---
title: 'Customer Support Specialist at Oddin'
canonical: 'https://feeny.ai/job/customer-support-specialist-oddin-prague-h84gj48s7fxq'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Support Specialist at Oddin

- **Company:** Oddin
- **Location:** Prague, Czech Republic
- **Employment:** contract
- **Work type:** remote
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.lever.co/oddin/65c567f7-2629-45ae-bcd1-ea8e2b595d19

## Job description

Location: Prague Remote (Rotating Shifts) ICO cooperation 𖤍 Oddin’s Call Oddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth!

## Your Position on the Board

Be the Frontline Voice: Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure. Investigate Live Data: Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes. Manage Live Incidents: Coordinate multi-client incident responses via incident.io, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success. Uphold Integrity & Accuracy: Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot. Execute Shift Handovers: Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly. Our Idea of You Esports & Betting Knowledge: solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements). Technical & Investigative Mindset: Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps. Exceptional Communication: Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners. Methodical Problem-Solving: A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues. Shift Flexibility: Readiness to work rotating shifts, including weekends, in a 24/7 live environment.

Why Join Oddin.gg? High Impact: Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct influence on client trust. Clear Career Growth: Fast-track potential into Senior Customer Support Specialist or Team Lead roles as our global operations scale. Modern Stack: Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to streamline routine tasks.

## About Oddin

## Company Overview
- **One-liner**: Oddin.gg is a global B2B provider of end-to-end esports betting solutions, delivering real-time odds feeds, automated risk management, and embeddable iFrame integrations for sportsbook operators.
- **Entity Type**: Private (funding stage not disclosed)
- **Headquarters**: Prague, Czech Republic
- **Founded**: 2018
- **Founders**: Vlastimil Venclík (CEO & Co-Founder)

## Core Business
- **Primary industry**: Esports betting technology / iGaming
- **Target customers**: B2B – sportsbook operators, betting platforms, and gaming companies
- **Mission/purpose**: To transform esports betting through data science, AI, and a relentless focus on uptime, engagement, and integrity.

## Products & Services
- **Esports Odds Feeds**: 30+ pre-match and live odds feeds across major titles (CS2, Dota 2, League of Legends), powered by expert traders and advanced modeling.
- **Risk Management**: Automated, AI-driven risk management designed specifically for esports to boost operator margins and protect bettors.
- **24/7 eSims Content**: Simulated esports events (e.g., Dota 2 Duals, eFootball) that run around the clock to keep bettors engaged.
- **Live Markets & BetBuilder**: Extensive in-play markets with a personalized BetBuilder for pre-match and live combination bets.
- **Back-Office Platform**: Intuitive interface for operators to set margins, create market templates, and monitor matches.
- **iFrame Integration**: Fast, embeddable front-end solution for seamless deployment.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total employee count grew from ~50 to nearly 300 in a few years (as of 2026); BuiltIn reports 159 total employees – conflicting signals, but strong growth trajectory.
- **Notable Investors/Partners**: No disclosed investors; member of the Esports Integrity Commission (ESIC).
- **Growth Signals**: Rapid scaling across teams, launch of new verticals, expansion into UAE office, and continuous product development.

## Competitive Advantages
- **Proprietary AI & Trading Models**: Machine learning models and proprietary trading techniques optimize odds and profitability.
- **Industry-Leading Uptime**: Maintains 90%+ uptime for main markets even during intense gameplay.
- **Esports Specialization**: Full-stack, end-to-end focus on esports (not a general sportsbook add-on).
- **Integrity Commitment**: ESIC membership signals a strong stance against match-fixing and corruption.

## Strategic Focus
- **Current priorities**: Expanding into new verticals (eSims, new game titles), scaling the engineering and product teams, and deepening global operator partnerships.
- **Growth direction**: Continued investment in data science, automation, and a seamless user experience to capture the next generation of esports bettors.

## Why Work Here
- **Culture**: Fast-paced, ownership-driven environment where “focus, accountability, and teamwork” are core pillars. Emphasis on delivery and impact.
- **Work model**: Hybrid – employees combine remote and on-site work (offices in Prague and UAE).
- **Growth**: Rapidly scaling company (50→300 employees) offering opportunities for personal and professional development.
- **Notable perks**: Not explicitly listed, but careers page shows roles like Product Marketing Manager, Chief of Staff, Data Engineer, and Product Designer – indicating a growing, cross-functional team.

## Sources
1. [oddin.gg](https://oddin.gg/)
2. [oddin.gg/about-us](https://oddin.gg/about-us)
3. [oddin.gg/careers](https://oddin.gg/careers)
4. [builtin.com/company/oddin-gg](https://builtin.com/company/oddin-gg)
5. [jobs.lever.co/oddin](https://jobs.lever.co/oddin)

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