---
title: 'Customer Support Specialist at Procare Solutions'
canonical: 'https://feeny.ai/job/customer-support-specialist-procare-solutions-atlanta-pjmemp96mjjm'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Support Specialist at Procare Solutions

- **Company:** Procare Solutions
- **Location:** Atlanta, GA
- **Posted:** 2026-06-12
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/procaresolutions/jobs/5257080008

## Job description

## About Procare

ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Our seamless design is easy to adopt and allows users to customize nearly every feature for a truly unique experience. With ChildPlus, you can centralize your children’s data, analyze reports to make data-driven decisions, and track trends. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer’s issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.

What you’ll do:

- Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
- Communicate professionally and effectively in client interactions
- Provide technical assistance and guidance in all aspects of the software
- Ask probing questions to obtain an accurate understanding of client’s needs
- Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
- Troubleshoot and escalate all potential issues appropriately
- Accurately document all internal and external communications in a timely manner
- Review open cases daily and complete follow-up weekly
- Conduct peer reviews and peer audits as needed
- Provide backup reception duties for phone, email, appointments, and chats as needed
- Follow all departmental processes and procedures
- Perform additional office, documentation, customer service, and special project tasks as required

Our ideal candidate will have:

- At least 1 year of customer service experience
- Bi-lingual in Spanish preferred
- Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
- Flexible, detail-oriented, self-starter that is a highly motivated quick learner
- Must possess exceptional communication, analytical, problem-solving, and organizational skills
- Ability to handle complex/stressful situations with a high level of professionalism
- Strong team orientation with a focus on collaboration
- Bachelor’s Degree preferred OR equivalent work experience
- Experience using HubSpot, Slack, SharePoint, and DevOps
- Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
- Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
- Technical writing experience
- Since this role is with our ChildPlus group which is tied to Head Start and the Federal Government we prefer;
- Knowledge of Head Start/Early Head Start
- Experience using ChildPlus Software

Physical Requirements:

- This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
- Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
- Use of computer, telephone, and other office equipment for the greater part of the workday
- Occasional travel may be required for this position

Why Procare?

- Excellent comprehensive benefits packages including: medical, dental, & vision plans
- HSA option with employer contributions
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Company paid Short and Long-Term disability and Life Insurance
- RTD EcoPass for all Denver employees
- Tuition Reimbursement and continued Professional Development
- Fast paced, high energy workplace environment in prime downtown location
- Regular company provided meals

Salary

$19 - $23/hour DOE

Location

This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

## About Procare Solutions

## Company Overview
- **One-liner**: Procare Solutions provides child care management software that automates business processes, ensures safety and compliance, and facilitates family communication for early childhood education centers.
- **Entity Type**: Private (acquired by Roper Technologies in January 2024 for $1.75B)
- **Headquarters**: Denver, Colorado, United States
- **Founded**: 1992
- **Founders**: Not publicly available (the company was founded over 30 years ago)

## Core Business
- **Primary industry**: Child Care Management Software / EdTech
- **Target customers**: B2B — daycare centers, preschools, Head Start programs, and multi-site early childhood education organizations (from small in-home centers to large enterprises)
- **Mission or purpose statement**: Dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children

## Products & Services
- **Procare All-in-One Platform**: SaaS platform covering attendance tracking, tuition collection, family communication (mobile app with two-way messaging, photos/videos, daily reports), billing, and compliance reporting.
- **RoomRunner**: AI-assisted enrollment planning tool that helps center leaders see future openings, plan room transitions, and match families to available seats.
- **Payment Processing**: Integrated online and mobile payment processing with automatic tuition collection, real-time charges based on attendance, and support for subsidized care payments (DHS, Head Start, etc.).
- **ChildPlus**: Head Start-specific management solution (acquired 2021).
- **Kinderlime**: Child care management solution (acquired 2019).
- **Cirrus Group**: School management software (acquired 2018).

## Market Standing
- **Valuation/Market Cap**: Acquired by Roper Technologies for $1.75 billion in January 2024
- **Key Metric**: Annual Revenue of $165.0M (as of latest data); serves over 40,000 child care centers
- **Notable Investors/Partners**: Warburg Pincus (led PE round in 2018); Parent company: Roper Technologies (NYSE: ROP)
- **Growth Signals**: Headcount of 290 employees (+7.5% YoY); operates in 5 countries (US, Canada, Turkey, Russia, UK); active job postings up +275% year-over-year; recently launched RoomRunner AI tool; acquired multiple competitors (Kinderlime, Cirrus Group, SchoolLeader, KidReports, ChildPlus)

## Competitive Advantages
- **Market leader**: Most recommended child care management software since 1992, trusted by over 40,000 centers
- **Comprehensive suite**: End-to-end solution covering operations, payments, compliance, and family engagement in one platform
- **Deep domain expertise**: Nearly 400 employees with backgrounds in child care, education, and administration
- **Financial backing**: Backed by Roper Technologies (large-cap public company), providing stability and resources for growth
- **AI innovation**: Early mover with AI-assisted enrollment planning (RoomRunner)

## Strategic Focus
- **AI and automation**: Expanding AI capabilities (RoomRunner enrollment planning)
- **Product expansion**: Growing services suite and integrating acquired products
- **Market penetration**: Continuing to serve the child care industry across all center sizes, from in-home to multi-site organizations
- **Customer-centric innovation**: Developing features based on customer needs, including compliance, safety, and family communication tools

## Why Work Here
- **Culture**: Driven by CARE values: Customer-centric, Accountable, Results-driven, Empowered. Purpose-driven community focused on making a difference in early childhood education.
- **Work environment**: Hybrid-friendly, with employees across 26+ states and Canada. Fast-paced, growing organization with collaborative teams.
- **Benefits**: Medical, dental, vision insurance; pet insurance; Health Savings Account contributions; 401(k) with generous safe-harbor employer match; short/long-term disability; life insurance; paid parental leave; generous PTO and paid holidays; volunteer time off; tuition reimbursement and professional development programs.
- **Growth**: Active hiring with 15+ open positions; strong year-over-year job posting growth (+275%); opportunities across engineering, sales, customer success, product, and leadership roles.
- **Team composition**: 76 technical staff (17%), 60 sales (14%), 27 customer service (6%); talent sourced from companies like SofterWare, Worldpay, DISH TV, and FIS.
- **Recent departures**: Some director-level turnover (e.g., Customer Support Director left Mar 2026), but overall headcount growing.

## Sources
1. [procaresoftware.com](https://www.procaresoftware.com/)
2. [procaresoftware.com - Careers](https://www.procaresoftware.com/about-us/careers/)
3. [procaresoftware.com - Leadership](https://www.procaresoftware.com/about-us/leadership/)
4. [procaresoftware.com - Why Procare](https://www.procaresoftware.com/about-us/why-procare/)
5. [linkedin.com - Procare Solutions](https://www.linkedin.com/company/procaresolutions)

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