--- title: 'Customer Support Specialist at Qwoted' canonical: 'https://feeny.ai/job/customer-support-specialist-qwoted-new-york-de48e1xsn1xx' type: 'job' last_seen: '2026-09-10' --- # Customer Support Specialist at Qwoted - **Company:** Qwoted - **Location:** New York, NY - **Compensation:** $50k–$60k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-01 - **Last confirmed live:** 2026-09-10 - **Apply:** https://jobs.lever.co/qwoted/8de916fa-5510-4136-afc0-482d2d729347 ## Job description ## About Qwoted Qwoted is on a mission to help the world tell better, richer, more meaningful stories. We connect journalists, editors, and producers with the experts, brands, and small businesses they need as sources, using smart technology to make better matches happen faster. We believe in free media as essential to democracy, in authenticity between the people we connect, and in going above and beyond for our community. ## About the Role We're looking for a Customer Support Specialist to join our User Success team. You'll be the friendly, knowledgeable voice that helps our community, both journalists posting source requests and experts/PR representatives responding to them, get the most out of Qwoted. Working primarily in Intercom, you'll manage live chat conversations and support emails, troubleshoot platform issues, verify accounts, and guide users through every step of the Qwoted experience. This role is a great fit for someone who loves solving problems, communicates clearly and warmly, and can keep pace in a fast moving, high volume environment. ## What You'll Do - Respond to customer inquiries via Intercom live chat and email, providing fast, accurate, and friendly support - Help reporters and media creators navigate the platform and successfully post source requests - Guide experts and PR professionals through account setup, verification, and general platform use - Troubleshoot technical issues and know when to escalate to the right internal team - Verify user accounts and maintain platform trust and safety standards - Identify patterns in support conversations and flag recurring issues or opportunities for improvement - Maintain a helpful, professional tone across all customer touchpoints, even in tricky situations - Assist with side projects such as auditing user reports to help maintain platform integrity Required Skills and Experience - 1 to 3 years of experience in a customer support, customer success, or client facing role - Experience using a help desk or support platform (Intercom experience strongly preferred) - Excellent written communication skills, with the ability to adjust tone for different audiences - Strong problem solving skills and sound judgment when handling ambiguous situations - Comfortable working in a fast paced environment and managing a high volume of conversations - Tech savvy fast learner with a track record of quickly picking up new software tools, workflows, and platform features, ideally gained in a tech or SaaS environment - Reliable, detail oriented, and able to work independently in a remote setting ## Preferred Soft Skills - A calm, patient, and empathetic approach to customer interactions - Curiosity and a genuine interest in understanding the "why" behind user pain points - Comfortable giving and receiving feedback in a collaborative team environment - Strong sense of ownership and follow through - Adaptability when priorities shift or new processes are introduced - A collaborative, upbeat attitude that contributes positively to team culture ## Nice to Have - Familiarity with the media or PR industry - Experience with tools like Slack, ClickUp,  or Stripe ## Why Qwoted At Qwoted, you'll be part of a small, mission driven team working to make storytelling more accessible and media more trustworthy. We value authenticity, community, and innovation that actually supports the people we serve. This is a fully remote role, so you can do great work from wherever you call home. ## About Qwoted ## Company Overview - **One-liner**: Qwoted is a network that connects journalists with credible expert sources and gives PR professionals and industry experts direct access to relevant media opportunities. - **Entity Type**: Private (Seed stage, $3M total funding) - **Headquarters**: New York, New York, United States - **Founded**: 2019 - **Founders**: Matthew Kneller (Co-Founder) ## Core Business - **Primary industry**: Public Relations and Communications Services - **Target customers**: B2B – journalists, editors, podcasters, PR agencies, marketing teams, subject matter experts, and small businesses. - **Mission**: “Support better storytelling by making it easier to find relevant sources, share real expertise, and build lasting relationships between the people working on tomorrow’s news.” [qwoted.com](https://www.qwoted.com/) ## Products & Services - **Qwoted Platform**: A SaaS network that matches journalists and content creators with credible sources across every industry. Serves multiple user types: journalists, newsrooms, podcasters, experts, PR & marketing professionals, and small businesses. [qwoted.com](https://www.qwoted.com/) ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Annual Revenue $1.5M (most recent data); Total Funding $3M (Seed round led by Third Prime in June 2021) [linkedin.com](https://linkedin.com/company/qwoted) - **Notable Investors**: Third Prime Capital, Red Lab, Gaingels, Vested Ventures, Caleb Silver [cbinsights.com](https://www.cbinsights.com/company/qwoted) - **Growth Signals**: Headcount grew 22% YoY to 34 employees; LinkedIn followers increased 74.6% yearly to 17,743; distributed workforce across 10 countries. [linkedin.com](https://linkedin.com/company/qwoted) ## Competitive Advantages - **Network effects**: As more journalists and experts join, the platform becomes increasingly valuable for both sides. - **Focus on journalism integrity and source diversity**, differentiating from traditional PR pitching. - **AI-powered matching** to speed up source discovery and improve relevance. [linkedin.com](https://linkedin.com/company/qwoted) ## Strategic Focus - Expanding in the UK market (hiring a UK Media Outreach Specialist) [jobera.com](https://jobera.com/employer/qwoted/) - Broadening the diversity of experts available to journalists [jobera.com](https://jobera.com/employer/qwoted/) - Improving platform adoption and user success through dedicated support roles ## Why Work Here - **Mission-driven culture** centered on supporting journalism and better storytelling. [qwoted.com/careers](https://www.qwoted.com/careers/) - **Collaborative, supportive team** with clear expectations and meaningful work where everyone contributes to something larger. [qwoted.com/careers](https://www.qwoted.com/careers/) - **Hybrid work environment** (90% hybrid per job listings); offices in New York and remote across countries including UK, Nigeria, Philippines, Canada, and more. [jobera.com](https://jobera.com/employer/qwoted/) - **Competitive benefits package** to support well-being at work and life outside of it. [qwoted.com/careers](https://www.qwoted.com/careers/) - **Small team (34 people)** offering high impact and growth opportunities. ## Sources 1. [qwoted.com/careers](https://www.qwoted.com/careers/) 2. [qwoted.com](https://www.qwoted.com/) 3. [linkedin.com/company/qwoted](https://linkedin.com/company/qwoted) 4. [jobera.com/employer/qwoted](https://jobera.com/employer/qwoted/) 5. [cbinsights.com/company/qwoted](https://www.cbinsights.com/company/qwoted) ## Other roles at Qwoted - [Enterprise Account Manager](https://feeny.ai/job/enterprise-account-manager-qwoted-new-york-xjqp2bcy8dm7) — New York, NY - [Social Media Data Visualization Specialist](https://feeny.ai/job/social-media-data-visualization-specialist-qwoted-new-york-vzjfapvemt1k) — New York, NY - [UK Media Outreach Specialist](https://feeny.ai/job/uk-media-outreach-specialist-qwoted-london-r911gpkmp2pv) — London, United Kingdom - [Head of Newsroom Adoption](https://feeny.ai/job/head-of-newsroom-adoption-qwoted-new-york-3tqhy5yzaet6) — New York, NY - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-healthjoy-ukraine-7ydad4x4wy0y) — Ukraine - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-pearly-atlanta-m0ypq25m7h9w) — Atlanta, GA - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-decoda-health-toronto-4hkpv76rc1cs) — Toronto, Canada - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-juniper-square-americas-usa-or-h3gtxby9ar1f) — Americas Usa OR, Canada - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-aiwyn-united-states-jk77pd1asvk1) — United States - [Customer Support Specialist](https://feeny.ai/job/customer-support-specialist-radar-new-york-aqxyqbcwbwpy) — New York, NY