---
title: 'Customer Support Specialist — Spanish-Speaking Markets (AI x Greentech) (m/f/d) at Reonic'
canonical: 'https://feeny.ai/job/customer-support-specialist-spanish-speaking-markets-ai-x-greentech-m-f-d-yvktd61hsgk1'
type: 'job'
last_seen: '2026-11-08'
---

# Customer Support Specialist — Spanish-Speaking Markets (AI x Greentech) (m/f/d) at Reonic

- **Company:** Reonic
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/reonic/17c40fe9-3562-4119-8c6a-40f5fbaff14d

## Job description

Customer Support Specialist — Spanish-Speaking Markets (Greentech) (m/f/d)

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

Please note that for this role, C2 Spanish proficiency is required. This is a full-time position and you need to be based in São Paulo.

## What You Will Do

- Be the first line of contact for our B2B clients across Latin America, responding quickly and clearly via chat and e-mail
- Own Tier 1 support — handle day-to-day questions like platform access, password resets, onboarding steps and basic how-to guidance
- Keep response times low and resolution times even lower — speed and clarity are your main KPIs
- Identify when a question is beyond Tier 1 scope and escalate seamlessly to the CSM team, with full context documented
- Log recurring issues and customer feedback and share them with the team to help improve our product and processes
- Contribute to building a knowledge base of common questions and answers to help us scale support efficiently

What Makes You a Great Fit

- Fluent Spanish (native or C2 level) — this is mandatory
- English proficiency is a strong plus
- Previous experience in customer support, helpdesk or a similar high-volume, customer-facing role
- Outstanding written communication skills — fast, clear, warm and professional
- Strong sense of urgency: you understand that a quick first response changes how customers feel about us
- No technical background required, but curiosity about software and willingness to learn the basics of our platform matters
- Comfortable in a fast-moving startup environment where things change quickly and ownership is valued

Why Join Us?

- Be part of one of the fastest growing VC-backed startups in Germany, with 3000+ satisfied B2B customers
- Work closely with an experienced CSM team and grow your understanding of the full customer success journey
- Enjoy opportunities for personal and professional growth in a company that is scaling fast across LATAM
- Perks include gym membership (Wellhub or TotalPass), daily Uber credit for in-office days, regular team events, MacBook or Windows notebook, English Classes and more
- Receive competitive pay

Even if you do not meet every requirement, we encourage you to apply! Imposter syndrome should not hold you back, we value communication skills and a can-do attitude above all.

## About Reonic

At Reonic, we are on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we are growing fast — and we need YOU to help us deliver a fast, reliable support experience to our customers across Latin America.

## About Reonic

## Company Overview
- **One-liner**: Reonic is an AI-native, all-in-one software platform that empowers renewable energy installers to sell, design, and manage solar, storage, heat pump, and EV charging projects from first lead to completed installation.
- **Entity Type**: Private (Series A)
- **Headquarters**: Augsburg, Germany
- **Founded**: 2023
- **Founders**: Tristan, Manuel, and Udo

## Core Business
- **Primary industry/industries**: Clean Energy Technology / Climate Tech / Solar & Renewable Energy Software
- **Target customers**: B2B; specifically small-to-medium sized solar and renewable energy installation companies (installers) across Europe and Latin America.
- **Mission or purpose statement**: Empowering installers globally and building a generational company by providing the platform that powers the energy transition.

## Products & Services
Reonic replaces multiple separate tools (CRM, design, proposals, project management, invoicing) with one integrated system.
- **Core Software (AI-Native Platform)**: An integrated suite including:
    - **Leads & CRM**: Capture demand from forms, partners, calls, emails, and field notes.
    - **System Design**: Automated module layouts, shading simulation, and technical checks for solar, storage, wallbox, and heat pump projects.
    - **Offers & Signatures**: Turn a design into a branded offer with pricing, savings, variants, and a digital acceptance flow.
    - **Project Workflow**: Track project status (sold, ready, blocked, scheduled, installed, handed over) without spreading updates across tools.
    - **Field Documentation**: Mobile app for installers with checklists, photos, tasks, and handover context on phone and tablet.
    - **Services & Automation**: AI agents handle repetitive tasks; offload planning support, drone models, registrations, funding workflows, and API connections.
    - **API**: Open API for custom integrations.
- **Services**: Handling of paperwork, grid registration, financing, and subsidies so installers can focus on selling and installing.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of $18.5M ($3M Seed + $15.5M Series A).
- **Notable Investors/Partners**: Northzone, Point Nine, Puzzle Ventures.
- **Growth Signals**:
    - Grew 7x in 2024.
    - Expanded from 80 employees to over 100 team members.
    - Serves over 3,000 customers across 13 markets in Europe and LATAM.
    - Opened new offices in Berlin, London, and São Paulo in 2025.
    - Expanded into France, Italy, the UK, and Latin American markets.

## Competitive Advantages
- **All-in-One Platform**: Replaces 10 separate tools (CRM, design, proposals, project management, invoicing) with a single integrated system, drastically reducing complexity for installers.
- **AI-Native Architecture**: AI is not an add-on but is woven into every workflow (automated designs, instant pricing, document generation), enabling proposals in minutes instead of hours.
- **Speed at Scale**: Obsessive focus on removing unnecessary clicks, allowing installation companies to serve more customers with the same team.
- **First-Mover & Market Leadership**: Claims to be the largest software and services platform for renewable installers in Europe, with a rapidly expanding global footprint.

## Strategic Focus
- **Market Expansion**: Aggressively expanding beyond the DACH region (Germany, Austria, Switzerland) into new European markets (France, Italy, UK) and establishing a strong presence in LATAM (Brazil).
- **Product Expansion**: Continuing to build out the platform to cover photovoltaics, storage, heat pumps, and e-mobility, ensuring everything works together for the all-electric world.
- **Talent Acquisition**: Focused on hiring "A-Players" and "the best and most ambitious people" to fuel rapid growth and maintain a high-performance culture.

## Why Work Here
- **Culture Highlights**: Described as a fast-paced, high-ownership, and ambitious environment. The company explicitly states it is "not a 9-to-5" and looks for people who "want to win." They value builders, product minds, and those who combine vision with relentless execution.
- **Remote/Hybrid/Office Policy**: **In-office, on purpose.** The company believes speed happens in person, with decisions in minutes, not days. They have offices in Augsburg (HQ), Berlin, London, and São Paulo.
- **Notable Perks & Engineering Culture**:
    - **Compensation**: Great salaries, real equity, and performance raises (no annual cycles; delivered on impact).
    - **Benefits**: Wellpass or monthly transit pass, Uber Eats for late dinners, Uber rides home after 7pm.
    - **Engineering Culture**: "No Scrum theater. No Agile BS. We ship, learn, and iterate every day." They look for engineers who own products and solve problems before they're pointed out. Low turnover is cited as a sign of strong culture.
    - **Hiring Philosophy**: "We don't wait for headcount. If you're exceptional, we make room."

## Sources
1. [Reonic About Us](https://reonic.com/en-gb/about/us/)
2. [Reonic Careers Page](https://reonic.com/en-gb/about/jobs/)
3. [Reonic Product Page](https://reonic.com/en-gb/)
4. [CB Insights - Reonic Profile](https://www.cbinsights.com/company/reonic)
5. [Ashby Careers Page](https://jobs.ashbyhq.com/reonic)

## Other roles at Reonic

- [Especialista de Suporte ao Cliente N1 | Greentech](https://feeny.ai/job/especialista-de-suporte-ao-cliente-n1-greentech-reonic-sao-paulo-k8fahrs62jdk) — São Paulo, Brazil
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- [Software Engineer Intern - (AI x Greentech) (m/f/d)](https://feeny.ai/job/software-engineer-intern-ai-x-greentech-m-f-d-reonic-augsburg-xmqveesz68kq) — Augsburg, Germany
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- [Account Executive (Closer) - Spanish-Speaking Markets (m/f/d)](https://feeny.ai/job/account-executive-closer-spanish-speaking-markets-m-f-d-reonic-sao-paulo-245v9x9s306d) — São Paulo, Brazil
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