---
title: 'Customer Support Specialist at Procare Solutions'
canonical: 'https://feeny.ai/job/customer-support-specialist-procare-solutions-atlanta-pf7q7160drcw'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Support Specialist at Procare Solutions

- **Company:** Procare Solutions
- **Location:** Atlanta, GA
- **Posted:** 2026-05-22
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/procaresolutions/jobs/5229512008

## Job description

## About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children.  We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Customer Support Specialist provides support and step-by-step solutions for end-user (customer) software-related questions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. The person in this position must be engaging, service-oriented, and technically minded. Customer Support Specialists commit to excellence and provide the best customer experience.

What you’ll do:

- Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, while using and operating automated call distribution phone software and Salesforce Service Cloud
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services
- Interact with customers and utilize available resources to identify customer needs and find resolutions
- Follow standard processes and procedures with the ability to improvise solutions as needed
- Redirect, identify, or escalate customer cases to appropriate resources per Company guidelines
- Offer alternative solutions where appropriate with the objective of retaining customer’s business
- Follow up and make scheduled call backs to customers where necessary
- Stay current with software changes/updates and participate in training as required
- Punctual, regular, and consistent attendance

Our ideal candidate will have:

- Professional phone etiquette
- Excellent communication skills, both verbal and written (typing/email)
- Ability to communicate technical information to non-technical audience
- Knowledge of customer service principles and practices
- Active listening skills
- Multi-tasking capabilities
- Understand the scope of support to be provided to the customer and ability to recognize when an issue needs to be escalated to Tier 2 support
- Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
- Make customer’s needs a primary focus of one’s actions, developing and sustaining productive customer relationships
- Associate degree or equivalent work experience required
- 1+ years' of customer service experience
- Experience with Accounting principles is preferred
- Previous experience with software support, networking and troubleshooting hardware is also preferred
- Intermediate knowledge of the Windows 10 operating system and networking
- Proficiency with Microsoft Office applications

Physical Requirements:

- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position

Why Procare?

- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals

Salary

$21 - $23/hour DOE

Location

This position is based in our Atlanta, CO office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

## About Procare Solutions

## Company Overview
- **One-liner**: Procare Solutions provides child care management software that automates business processes, ensures safety and compliance, and facilitates family communication for early childhood education centers.
- **Entity Type**: Private (acquired by Roper Technologies in January 2024 for $1.75B)
- **Headquarters**: Denver, Colorado, United States
- **Founded**: 1992
- **Founders**: Not publicly available (the company was founded over 30 years ago)

## Core Business
- **Primary industry**: Child Care Management Software / EdTech
- **Target customers**: B2B — daycare centers, preschools, Head Start programs, and multi-site early childhood education organizations (from small in-home centers to large enterprises)
- **Mission or purpose statement**: Dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children

## Products & Services
- **Procare All-in-One Platform**: SaaS platform covering attendance tracking, tuition collection, family communication (mobile app with two-way messaging, photos/videos, daily reports), billing, and compliance reporting.
- **RoomRunner**: AI-assisted enrollment planning tool that helps center leaders see future openings, plan room transitions, and match families to available seats.
- **Payment Processing**: Integrated online and mobile payment processing with automatic tuition collection, real-time charges based on attendance, and support for subsidized care payments (DHS, Head Start, etc.).
- **ChildPlus**: Head Start-specific management solution (acquired 2021).
- **Kinderlime**: Child care management solution (acquired 2019).
- **Cirrus Group**: School management software (acquired 2018).

## Market Standing
- **Valuation/Market Cap**: Acquired by Roper Technologies for $1.75 billion in January 2024
- **Key Metric**: Annual Revenue of $165.0M (as of latest data); serves over 40,000 child care centers
- **Notable Investors/Partners**: Warburg Pincus (led PE round in 2018); Parent company: Roper Technologies (NYSE: ROP)
- **Growth Signals**: Headcount of 290 employees (+7.5% YoY); operates in 5 countries (US, Canada, Turkey, Russia, UK); active job postings up +275% year-over-year; recently launched RoomRunner AI tool; acquired multiple competitors (Kinderlime, Cirrus Group, SchoolLeader, KidReports, ChildPlus)

## Competitive Advantages
- **Market leader**: Most recommended child care management software since 1992, trusted by over 40,000 centers
- **Comprehensive suite**: End-to-end solution covering operations, payments, compliance, and family engagement in one platform
- **Deep domain expertise**: Nearly 400 employees with backgrounds in child care, education, and administration
- **Financial backing**: Backed by Roper Technologies (large-cap public company), providing stability and resources for growth
- **AI innovation**: Early mover with AI-assisted enrollment planning (RoomRunner)

## Strategic Focus
- **AI and automation**: Expanding AI capabilities (RoomRunner enrollment planning)
- **Product expansion**: Growing services suite and integrating acquired products
- **Market penetration**: Continuing to serve the child care industry across all center sizes, from in-home to multi-site organizations
- **Customer-centric innovation**: Developing features based on customer needs, including compliance, safety, and family communication tools

## Why Work Here
- **Culture**: Driven by CARE values: Customer-centric, Accountable, Results-driven, Empowered. Purpose-driven community focused on making a difference in early childhood education.
- **Work environment**: Hybrid-friendly, with employees across 26+ states and Canada. Fast-paced, growing organization with collaborative teams.
- **Benefits**: Medical, dental, vision insurance; pet insurance; Health Savings Account contributions; 401(k) with generous safe-harbor employer match; short/long-term disability; life insurance; paid parental leave; generous PTO and paid holidays; volunteer time off; tuition reimbursement and professional development programs.
- **Growth**: Active hiring with 15+ open positions; strong year-over-year job posting growth (+275%); opportunities across engineering, sales, customer success, product, and leadership roles.
- **Team composition**: 76 technical staff (17%), 60 sales (14%), 27 customer service (6%); talent sourced from companies like SofterWare, Worldpay, DISH TV, and FIS.
- **Recent departures**: Some director-level turnover (e.g., Customer Support Director left Mar 2026), but overall headcount growing.

## Sources
1. [procaresoftware.com](https://www.procaresoftware.com/)
2. [procaresoftware.com - Careers](https://www.procaresoftware.com/about-us/careers/)
3. [procaresoftware.com - Leadership](https://www.procaresoftware.com/about-us/leadership/)
4. [procaresoftware.com - Why Procare](https://www.procaresoftware.com/about-us/why-procare/)
5. [linkedin.com - Procare Solutions](https://www.linkedin.com/company/procaresolutions)

## Other roles at Procare Solutions

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