---
title: 'Customer Support Specialist - Singapore at Plaud'
canonical: 'https://feeny.ai/job/customer-support-specialist-singapore-plaud-singapore-scmqkxhedhk7'
type: 'job'
last_seen: '2026-11-04'
---

# Customer Support Specialist - Singapore at Plaud

- **Company:** [Plaud](https://feeny.ai/companies/plaud)
- **Location:** Singapore
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.ashbyhq.com/plaud/40fda566-bd18-48cd-8e13-924bf8baf871

## Job description

About Plaud Inc. Plaud is building the real-world AI interface for professionals to amplify intelligence, elevate productivity and performance, loved by over 3,000,000 users across 170+ countries and regions since 2023. With a mission to amplify human intelligence, Plaud captures, structures, and compounds the intelligence generated in conversations — so humans can think better, decide faster, and execute with clarity. Plaud Inc. is a Delaware-incorporated, San Francisco-based company. With GDPR, SOC 2 Type II, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection. To learn more about Plaud, please visit [www.plaud.ai](http://www.plaud.ai) and follow along on [Instagram](https://www.instagram.com/plaud_official/), [X](https://twitter.com/PLAUDAI), [Facebook](https://www.facebook.com/plaudai), [LinkedIn](https://www.linkedin.com/company/plaudai/), and [YouTube](https://www.youtube.com/@PLAUDAI).

## Why You Should Join Us

Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

- Plaud is a bootstrapped, skyrocketing, profitable company with a $300M revenue run rate achieved in just three years.
- Define the next-gen paradigm for human-AI interaction.
- Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.
- Work with passionate teammates who value innovation, collaboration, and customer success.
- Grow your career in a culture that champions continuous learning and fast career development.
- Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

## What you will do

- Handle complex escalated customer cases (T2) end-to-end — from initial triage through to full resolution — within First Reply and Full Resolution SLA targets, using sound judgment on cases that T1 tooling and AI-assisted handling could not resolve.
- Own at least one T2 operational domain (e.g. refunds, logistics, device lock/unbinding, or fraud): maintain its SOP, monitor for anomalies, and surface patterns or systemic issues to the team and relevant internal stakeholders.
- Collaborate cross-functionally with logistics, finance, and product teams to resolve cases that require internal escalation or policy decisions, ensuring the customer receives a clear, accurate, and timely outcome.
- Pursue SOTA in T2 support quality: Benchmark Plaud's resolution quality and response practices against industry-leading support operations (e.g. Apple support); identify gaps in current SOPs and propose improvements that reduce repeat escalations or handling time.
- Use AI-assisted tools (suggested replies, auto-classification, macro libraries) to the fullest to maintain throughput at target productivity, while applying human judgment where AI output is insufficient for the complexity of the case.

## Skills, qualifications and experience we look for

- 1 - 3 years of customer service experience with demonstrated ability to handle complex or escalated cases independently, not just high-volume T1 ticket-closing.
- C1-or-above written English: able to draft clear, professional, and empathetic responses to customers in high-stakes situations (disputes, refund denials, account issues) without supervisory review of language.
- Proven ability to own a process or domain end-to-end — not just execute tasks — including maintaining documentation and flagging anomalies without being prompted.
- Comfortable operating at sustained high throughput (50+ tickets per working day) without a drop in resolution quality or customer communication standard.
- Strong cross-functional communication: able to coordinate with internal teams (logistics, finance, product) to drive case closure, not just relay information.

## Preferred Qualitifications

- Experience with Zendesk or a comparable ticketing platform (trainable to working fluency in approximately two weeks if not already held).
- Prior exposure to a T2 or escalation-tier support function, or to a domain with high-stakes customer outcomes (refunds, fraud, account recovery, device/hardware issues).
- Experience in a consumer hardware or subscription Saas support environment where resolving cases requires product knowledge depth (e.g. account/subscription management,refund and return management)-not just policy lookup.

## What we offer

- Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
- High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
- Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Gemini, Claude Code, and other frontier AI systems to maximize engineering and execution efficiency.
- Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
- Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
- Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.

Disclaimer: Plaud is and will continue to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.

## About Plaud

## Company Overview
- **One-liner**: Plaud builds an AI-powered hardware and software note-taking platform that automatically records, transcribes, and summarizes conversations to help professionals stay present and productive.
- **Entity Type**: Private (funding stage not publicly disclosed)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2023
- **Founders**: Not publicly listed on the website or in standard search results

## Core Business
- Primary industry/industries: AI-powered productivity software and consumer hardware
- Target customers: B2C (professionals, knowledge workers, medical practitioners) and B2B (teams and enterprises)
- Mission or purpose statement: "Amplify human intelligence" – building the next-generation intelligence infrastructure to capture, extract, and utilize what you say, hear, see, and think.

## Products & Services
- **Plaud Note (Hardware)**: An AI note-taking device that records conversations and uses AI to generate transcripts, summaries, action items, and key points. Award-winning hardware design.
- **Plaud App (Software)**: Companion app for transcription (112 languages), AI-powered summaries ("Plaud Intelligence"), search ("Ask Plaud"), and export/sharing/integration. Available on mobile and web.
- **Plaud Cloud**: Encrypted private cloud sync for cross-device access, with user-controlled data storage (on-device or cloud).
- **Subscription Plans**: Free tier (1,200 mins/mo transcription), Pro Plan ($99.99/year), Unlimited Plan ($239.99/year – unlimited transcription).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Over 2,000,000 users worldwide since 2023 (as of mid-2026); used in over 170 countries
- **Notable Investors/Partners**: Not publicly listed. Featured in major media outlets (unspecified on site).
- **Growth Signals**: Rapid user growth to 2M+ in ~3 years; expansion from a single product to a suite with multiple subscription tiers; global office presence (San Francisco, Singapore, Tokyo, Shenzhen, Seattle, Beijing); compliance with ISO27001, ISO27701, GDPR, SOC 2, HIPAA, and EN 18031 – signaling enterprise readiness and expansion.

## Competitive Advantages
- **Hardware-Software Integration**: A dedicated hardware device for note-taking (unlike pure software competitors like Otter.ai or Fireflies.ai), enabling frictionless, ambient capture.
- **Privacy-First Architecture**: Data is never sold or used to train AI models; encryption in transit and at rest; user controls what syncs; multiple global security certifications (SOC 2, HIPAA, GDPR, ISO).
- **Multilingual & Multimodal**: Transcribes in 112 languages and supports multimodal input (voice, potentially more).
- **Strong Mission & Brand**: Positioned as "World's No.1 AI Note-taking Brand" with a clear philosophy around "Conversation as Intelligence."

## Strategic Focus
- **Scaling the user base**: Targeting 50 million professionals by 2030.
- **Enterprise & Healthcare Expansion**: HIPAA compliance and healthcare-specific messaging ("complete charts instantly") indicate a push into medical and enterprise verticals.
- **Global Office Build-out**: Establishing engineering, product, and go-to-market teams across US, Asia, and Europe.
- **Product Depth**: Moving beyond transcription to become an "intelligence infrastructure" that captures, extracts, and utilizes all forms of human communication.

## Why Work Here
- **Mission-Driven**: The company's philosophy ("Amplify Human Intelligence") is central to its culture, and employees are likely working on a product that directly impacts how millions of professionals work.
- **Growth Stage**: Rapidly scaling from 2M to a target of 50M users, offering significant career growth opportunities.
- **Global & Remote-Friendly**: Offices in San Francisco, Singapore, Tokyo, Shenzhen, Seattle, and Beijing – suggests a distributed, cross-cultural work environment.
- **Cutting-Edge Tech**: Working on the frontier of AI (LLMs, speech recognition, hardware-software integration) with a "Pursue SOTA" (State of the Art) value.
- **Values-Driven Culture**: Listed values include "Human First," "Act from first principles," "Dare to change," "Use AI to its fullest," and "Let others thrive."
- **Perks**: One-year warranty on hardware, lifetime customer support, and a focus on data security (ISO/SOC/HIPAA compliance) indicates a mature engineering and operations culture.

## Sources
1. [Plaud.ai - Homepage](https://www.plaud.ai/)
2. [Plaud.ai - About Us](https://www.plaud.ai/pages/about-us)
3. [Plaud.ai - Our Story](https://www.plaud.ai/pages/our-story)
4. [Plaud - Careers Page](https://jobs.ashbyhq.com/Plaud)

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