---
title: 'Customer Support Specialist at SKELAR'
canonical: 'https://feeny.ai/job/customer-support-specialist-skelar-global-jkjgkan5dwp9'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Support Specialist at SKELAR

- **Company:** [SKELAR](https://feeny.ai/companies/skelar)
- **Location:** Global
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-02
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/SKELAR/f60519ab-8281-4a87-af7e-d49e56a91b07

## Job description

What’s worth knowing about SKELAR? SKELAR is a venture builder — a company that builds companies. Together with founders, we create and grow global consumer businesses across EdTech, Mental Health, Petcare, FashionTech, and other industries. Our teams build tech products that receive recognition from Product Hunt and The Webby Awards, earn thousands of positive reviews on Trustpilot, and reach millions of users worldwide. Today, products developed by SKELAR businesses are used by 10+ million people globally. We believe that strong teams are the foundation of successful businesses. That’s why our people are our greatest value, and we create an environment where talented specialists can take on ambitious challenges, grow professionally, and make a real impact. We have an exciting opportunity to join one of our partner companies in the Wellbeing industry. The business is building a global system of digital products designed to help people improve their relationship with themselves and enhance their everyday well-being. Its products combine innovative technology, AI-powered solutions, and personalized experiences to support millions of users on their life journey. As the business continues to scale globally, we are looking for a Customer Support Specialist. As a Customer Support Specialist, you will:

- Help resolve our users’ requests;
- Communicate with users in writing (via tickets) and verbally (via calls);
- Interact with English-speaking users from all over the world;
- Contribute to product improvement by escalating issues to the relevant teams.

What’s important to us:

- Previous Customer Support experience (6+ months);
- Upper Intermediate / Advanced English (B2+), both spoken and written;
- Readiness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM;
- Ability to automate and streamline processes;
- Stress resilience;
- Proactivity and a drive for growth;
- Strong communication skills, including the ability to handle user objections;
- Empathy and a customer-oriented mindset;
- Interest in emotional and behavioral well-being;
- Readiness for long-term cooperation.

What we offer:

- Remote work: you can work from anywhere in Ukraine or abroad;
- 18 days of paid vacation per year;
- Unlimited sick leave with a doctor’s note;
- Medical insurance;
- Flexible shift-based schedule;
- Guaranteed 1-hour break during every shift;
- Bonuses for achieving goals and KPIs.

Ready to Take on the Challenge? At SKELAR, we believe that ambitious goals require curiosity, ownership, and a willingness to challenge the status quo. We create an environment where people can take responsibility, make meaningful decisions, and see the direct impact of their work. If you are excited about strategic challenges, enjoy working with business leaders, and want to help build a global business in the Wellbeing industry, we'd love to meet you.

## About SKELAR

## Company Overview
- **One-liner**: SKELAR is a venture builder that launches and scales global consumer technology companies by providing capital, an operating platform, and a network of experienced operators.
- **Entity Type**: Private (Venture Builder / Startup Studio)
- **Headquarters**: Kyiv, Ukraine (also offices in Lviv, Ukraine and Warsaw, Poland)
- **Founded**: 2014
- **Founders**: Max Shtepa (Co‑founder & CEO) – additional co‑founders not publicly listed.

## Core Business
- **Primary industry**: Venture building / startup studio; focus on consumer tech, high tech, data, and analytics.
- **Target customers**: B2C – end users of portfolio products (well‑being, education, fashion, entertainment, etc.); also B2B indirectly through platform services to portfolio companies.
- **Mission / Purpose**: “Build the next global consumer leader with us.” – backing ambitious consumer tech teams to scale into global category leaders.

## Products & Services
SKELAR builds and operates a portfolio of consumer‑facing digital products. Major offerings include:

- **Liven** – Well‑being app & self‑discovery companion.
- **PawChamp** – Modern personalized dog training.
- **Brighterly** – Math & reading platform for kids and teens.
- **Dressly** – AI fashion stylist & smart shopping assistant.
- **AlphaNovel** – Read novels online.
- **StorybyWriter** – Bring your stories to life.
- **Spirio** – Spiritual wellbeing through eastern wisdom.
- **Relatio** – Paired relationship app.
- **RiseGuide** – Top expert insights.
- **Leaply** – Healthy life on auto‑pilot.
- **DramaShorts** – Watch movies online.
- **MaxBeauty** – Personalized beauty care programs.
- **HabitONE** – Functional coffee with nootropics.
- **SKELAR Platform** – Operating team (finance, legal, hiring, facilities) that supports all portfolio companies.
- **SKELAR AI Lab** – Dedicated unit for AI‑powered product development and research.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding raised – not disclosed (SKELAR provides capital to its own ventures rather than raising external rounds). Headcount: **890 employees** (+56.2% YoY) as of mid‑2026.
- **Notable Investors / Partners**: Works with the Ministry of Digital Transformation of Ukraine, Ministry of Veterans Affairs, Ukrainian Veterans Foundation, Veteran Hub, Superhumans. Also runs the Veteran Venture Program.
- **Growth Signals**:
  - Portfolio products used by **10M+ people** globally.
  - Active job postings: **306** (+378.1% YoY).
  - Operates in **24 countries** (Poland, Portugal, Spain, Czechia, Turkey, Germany, UK, South Africa, etc.).
  - Annual growth of 50‑60% in key indicators.

## Competitive Advantages
- **Integrated venture‑builder model**: SKELAR provides capital from day one, a full‑stack operating platform (legal, finance, hiring, facilities), and a network of experienced operators – reducing friction for founders.
- **Data‑driven decision‑making**: Core value “In data we trust” – bold bets grounded in analysis.
- **Speed as a moat**: “Act fast & furious” – turning ideas into execution quickly.
- **Talent density**: Strong recruiting pipeline (top sources include Genesis Tech, Howly, Brighterly, EPAM) and an internal education engine (SKELAR Intensives & Bootcamps).
- **Community & network**: Portfolio companies get direct access to operators who have solved similar challenges.

## Strategic Focus
- **Global expansion**: Building consumer tech leaders for the US, South America, Europe, and Asia.
- **AI‑first products**: SKELAR AI Lab and AI‑powered offerings (Dressly, AI Motion Bootcamp, AI‑powered job search).
- **Talent development**: Running bootcamps (Analytics Saturday, AI Motion Bootcamp) and educational initiatives to grow the tech talent pool in Ukraine.
- **Social impact**: Veteran Venture Program, UAH 38M+ invested in education and charity, partnerships with government ministries.

## Why Work Here
- **Culture**: Values include “Be a builder” (ownership), “Stop at never” (resilience), “Assemble talents” (relentless recruiting), and “Grab opportunities” (speed). Emphasis on data, autonomy, and high ambition.
- **Work model**: Hybrid, remote, and in‑office options available depending on role and location (Kyiv, Lviv, Warsaw). Many roles listed as “Hybrid” or “In‑Office or Remote”.
- **Growth trajectory**: Rapid headcount growth (+56% YoY), 306 open positions, and a track record of 50‑60% annual growth.
- **Engineering & product culture**: Technical roles make up 17% of workforce; strong focus on product, analytics, and marketing. Opportunities to work across multiple products and geographies.
- **Perks**: Platform support (legal, finance, hiring) means less administrative burden; access to a network of top operators; participation in bootcamps and internal learning events.

## Sources
1. [skelar.tech](https://skelar.tech/)
2. [linkedin.com/company/skelartech](https://uk.linkedin.com/company/skelartech)
3. [builtin.com/company/skelar](https://builtin.com/company/skelar)
4. [theorg.com/org/skelar](https://theorg.com/org/skelar)
5. [jobs.ashbyhq.com/SKELAR](https://jobs.ashbyhq.com/SKELAR)

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