---
title: 'Customer Support Specialist at Omnisend'
canonical: 'https://feeny.ai/job/customer-support-specialist-omnisend-turkey-a8raj2jg3ga9'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Specialist at Omnisend

- **Company:** Omnisend
- **Location:** Turkey
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-11
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/omnisend/e0c1ce43-2cc2-4c36-8216-47e619b5a255

## Job description

Working at Omnisend is... kind of boring. Not the soul-crushing kind, more like smart people doing great work without chaos or drama. That’s because we focus on what matters. No pointless meetings, micromanagement, or unnecessary bureaucracy getting in the way. And when we're not sure what the next move should be, we test it — we're data-driven, and insights beat gut feelings every time. Same goes for how we treat each other. Feedback here is honest, because people actually listen, and there's no room for egos or hand-holding. Everyone's an experienced professional who moves fast and adapts easily. All of this matters, because Omnisend is customer-funded and customer-driven, so our work stays rooted in solving real problems for ecommerce brands. Results > promises. And when the work's done, we know how to enjoy it — the grown-up kind. Workations, team gatherings, the occasional party. Nothing forced, no awkward icebreakers. We genuinely like being around each other.

We move fast. We are flexible and adaptable to an ever-changing business environment to deliver value to our customers. Running lots of experiments and validations helps us to deliver what truly matters. Data-driven nature enables us to measure real impact and adjust. Customer feedback and daily contact create opportunities to solve problems our customers really need to be solved.

Great marketing doesn’t need to be expensive—our customers prove that every day.

What you’ll do @ Omnisend:

- Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
- Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
- Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.
- Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.
- Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.
- Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.
- Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction.

Work schedule:

- We are currently looking for a colleague who can start work from 7AM–9PM EET time and be available to cover weekend shifts. You will work 9-hour shifts, 1-hour break.

What we expect you’ll bring:

- Fluency in English, both written and spoken.
- Proven customer support experience, ideally in a fast-paced tech or SaaS environment (above 1yr).
- Strong ownership mindset—you take responsibility, follow through, and deliver results.
- Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure.
- Excellent communication skills—clear, empathetic, and professional in all interactions.
- Problem-solving ability with attention to detail and a proactive approach.
- Flexibility to adapt to changing situations, schedules, and customer needs.
- A long-term mindset—you’re looking for a stable role where you can grow with us.

What we offer in return:

- Gross salary: 1100-1300 EUR/month based on experience.
- Quarterly salary reviews.
- Unlimited learning budget for self-improvement after 3 months.
- Private health insurance.
- Unlimited access to psychotherapy.
- Workstation budget (420 EUR).
- Work anniversary gifts (like home cleaning services).
- Attractive workations and team-led team-building events.
- Working methods and best practices inspired by Silicon Valley’s top tech companies.
- Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.

## About Omnisend

## Company Overview
- **One-liner**: Omnisend is a marketing automation platform built specifically for ecommerce brands, helping them drive revenue through email, SMS, and other channels powered by AI and data.
- **Entity Type**: Private (Bootstrapped/Organic Growth, with minor funding rounds)
- **Headquarters**: Vilnius, Lithuania (with offices in Kaunas, Lithuania and Charleston, South Carolina, USA)
- **Founded**: 2014
- **Founders**: Rytis Lauris (Co-founder, CEO)

## Core Business
- **Primary Industry**: Ecommerce Marketing Automation / SaaS (Software as a Service)
- **Target Customers**: B2B; specifically ecommerce brands (SMBs to mid-market).
- **Mission/Purpose**: To make ecommerce marketing easier, more intuitive, powerful, and personal for the people behind every store. They aim to help online brands grow through smarter, more personal customer relationships.

## Products & Services
- **Omnisend Platform**: An omnichannel marketing automation platform that integrates email, SMS, and push notifications.
    - **AI**: AI-powered tools for copywriting, send-time optimization, and audience segmentation.
    - **Campaigns**: Create and send email and SMS campaigns, either together or separately, with on-brand assets.
    - **Automation**: Pre-built workflow templates (welcome, abandoned cart, post-purchase) that generate significant revenue on autopilot (claiming 70% of revenue comes from automations).
    - **Segmentation**: Customer segmentation based on behavior, purchase history, and engagement.
    - **Integrations**: Seamless integration with over 200+ ecommerce platforms (Shopify, WooCommerce, BigCommerce, etc.) and other tools.

## Market Standing
- **Valuation/ Market Cap**: Not publicly available (privately held, unlikely to have a public valuation from the last 12 months).
- **Key Metric**:
    - **Annual Revenue**: Estimated at ~GBP 26.5M (source: LinkedIn data).
    - **Total Funding**: ~EUR 186,000 (small, early funding; company is primarily customer-funded and profitable).
    - **Customers**: Over 150,000 online stores globally.
- **Notable Investors/Partners**: Partnership with Amazon Advertising. Key integrations include Shopify, BigCommerce, WooCommerce, Magento, and others.
- **Growth Signals**:
    - **Headcount**: Grown to 250+ employees from 208 in the previous year (+7.4% YoY).
    - **Recognition**: Listed in Deloitte’s Technology Fast 500 in EMEA and the Deloitte Technology UK Fast 50 (38th place).
    - **Global Footprint**: Distributed workforce across 19 countries, with hubs in Vilnius, Kaunas, and Charleston.

## Competitive Advantages
- **Ecommerce Focus**: A deep, singular focus on ecommerce allows for highly specialized features and integrations that general marketing platforms lack.
- **Unified Omnichannel**: True integration of email, SMS, and push notifications within a single platform, making it easier to manage multi-channel campaigns.
- **Customer-Funded Growth**: The company is largely bootstrapped and customer-funded, suggesting a strong product-market fit and sustainable business model without the pressure of venture capital demands for growth at all costs.
- **Cost-Effectiveness**: Marketed as providing up to 35% smaller invoices than competitors like Klaviyo, a key selling point for cost-conscious SMBs.

## Strategic Focus
- **AI Integration**: Deeply embedding AI into the core product to automate tasks like copywriting, audience targeting, and send-time optimization, allowing marketers to focus on strategy.
- **Platform Expansion**: Continuing to build out integrations and features to become the central operating system for ecommerce marketing.
- **Customer Experience**: Maintaining a focus on "real people" support to differentiate from larger, more automated competitors.

## Why Work Here
- **Company Culture**: Described as a place that values efficiency, autonomy, and delivering results. They emphasize a lack of "chaos and drama," focusing on "smart people doing great work together."
- **Work Policy**: **Hybrid & Remote-friendly**. Offers flexible working hours and the ability to work from home. Physical offices are available in Vilnius, Kaunas, and Charleston.
- **Engineering Culture**: Over 70% of product colleagues are reported to be senior, providing a strong learning environment for engineers.
- **Benefits**:
    - Unlimited learning budget for relevant resources.
    - Quarterly salary and performance reviews.
    - Private health insurance.
    - 3rd pillar pension investment options (for Lithuanian employees) or retirement plan matching up to 5% (for US employees).
    - Growth trajectory of a successful, stable company (11+ years of consistent growth).

## Sources
1. [omnisend.com](https://www.omnisend.com/about-us/)
2. [omnisend.com](https://www.omnisend.com/careers/)
3. [omnisend.com](https://www.omnisend.com/)
4. [linkedin.com](https://tw.linkedin.com/company/omnisend)

## Other roles at Omnisend

- [Junior Account Executive, SMB](https://feeny.ai/job/junior-account-executive-smb-omnisend-vilnius-qc35wfvgk8p8) — Vilnius, Lithuania
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- [Video Editor](https://feeny.ai/job/video-editor-omnisend-vilnius-bmgtq85acasq) — Vilnius, Lithuania
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