--- title: 'Customer Support Specialist at Parafin' canonical: 'https://feeny.ai/job/customer-support-specialist-parafin-san-francisco-y153w5prbdtn' type: 'job' last_seen: '2026-09-09' --- # Customer Support Specialist at Parafin - **Company:** Parafin - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-19 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/parafin/b5cafa3a-018f-4c20-ab3e-2e8606e2e30f ## Job description About Us: At Parafin, we’re on a mission to grow small businesses. Small businesses are the backbone of our economy, but traditional banks often don’t have their backs. We build tech that makes it simple for small businesses to access the financial tools they need through the platforms they already sell on. We partner with companies like DoorDash, Amazon, Worldpay, and Mindbody to offer fast and flexible funding, spend management, and savings tools to their small business users via a simple integration. Parafin takes on all the complexity of capital markets, underwriting, servicing, compliance, and customer service for our partners. We’re a tight-knit team of innovators hailing from Stripe, Square, Plaid, Coinbase, Robinhood, CERN, and more — all united by a passion for building tools that help small businesses succeed. Parafin is backed by prominent venture capitalists including GIC, Notable Capital, Redpoint Ventures, Ribbit Capital, and Thrive Capital. Parafin is a Series C company, and we have raised more than $194M in equity and $340M in debt facilities. Join us in creating a future where every small business has the financial tools they need. ## About the Position We are looking for a Customer Support Specialist who can delight customers at every interaction with our platform, while best representing the Partner brands we service. This role is critical in creating a seamless customer experience between our platform and those of our Partners. This is a full-time exempt position and reports to the Customer Experience Manager. Your primary responsibilities will be answering customer inquiries by email and phone, while upholding our service levels and quality standards. You will act alongside the CXM as the voice of the customer internally at Parafin, to help us build a world class product support offering. Additionally, you will contribute to documentation, product training, and other team projects as they arise. Are you a support professional who is excited to work with leading brands and help small businesses grow? If so, come join us! What You’ll Be Doing: - Whitelabeled multi-brand customer support. - Documenting customer feedback and feature requests. - Reporting software bugs and UI issues. - Bringing the Voice of the Customer to internal roadmaps and projects. - Contributing to team documentation and other projects. - Software user testing. What We’re Searching For: - Ability to provide seamless, high-quality customer support for multiple brands. - Excellent prioritization skills and attention to detail. - Positive contributor to team and company culture. - Thrive in ambiguity We Prefer If You Have: - A minimum of 2 years in software customer support, fintech, or financial services experience - Proficiency with Zendesk - Phone support experience - Previously worked at an early-stage startup ## What We Offer - Salary Range: $90k - $110k - Equity grant - Medical, dental & vision insurance - Unlimited PTO - Work from home flexibility - Commuter benefits - Free lunches (if onsite) - Paid parental leave - 401(k) - Employee assistance program If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us. ## About Parafin ## Company Overview - **One-liner**: Parafin is a financial infrastructure company that provides platforms with embedded financial products for small businesses. - **Entity Type**: Private (Line of Credit – II; total raised $412M) - **Headquarters**: San Francisco, California, United States - **Founded**: 2020 - **Founders**: Sahill Poddar, Vineet Goel, Ralph Furman ## Core Business - **Primary industry**: Embedded finance / Fintech infrastructure - **Target customers**: B2B – marketplaces, vertical SaaS platforms, and payment processors that serve small businesses - **Mission / purpose**: “Power the financial services of platforms so small businesses can run and grow themselves despite uncertain economic conditions.” ## Products & Services - **Capital**: White-labeled working capital financing for small businesses. Offers are pre-approved, disbursed in as little as 24 hours, with no interest or late fees. AI-powered underwriting trained on over 1 billion cross-industry data points. - **Pay Over Time**: A payment method that allows end customers to pay over time, helping platforms grow their bottom line. - **Spend**: A spend card program that turns everyday customer spend into revenue and loyalty for the platform. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metrics**: - Total funding: $412M (latest round: Line of Credit – II in 2026) - Extended over $25 billion in offers to hundreds of thousands of businesses - Over 50,000 businesses funded - **Notable Investors / Partners**: Ribbit Capital, Thrive Capital, GIC, Notable Capital, Redpoint Ventures; also Trinity Capital, Silicon Valley Bank, EverBank, Cross River. Platform partners include DoorDash, Amazon, Worldpay, Walmart, and Mindbody. - **Growth Signals**: - Ranked #10 on the 2025 Deloitte Technology Fast 500 - Ranked #13 on the 2025 Inc. 5000 list - Named to the 2026 Forbes Fintech 50 - Recognized as one of “America’s best startup employers (2026)” - Expanded warehouse credit facility with Silicon Valley Bank, EverBank, and Trinity Capital (May 2026) ## Competitive Advantages - **AI-powered underwriting** that continuously improves using over 1 billion data points, enabling high approval rates and pre‑approved offers. - **White‑labeled, deeply integrated UI** that feels native to the platform partner. - **Fast capital deployment** – funds in as little as 24 hours with no interest or late fees. - **Trusted by leading platforms** (DoorDash, Amazon, Worldpay, Walmart) providing strong distribution and credibility. ## Strategic Focus - Expand the suite of embedded financial products (Capital, Pay Over Time, Spend). - Deepen partnerships with platforms and payment processors to reach more small businesses. - Continue to invest in AI/ML underwriting to improve approval rates and risk management. - Scale the warehouse credit facility and debt capacity to support growing loan origination. ## Why Work Here - **Culture & values**: Accountability, Efficiency, Empathy, Intellectual Honesty. Emphasis on seeking truth, giving feedback, and being results-oriented. - **Benefits**: Unlimited PTO, medical/dental/vision insurance, 401(k) plan, commuter benefits, free in-office lunches, HSA & FSA options, paid parental leave, pet insurance discount, mental health & well-being resources, coffee chat allowance, peer recognition program, free equity tax advising. - **Work environment**: Office‑first in San Francisco (301 Howard Street). Roles span Engineering, Data Science, Design, Finance, Marketing, Operations, Platform Growth, and Sales. - **Recognition**: Named “America’s best startup employers (2026)” and “Fintech Innovation 50,” indicating strong employee satisfaction and industry impact. ## Sources 1. [parafin.com](https://www.parafin.com/) – Official website 2. [parafin.com/about](https://www.parafin.com/about) – About page 3. [parafin.com/careers](https://www.parafin.com/careers) – Careers page 4. [jobs.ashbyhq.com/parafin](https://jobs.ashbyhq.com/parafin) – Open roles 5. [cbinsights.com](https://www.cbinsights.com/company/parafin) – CB Insights company profile ## Other roles at Parafin - [Product Operations Specialist, Servicing](https://feeny.ai/job/product-operations-specialist-servicing-parafin-san-francisco-x2e1v1nvja9x) — San Francisco, CA - [Account Executive, Platform Partnerships](https://feeny.ai/job/account-executive-platform-partnerships-parafin-san-francisco-rhhdhy9r1z0y) — San Francisco, CA - [Senior Software Engineer, Lending Products](https://feeny.ai/job/senior-software-engineer-lending-products-parafin-san-francisco-zr53hnveh1qa) — San Francisco, CA - [Engineering Manager, Data Platform](https://feeny.ai/job/engineering-manager-data-platform-parafin-san-francisco-dc5mw86j5sm7) — San Francisco, CA - [Partner Engineer, Scaled Support](https://feeny.ai/job/partner-engineer-scaled-support-parafin-san-francisco-v6dbxfzzw6g4) — San Francisco, CA - [Senior Forward Deployed Engineer](https://feeny.ai/job/senior-forward-deployed-engineer-parafin-san-francisco-t0my8fzfmqj0) — San Francisco, CA - [Head of Marketing](https://feeny.ai/job/head-of-marketing-parafin-san-francisco-ng1vvc7xcytq) — San Francisco, CA - [Senior Software Engineer, ML Platform](https://feeny.ai/job/senior-software-engineer-ml-platform-parafin-san-francisco-45pnmjsttgw4) — San Francisco, CA - [Staff Software Engineer, Lending Products](https://feeny.ai/job/staff-software-engineer-lending-products-parafin-san-francisco-b4bjmqxb0qhn) — San Francisco, CA - [Senior Software Engineer, Merchant Platform](https://feeny.ai/job/senior-software-engineer-merchant-platform-parafin-san-francisco-vmnp25rzccdy) — San Francisco, CA