - Continue scaling the sales and consulting teams to capture enterprise accounts. ## Why Work Here - **Culture**: Rated 4.1/5 on LinkedIn (26 reviews), with high marks for compensation (4.2), culture (4.2), and work-life balance (4.1). - **Work Policy**: Hybrid – many roles offer flexible remote/in-office arrangements (e.g., Associate Consultant MX, Business Developer CL). - **Engineering**: Strong product & engineering culture – VP of Engineering is a co-founder; technical roles include Senior Product Manager – AI & Communications, Technical Product Manager. - **Growth**: Rapidly scaling company (+57.5% headcount growth) with opportunities for impact in a high-growth fintech startup environment. - **Team**: Small but growing team across 4 countries; young company (founded 2020) with flat structure. ## Sources 1. [trytoku.com](https://trytoku.com/nosotros) – Company about page, founders, mission, certifications. 2. [craft.co](https://craft.co/toku) – Revenue, funding, employee count, financials, investors. 3. [linkedin.com](https://www.linkedin.com/company/trytoku/jobs) – Current open positions, employee growth, locations, employer rating. 4. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/toku) – Official careers page, role descriptions (hybrid, locations). ## Other roles at Toku - [Product Manager - Payins](https://feeny.ai/job/product-manager-payins-toku-chile-bbbg8fdvrqz2) — Chile - [Project Manager](https://feeny.ai/job/project-manager-toku-mexico-y6n8e4pdsdca) — Mexico - [FinOps Specialist CL](https://feeny.ai/job/finops-specialist-cl-toku-chile-7m52szr3jazy) — Chile - [Business Development Representative BR](https://feeny.ai/job/business-development-representative-br-toku-brazil-craqtdrwg5fq) — Brazil - [Forward Deployed Engineer / AI Engineer BR](https://feeny.ai/job/forward-deployed-engineer-ai-engineer-br-toku-brazil-8zgq3b233gsz) — Brazil - [Forward Deployed Engineer / AI Engineer MX](https://feeny.ai/job/forward-deployed-engineer-ai-engineer-mx-toku-mexico-d830bjtnke1t) — Mexico - [Account Executive MX](https://feeny.ai/job/account-executive-mx-toku-mexico-a6stdxdwbkrp) — Mexico - [Strategic Account Executive - Healthcare](https://feeny.ai/job/strategic-account-executive-healthcare-toku-mexico-2gfvj5vc0w3w) — Mexico - [Engineering Manager](https://feeny.ai/job/engineering-manager-toku-chile-cj1e43w4a0r7) — Chile - [Sr Site Reliability Engineer / Cloud Engineer](https://feeny.ai/job/sr-site-reliability-engineer-cloud-engineer-toku-chile-2f0srqy1zn8a) — Chile