---
title: 'Customer Support Specialist at Procreate'
canonical: 'https://feeny.ai/job/customer-support-specialist-procreate-hobart-k96wc7sxvd9g'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Support Specialist at Procreate

- **Company:** Procreate
- **Location:** Hobart
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-06-04
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/procreate/0822fe5c-acdb-4d1f-9172-c6ab28189bc9

## Job description

We’re looking for a dedicated Customer Support Specialist to help us serve our large and growing user base. We’re driven by the desire to deliver the best creative software experience for our global community.

You’ll bring excellent communication skills, a genuine passion for helping people, and the ability to quickly understand both user needs and product functionality. Your primary responsibility will be supporting our global creative community in English plus one additional language. We are currently looking for fluency in Japanese, Korean, Russian or French.

## What you'll do

- Respond to customer support queries with empathy, clarity, and accuracy.
- Manage and respond to App Store reviews.
- Work alongside Quality Assurance Specialists to identify and escalate product issues.
- Learn and apply knowledge of new and existing software features.
- Deliver support primarily in English language plus one additional language (Japanese, Korean, Russian or French) as required.

Required Skills

- Genuine passion for customer service and the ability to provide a personalised experience.
- Fluency in English and one of the following: Japanese, Korean, Russian or French.
- Comfortable working across teams and communicating with cross functional teams if needed.
- Solution-oriented and able to resolve issues effectively.

Bonus Skills

- An understanding of creative tools and the communities that use them is a plus.
- Confidence using Apple hardware and software
- Interest or ability in video editing/creation to support user guidance.

What to expect in the first 6-12 months

- Complete the Procreate onboarding process and get to know your colleagues.
- Develop an understanding of our customer support practices, processes, and frameworks.
- Begin to build relationships with team leaders and key stakeholders.
- Gain familiarity with standard queries and responses, becoming a reliable and contributing member of the Community Care team.

We want to hear from you We’d love to hear about how you see yourself contributing to Procreate in this role and which additional language you'd be bringing to the team. Please note, we do not operate remote or hybrid models. This role is only for our Hobart office.

## About Procreate

## Company Overview
- **One-liner**: Procreate develops powerful, intuitive digital illustration and animation apps for iPad and iPhone, used by millions of creatives worldwide.
- **Entity Type**: Private (Bootstrapped; self-funded since 2011, no outside investors)
- **Headquarters**: Hobart, Tasmania, Australia (also has an office in Sydney)
- **Founded**: 2011
- **Founders**: James Cuda (CEO & Co-founder) – other co-founders not publicly named

## Core Business
- Primary industry: Creative software / digital art tools
- Target customers: B2C – professional artists, studios, and beginners; also used in education
- Mission: “Amplify human creativity” and “make tools to amplify your creativity”

## Products & Services
- **[Procreate](https://procreate.com/procreate)**: Award-winning iPad illustration app with a custom 64-bit painting engine. One-time purchase, ranked #1 paid app on the App Store for seven years straight.
- **[Procreate Dreams](https://procreate.com/dreams)**: iPad animation app for creating frame-by-frame and keyframe animations, launched in 2023.
- **[Procreate Pocket](https://procreate.com/pocket)**: Mobile version of Procreate for iPhone, optimized for on-the-go sketching.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (company is bootstrapped and independent).
- **Key Metric**: Total funding = $0 (self-funded). Annual revenue not disclosed; as the top paid app, revenue is primarily from App Store sales.
- **Notable Investors/Partners**: None (no outside investors). Partnerships include Apple (three Apple Design Awards, featured in Apple events).
- **Growth Signals**: Headcount of 128 employees (+49.5% YoY as of 2026); 10 open positions; workforce distributed across 35 countries; consistent #1 paid app status for over 7 years.

## Competitive Advantages
- **Fierce independence**: No investor pressure allows long-term bets on technology and design.
- **Custom graphics engine**: Proprietary 64-bit painting engine delivers industry-leading performance on iOS.
- **Intuitive design**: Focus on simplicity and performance that appeals to both beginners and professionals.
- **Brand loyalty**: Strong community and reputation as the gold standard for mobile digital art.

## Strategic Focus
- Continue investing in ambitious roadmap for Procreate and Procreate Dreams, with an emphasis on rendering performance and new creative capabilities.
- Expanding the engineering team (hiring Senior Software Engineers – Swift, Rendering, Systems; iOS Engineers).
- Maintaining a small-team, collaborative culture while scaling headcount carefully.

## Why Work Here
- **Culture**: Artist-driven, supportive, and autonomy-focused. “We see ourselves as artists and support each other in our craft.”
- **Work model**: Most roles are on-site in Hobart or Sydney, but the company has employees in 35 countries (some remote/distributed). Relocation support is offered for candidates moving to Australia.
- **Perks**: Relocation assistance (flights, lump-sum allowance, short-term accommodation), private health insurance for employee and family.
- **Engineering environment**: Work on products used by millions, with a focus on Swift, Metal, and custom GPU technologies. Small teams, close collaboration with technical leadership.
- **Recruitment process**: Three conversational rounds (Talent Acquisition, Team Lead, Executive). No coding tests mentioned; emphasis on culture fit and motivation.

## Sources
1. [procreate.com/who-we-are](https://procreate.com/who-we-are)
2. [jobs.lever.co/procreate](https://jobs.lever.co/procreate)
3. [procreate.careers](https://procreate.careers/)
4. [linkedin.com/company/procreate-art](https://linkedin.com/company/procreate-art)

## Other roles at Procreate

- [Finance Manager](https://feeny.ai/job/finance-manager-procreate-hobart-nw5wy3jwrnqw) — Hobart
- [Engineering Manager - iOS](https://feeny.ai/job/engineering-manager-ios-procreate-sydney-ba004va7hgar) — Sydney, Australia
- [Senior Software Engineer - Swift](https://feeny.ai/job/senior-software-engineer-swift-procreate-hobart-j4vfefgmdhr9) — Hobart
- [Engineering Manager - iOS](https://feeny.ai/job/engineering-manager-ios-procreate-hobart-af7wq7gy1t84) — Hobart
- [Expression of interest](https://feeny.ai/job/expression-of-interest-procreate-hobart-p7a3a8hx7xsf) — Hobart
- [Product Designer](https://feeny.ai/job/product-designer-procreate-hobart-eagave8e1w1b) — Hobart
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- [Senior Software Engineer - Systems](https://feeny.ai/job/senior-software-engineer-systems-procreate-hobart-r1d7yb6re03h) — Hobart
- [Senior Software Engineer - Rendering](https://feeny.ai/job/senior-software-engineer-rendering-procreate-hobart-n96ha325etqd) — Hobart
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