--- title: 'Customer Support Specialist (Ottawa, ON) at Fullscript' canonical: 'https://feeny.ai/job/customer-support-specialist-ottawa-on-fullscript-ottawa-6zd6ccbcd2eh' type: 'job' last_seen: '2026-09-13' --- # Customer Support Specialist (Ottawa, ON) at Fullscript - **Company:** Fullscript - **Location:** Ottawa, Canada - **Compensation:** $44k–$50k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-10 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.lever.co/fullscript/c7f7620e-cea1-49cd-ade0-a142644a6803 ## Job description Location: Kelowna, BC (Hybrid), Ottawa, ON (Hybrid) or Calgary, AB (Hybrid) At Fullscript, we’re not just changing healthcare—we’re redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they need—all in one place. Come build a healthier future with us. Let’s make healthcare whole. THIS IS MORE THAN A JOB—IT’S A CHANCE TO MAKE A DIFFERENCE. You love helping people. You’re energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether it’s guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscript’s platform, you bring a personal touch to every experience. You’re curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matters—where you can connect, grow, and make an impact every day. ## WHAT YOU'LL DO: 🎯 Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone. 🔍 Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions. 🧠 Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations. ⚙️ Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency. 💡 Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform. 📈 Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar. WHAT MAKES YOU A GREAT FIT: ✔ You love helping people. Exceptional service isn’t just a skill—it’s who you are. ✔ You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective. ✔ You’re detail-oriented. You notice the small things that make a big impact. ✔ You’re adaptable. Change excites you, and you’re always ready to take on new challenges. ✔ You’re a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal. Bonus points if you: ⚡ Have experience with Zendesk or other SaaS tools. ⚡ Are tech-curious and love learning new systems. ⚡ Have an interest in integrative health and wellness. ## WHAT YOU GET: 🏆 Flexible PTO—because work-life balance matters. 🏆 RRSP program —invest in your future. 🏆 Premium benefits package—including $2K for paramedical services like mental health and naturopathy. 🏆 Discounts on Fullscript’s wellness catalog—for you, your family, and friends. 🏆 Training & learning opportunities—we invest in your growth. 🏆 Hybrid work flexibility—your office, your way. READY TO JOIN US? This is your opportunity to be part of something bigger. If you’re passionate about helping people, growing your skills, and making an impact, we want to hear from you. 🔗 Apply now. Let’s build the future of healthcare—together. Fullscript is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodations are available on request—email accommodations@fullscript.com for support. Before joining the team, all candidates who receive and accept an offer will complete a background check. We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S. ------ 🚀 MORE INFO: www.fullscript.com | www.rupahealth.com | Follow us on social media @fullscriptHQ 🔥 IN THE NEWS: Fullscript acquires Rupa Health 📺 Let’s make healthcare whole ## About Fullscript ## Company Overview - **One-liner**: Fullscript is a provider-led healthcare platform that empowers clinicians to deliver personalized, integrative care through supplement management, lab testing, and practice tools. - **Entity Type**: Private (Series C stage based on total funding of $273.1M) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 2011 - **Founders**: Not publicly listed on main sources; the company was founded in 2011. ## Core Business - **Primary industry**: Healthcare Technology (HealthTech) / Integrative Medicine - **Target customers**: B2B – licensed healthcare providers (naturopaths, functional medicine doctors, chiropractors, nutritionists, MDs) and their patients (B2B2C model) - **Mission statement**: "Make care easier for providers to deliver and patients to receive" by building a healthcare platform that amplifies a provider's reach and expertise, rather than replacing human connection with algorithms. ## Products & Services - **Supplement Management Platform**: The core product – a digital formulary and e-commerce platform that allows providers to prescribe, manage, and auto-ship over 20,000+ vetted supplement products to patients. Includes wholesale ordering integration (via Natural Partners) and patient-facing dispensaries. - **Fullscript Assist**: A HIPAA-compliant AI assistant that reads lab results, surfaces evidence-based recommendations, and drafts personalized treatment plans in minutes. - **Lab Testing (via Rupa Health acquisition)**: Integrated lab ordering and result management, connecting diagnostics to treatment planning. - **Fullscript Journeys**: Automated patient onboarding and care plan delivery tool with provider branding and clinical guidance built in. - **Quality Assurance Program**: Annual cGMP certification verification for all brands, plus independent blind purity/potency testing of 250 products per quarter by end of 2026. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metrics**: - **Annual Revenue**: $450M (per LinkedIn data) - **Total Funding**: $273.1M across 4 rounds - **Provider Base**: 125,000+ licensed clinicians - **Patient Reach**: 10+ million patients - **Headcount**: 609 employees (+23.6% YoY growth, +148 people) - **Notable Investors/Partners**: Kayne Partners (Series B, $25M in 2019), HGGC and Snapdragon Capital Partners ($240M strategic growth investment in 2021). Acquired Emerson Ecologics in 2021 and Rupa Health in October 2024. - **Growth Signals**: 23.6% headcount growth year-over-year; strategic acquisition of Rupa Health (Oct 2024) to add lab testing capabilities; expansion of AI-powered clinical tools (Fullscript Assist); physical distribution centers in Phoenix, Lancaster, Riverside, Colonial Heights, and Lenexa. ## Competitive Advantages - **Provider-led model**: Unlike many digital health platforms that attempt to replace clinicians, Fullscript builds tools to amplify provider expertise, creating strong stickiness with the 125,000+ practitioners who rely on it. - **Vetted catalog and quality assurance**: A rigorous, independently-verified supplement quality program (cGMP certification, blind testing) that builds trust with clinicians and patients. - **Integrated ecosystem**: Combines supplement dispensing, lab testing, AI-assisted planning, and patient engagement in a single platform – reducing fragmentation for practitioners. - **15 years of prescribing data**: Real-world outcomes data from millions of patients and thousands of clinicians provides a unique network effect and clinical intelligence moat. ## Strategic Focus - **AI-powered clinical tools**: Rolling out Fullscript Assist to reduce manual work for providers and accelerate personalized care planning. - **Diagnostics integration**: Deepening the lab testing and biomarker analysis capabilities following the Rupa Health acquisition. - **Expanding the care journey**: Moving beyond supplements into full-spectrum practice management (lifestyle, adherence, patient engagement). - **National distribution**: Operating five distribution centers across the US to ensure rapid, reliable delivery of supplements to patients. ## Why Work Here - **Culture**: Emphasizes "Wherever You Work Well" – a flexible hybrid model where teammates choose in-office, remote, or a mix. Physical hubs in Ottawa (Constitution Square) and virtual hubs across Canada and the US. - **Perks & Benefits**: - Tailored medical, dental, vision, and HSA/FSA benefits - Stock option incentives - RRSP and 401k matching - Flexible PTO plus paid public holidays - Employee discounts on the entire Fullscript catalog - Office amenities: fitness facilities, ping pong, games, unlimited snacks and caffeinated beverages - **Community & Events**: Town halls, hackathons, "Fullhouse" events, offsites, teams, and clubs. Employee Resource Groups (ERGs) and a DEIB Council. - **Engineering Culture**: Emphasis on using AI to amplify human capabilities; 21 jobs available at time of research (including Compliance Lead and likely engineering roles). - **Global Team**: Employees across 7 countries (Canada, US, Philippines, Germany, UK, and others). ## Sources 1. [fullscript.com](https://fullscript.com/about) 2. [fullscript.com](https://fullscript.com/careers) 3. [fullscript.com](https://fullscript.com/) 4. 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