--- title: 'Customer Support Specialist at RADAR' canonical: 'https://feeny.ai/job/customer-support-specialist-radar-new-york-aqxyqbcwbwpy' type: 'job' last_seen: '2026-09-11' --- # Customer Support Specialist at RADAR - **Company:** RADAR - **Location:** New York, NY - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-11 - **Apply:** https://job-boards.greenhouse.io/radar/jobs/8163267 ## Job description ## ABOUT US E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that. RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond. Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology. ## OUR VALUES - Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters. - Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together. - High Impact: You’ll make meaningful contributions from day one and help shape the future of our product and company. - Clear Communication: We value honesty, humility, and respectful dialogue—everyone’s voice matters. - Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. - Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints. - Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs. ## ABOUT THE JOB We are seeking two dedicated Customer Support Specialists with a strong background in Helpdesk and Customer Support to join our dynamic team. The ideal candidate will combine solid technical expertise with excellent communication skills to effectively engage both technical and non-technical stakeholders. In this role, you will partner closely with Engineering, Customer Experience, and other cross-functional teams to identify root causes of issues affecting store deployments and overall customer experience. You’ll thrive in a collaborative environment, drive projects to resolution, and champion process improvements that enhance RADAR’s operational efficiency and customer satisfaction. Responsibilities: - Serve as a primary point of contact for store-related technical support, assisting both external customers and internal stakeholders. - Partner with IT, Engineering, and other cross-functional teams to troubleshoot, diagnose, and resolve issues impacting customer store deployments. - Develop and maintain SQL queries and automation scripts to streamline processes, improve team productivity, and SLA adherence - Manage and track support requests using service desk management tools, ensuring timely resolution and accurate documentation. - Drive root cause analysis and ensure effective issue escalation and follow-up. - Maintain strong communication with customers, providing clear explanations of technical issues in accessible, non-technical terms. - Contribute to a culture of continuous improvement within Customer Operations and Store Support processes. ## ABOUT YOU Required: - You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles. - You have proven ability to explain technical concepts to non-technical audiences clearly and effectively. - You are proficient SQL knowledge with the ability to analyze data and develop scripts that automate processes and drive team productivity. - You have strong problem-solving, analytical, and organizational skills with a high attention to detail. - You have experience using service desk management software to monitor KPIs and track customer issues. - You have familiarity with ITIL frameworks, focusing on IT Service Management (ITSM) best practices. - You have demonstrated ability to evaluate, escalate, and drive issues to timely resolution. - You have the ability to manage multiple priorities in a fast-paced environment while maintaining composure under pressure. - You have excellent written and verbal communication skills. - You have the ability to work independently and collaboratively across teams. - You have Intermediate knowledge of: Linux, Networking, Terminal. CMD, SSH and Telnet - You have strong customer-centric mindset and ability to foster positive relationships with partners and hardware teams. - You have flexibility to work additional hours as required to provide issue resolution. - You have the ability to participate in an on-call rotation schedule Preferred: - You have previous experience supporting retail customers or store environments. - You have experience with automation frameworks or scripting languages (e.g., Bash, Python, PowerShell). - You have a background in incident response or root cause analysis frameworks. - You have experience using API’s (REST & GraphQL) - You have experience in managing multiple projects from start to finish and meeting deliverables. At RADAR, your base pay is one part of your total compensation package. This role is a non-exempt position at $35-$55 an hour (dependent on leveling) with eligibility for overtime. Individual pay is determined by work location and additional factors,  including job-related skills, experience and relevant education or training.You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan,  flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting. Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness. ## About RADAR ## Company Overview - **One-liner**: Radar is the all-in-one location platform that helps teams fight fraud, optimize operations, and engage customers at scale using accurate, real-time geolocation data. - **Entity Type**: Private (raised $85.5M in funding) - **Headquarters**: New York, NY (Flatiron district) - **Founded**: 2016 - **Founders**: Nick Patrick (CEO) and Coby Berman (COO) ## Core Business - **Primary industry**: Location infrastructure and intelligence (geolocation APIs, geofencing, fraud detection, maps) - **Target customers**: B2B – high-growth startups to Fortune 500 enterprises (e.g., DICK'S Sporting Goods, T-Mobile, Inspire Brands, bet365) - **Mission/purpose**: Connect the digital and physical worlds with location infrastructure for every product and service. ## Products & Services - **Geofencing & Location Tracking**: Hyper-accurate geofencing and real-time location tracking built for enterprise demands. Collects location data via GPS, Wi-Fi, IP, and more. - **Maps API**: Customizable maps, geocoding, search, and routing APIs at a fraction of the cost of legacy providers. - **Fraud Protection**: Verify user location, stop fraud, and stay compliant across global operations. - **Optimization (Operations)**: Track pickups, deliveries, and field operations with complete real-time visibility. - **Engagement**: Deliver location-triggered messages and experiences to users at the right moment. - **SDKs & Developer Tools**: Modern SDKs and APIs for fast integration (iOS, Android, Web) with a few lines of code. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: $85.5M total funding raised; 1 billion API calls per day; 300M+ installed devices; 1,000+ installed apps; thousands of customers - **Notable Investors/Partners**: Accel, Insight Partners - **Growth Signals**: Named to Crain’s top 10 best places to work in NYC 2025; actively hiring across engineering, product, customer experience, and operations; expanding from retail into fraud, logistics, and AI-driven use cases. ## Competitive Advantages - **Proprietary infrastructure** that delivers more accurate, real-time location data than legacy solutions or building in-house. - **Cost-effective all-in-one platform** (geofencing, maps, fraud, engagement) – economies of scale make it cheaper than alternatives. - **Developer-friendly** – modern SDKs/APIs, fast integration, and enterprise-grade support. - **Enterprise scale** – handles 1B+ API calls/day and runs on hundreds of millions of devices globally. ## Strategic Focus - Capitalizing on the AI-first world where accurate, real-time geolocation is critical for fraud detection, personalization, and automation. - Moving beyond retail into broader industries (logistics, gaming, financial services, etc.). - Continuing to invest in fraud and optimization solutions while maintaining developer experience and cost leadership. ## Why Work Here - **Culture**: High-performance, apolitical, mission-focused. Described as "not an easy place to work" but "the most rewarding job of your career." Values include raising the bar, walking a mile (customer understanding), pushing the pace, and playing offense. - **Work model**: Mostly in-person from NYC office (4-5 days per week). Remote roles available for some positions (e.g., field deployment, accounting). - **Perks**: Competitive salary, meaningful stock options, 401(k) with 4% match, 100% health/dental/vision coverage for employees, 12 weeks paid parental leave, unlimited PTO, catered lunches, monthly team events, commuter and fitness benefits. - **Engineering culture**: Emphasis on shipping fast, solving hard problems, and high standards. Many engineering roles open (ML, mobile, platform, systems). ## Sources 1. [radar.com](https://radar.com/) – Product overview, platform details 2. [radar.com/careers](https://radar.com/careers) – Careers page, values, benefits, office culture 3. [radar.com/about](https://radar.com/about) – Company history, founders, funding, metrics 4. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/radar) – Open job listings and role descriptions 5. [builtinnyc.com](https://www.builtinnyc.com/company/radar/) – Company summary, employee count, office policy, awards ## Other roles at RADAR - [Lead, Field Maintenance Support](https://feeny.ai/job/lead-field-maintenance-support-radar-new-york-t6ptn457ty7x) — New York, NY - [Senior Systems Engineer](https://feeny.ai/job/senior-systems-engineer-radar-san-diego-s208pxwhtfa6) — San Diego, CA / Sunnyvale, CA / Seattle, WA / OR New York, NY - [Director, Business Development](https://feeny.ai/job/director-business-development-radar-new-york-phrsa2d95kr5) — New York, NY - [Human Resources Business Partner](https://feeny.ai/job/human-resources-business-partner-radar-new-york-kqfskaw3929f) — New York, NY - [Software Engineering Manager, General Platform](https://feeny.ai/job/software-engineering-manager-general-platform-radar-sunnyvale-bzpzh651q766) — Sunnyvale, CA - [Manager, Strategic Operations](https://feeny.ai/job/manager-strategic-operations-radar-new-york-ptzka9axj2tv) — New York, NY - [Senior Manager, Brand Marketing](https://feeny.ai/job/senior-manager-brand-marketing-radar-new-york-dhva8x34rqtw) — New York, NY - [IT Manager](https://feeny.ai/job/it-manager-radar-san-diego-y8x31m5kvmvm) — San Diego, CA - [Staff Software Technical Program Manager, Platform](https://feeny.ai/job/staff-software-technical-program-manager-platform-radar-seattle-wa-or-sunnyvale-6dtw1hernvwh) — Seattle WA OR Sunnyvale, CA - [Accounting Manager](https://feeny.ai/job/accounting-manager-radar-remote-mypmnpw5fbfj)