---
title: 'Customer Support Specialist at Plenti'
canonical: 'https://feeny.ai/job/customer-support-specialist-plenti-adelaide-35dy920zg5fj'
type: 'job'
last_seen: '2026-09-10'
---

# Customer Support Specialist at Plenti

- **Company:** Plenti
- **Location:** Adelaide, Australia
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-05-20
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.lever.co/plenti/28aa7636-bd0e-4bf8-8c05-c2262fda8deb

## Job description

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender. Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

About the Role: As a Customer Support Specialist at Plenti, you will be at the heart of delivering an outstanding customer experience. Acting as the first point of contact, you’ll support customers across phone, chat, and email channels with professionalism, empathy, and efficiency. Your goal is to ensure every interaction is positive, informative, and resolved in a timely manner.

Key Responsibilities:

- Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email
- Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues
- Troubleshoot customer concerns effectively, escalating more complex matters when required
- Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance
- Collaborate with team members by sharing knowledge and best practices to improve overall performance
- Support internal teams by providing customer insights and feedback to help drive process and product improvements

About You:

- Previous experience in customer service, contact centers, or financial services is desirable
- Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely
- Strong customer focus with proven problem-solving and conflict-resolution abilities
- Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail
- Comfortable using customer service platforms, CRM systems, and digital communication tools

Why you'll love Plenti:

- An opportunity to make a real impact every single day
- You’ll be part of a collaborative, supportive team
- You’ll build valuable skills in financial services and customer experience
- Excellent growth and professional development opportunities

If you’re ready to bring energy, empathy, and a solutions mindset to a team that values great service — we’d love to hear from you!

What's life like at Plenti? Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues. Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

## About Plenti

## Company Overview
- **One-liner**: Plenti is an Australian non-bank lender that uses smart technology to offer faster, fairer auto, renewable energy, and personal loans, and also provides investment opportunities to retail investors.
- **Entity Type**: Public (ASX: PLT)
- **Headquarters**: Sydney, Australia
- **Founded**: 2014
- **Founders**: Not publicly available on the provided sources

## Core Business
- **Primary industry/industries**: Fintech, Consumer Lending, Renewable Energy Finance
- **Target customers**: B2C (borrowers for personal, auto, and solar loans) and B2C (retail investors seeking returns on loan investments)
- **Mission or purpose statement**: To build Australia’s best lender by creating a faster, fairer approach to lending that helps people bring their big ideas to life.

## Products & Services
- **Personal Loans**: Unsecured loans for debt consolidation, home improvements, and other personal projects.
- **Auto Loans**: Financing for new and used vehicles.
- **Renewable Energy Loans**: Finance for solar panels, home batteries, and other green energy installations.
- **Investment Platform**: Allows individuals to invest in portfolios of creditworthy consumer loans for stable, attractive returns.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources (publicly traded, market cap available on ASX).
- **Key Metric – Total Funding**: Over $3.5 billion in loans originated since establishment (as of 2023). Over $3 billion funded as of the careers page capture date.
- **Key Metric – Annual Revenue**: Not publicly available on the provided sources (public company; revenue detailed in annual reports on ASX).
- **Notable Investors/Partners**: Not specified; however, the company has strong partnerships in the solar and energy sector.
- **Growth Signals**:
  - Originated more than $3.5 billion in loans — strong and sustained growth.
  - Helped over 68,000 households go green through $550m+ in solar and home battery loans.
  - Over 20,000 customers with second loans, indicating high customer retention and satisfaction.
  - 5,000+ five-star reviews and named WeMoney Non-bank Lender of the Year (Personal Loans) 2023.
  - Finder Green Team of the Year and Green Lender of the Year finalist 2022.

## Competitive Advantages
- **Technology-driven speed**: Smart, invisible technology enables a truly fast lending experience.
- **Customer-centric focus**: High Net Promoter Score reflected in 5,000+ five-star reviews and high repeat borrowing.
- **Diversified distribution and funding**: Strong growth supported by multiple lending channels and stable funding sources.
- **Exceptional credit performance**: Underpinned by rigorous responsible lending practices.
- **Differentiated product mix**: Unique focus on renewable energy loans in addition to traditional personal and auto lending.

## Strategic Focus
- Scaling loan origination across auto, personal, and renewable energy verticals.
- Continuing to innovate in digital lending experiences.
- Growing the retail investment platform to attract more investors.
- Deepening leadership in green finance to capture the growing demand for solar and battery installations in Australia.

## Why Work Here
- **Culture highlights**:
  - High-performance team environment with transparent, experimental culture where anyone can make an impact from day one.
  - Described by employees as “inclusive, helpful, awesome, like-minded people” and “amazing technology.”
  - “Open and honest culture, friendly colleagues and an accessible exec team.”
- **Remote/Hybrid policy**: Flexible working options with outcome-focused management; remote work supported. Hybrid roles are available in Sydney or Adelaide offices.
- **Notable perks**:
  - 12 weeks paid parental leave (primary carer) + super on unpaid component; 2 weeks for secondary carer.
  - Paid study leave, volunteer day, annual flu shot, Employee Assistance Program, WHEREFIT gym & fitness discounts.
  - Generous employee discounts on car finance.
  - Monthly social events, Town Halls, Mid Year & End of Year parties.
  – “Endless opportunities” for professional development and clear career progression paths.
- **Office locations**: Sydney (Angel Place, historic location) and Adelaide CBD.

## Sources
1. [Plenti Careers Page](https://www.plenti.com.au/careers)
2. [Plenti About Us](https://www.plenti.com.au/about)
3. [Plenti Jobs on Lever](https://jobs.lever.co/plenti)
4. [Plenti on SEEK](https://au.seek.com/companies/plenti-160401666872771)
5. [Plenti Work Perks](https://www.plenti.com.au/careers/benefits)

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