---
title: 'Customer Support Specialist at Steadily'
canonical: 'https://feeny.ai/job/customer-support-specialist-steadily-overland-park-33y2am8sabqs'
type: 'job'
last_seen: '2026-09-26'
---

# Customer Support Specialist at Steadily

- **Company:** Steadily
- **Location:** Overland Park, KS
- **Employment:** full-time
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-09-26
- **Apply:** https://jobs.ashbyhq.com/steadily/e1e3cc1f-8cf6-49e7-9e8b-d49c7ae33552

## Job description

Location: Overland Park, KS (Kansas City Metro) Employment Type: Full-time, In-Office Department: CX Compensation: $70,000/year + bonus (OTE $75,000) increasing to $82,500 after 18 months Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you’ll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. There is great advancement opportunity in Client Experience. Every six months as your skills increase, you will receive a $2,500 raise so your compensation will be $82,500 by 18 months. Once you level up into a Senior role, the floor is even higher. We’re looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS. Below is a continuation of the job description, but if you'd like to see a visual overview of a day-in-the-life of, [check this out](https://files.slack.com/files-pri/T0190A7B62J-F0BLD7TUWN6/cx_support_recruiting_one-pager.png).

As a Customer Support Specialist, you will:

- Respond to high volumes of calls and emails from insureds, lenders, and agents
- Handle policy servicing requests, including billing inquiries, document requests, and policy changes
- Process transactions across multiple carrier systems and maintain accurate records in Salesforce
- Manage clerical and administrative tasks related to policy servicing

## What We’re Looking For

Required:

- Experience in a customer-focused role with excellent communication skills
- Quick to learn new tools and systems; comfortable navigating multiple platforms
- Ability to troubleshoot issues independently until fully resolved
- Ability to manage a large workload and thrive under pressure

Preferred (not required):

- 1+ years in a customer service or contact center role

## Compensation & Benefits

- Compensation: $70,000 per year + bonus, OTE $75,000 (top of market in Kansas City Metro)
- Equity: Stock options in a fast-growing company
- Time Off: 3 weeks PTO + 6 federal holidays
- Insurance: Medical, dental, vision, life, disability, HSA, FSA
- Retirement: 401(k)
- Perks: Free snacks, team lunches, collaborative office culture

Location & Schedule

- Office located in Overland Park, KS (Kansas City Metro area)
- Steadily is building a workplace environment of team members who are passionate and excited to be together in person. This is an in-office position. Our office is in Overland Park, and is key to our fast-paced growth trajectory.

## Why Join Steadily

- Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.
- Top compensation. We pay at the top of the Kansas City market (see comp).
- Growth opportunity: We’re an early-stage, fast-growing company where you’ll wear a lot of hats and shape product decisions.
- Strong backing. We’re growing fast, we manage over $2 billion in risk, and we’re exceptionally well-funded.
- Culture: Steadily boasts a very unique culture that our teammates love. We call it like we see it and we’re nothing if not candid. Plus, we love to have a good time. Check out our [culture deck](http://steadily.com/culture) to learn what we’re all about.
- Awards: We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on [Forbes' 2026 Best Startup Employers list](https://www.forbes.com/lists/americas-best-startup-employers/), and 63rd on the prestigious [Inc 5000 Fastest Growing Companies list](https://www.steadily.com/press/inc-5000). We've also been recognized as one of the [Best Landlord Insurance Companies in 2026 by CNBC](https://www.cnbc.com/select/best-landlord-insurance-companies/), a [Top 2025 Startup in Newsweek](https://rankings.newsweek.com/americas-greatest-startup-workplaces-2025), in [Investopedia's Best Landlord Insurance Companies](https://www.investopedia.com/the-best-landlord-insurance-11705333), and we won [Austin Business Journal's Best Places to Work in 2025](https://www.bizjournals.com/austin/c/best-places-to-work-austin-2025/35046/steadily-is-one-of-austins-best-places-to-work.html).

We’re excited to meet you!

## About Steadily

## Company Overview
- **One-liner**: Steadily is a technology-driven landlord insurance company that provides fast, affordable coverage for rental property owners and real estate investors.
- **Entity Type**: Private (Series C, venture-backed)
- **Headquarters**: Austin, Texas, USA (with an additional office in Overland Park, Kansas, in the Kansas City metro area)
- **Founded**: 2020
- **Founders**: Darren Nix

## Core Business
- **Primary industry/industries**: Insurtech, Property & Casualty Insurance
- **Target customers**: B2C (landlords, rental property owners, real estate investors) and B2B (agents, partnerships)
- **Mission or purpose statement**: To provide fast, affordable, and purpose-built insurance for rental property owners, removing the friction of traditional insurance for income-producing properties.

## Products & Services
- **Landlord Insurance**: A digital-first platform offering dwelling protection, liability coverage, and loss of rent for single-family rentals, multifamily buildings, condominiums, and short-term rentals. Policies are designed to cover risks specific to income-producing properties, which standard homeowners policies typically exclude.
- **Digital Quoting Platform**: An online platform that pre-fills data points (e.g., property size, year of construction) to provide quotes in minutes without the need for an agent.
- **ChatGPT Plugin**: A first-of-its-kind landlord insurance app integrated with ChatGPT, allowing users to get quotes and manage policies through a conversational AI interface.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total Funding of **$89.5M** raised. The company was ranked **No. 63** on the 2025 Inc. 5000 list with a **4,606% three-year growth rate**.
- **Notable Investors/Partners**: 12 investors (per PitchBook). The company has raised a Series C round of $30M.
- **Growth Signals**: Ranked **No. 16** on the 2026 Forbes America's Best Startup Employers list (second consecutive year). Named a 2025 Inc. 5000 honoree. Winner of the 2025 Best Places to Work in Austin Award and 2024 Best Places to Work in Kansas City Award. Operates in all 50 states. Launched a first-of-its-kind landlord insurance app on ChatGPT.

## Competitive Advantages
- **Purpose-built product**: Unlike general insurers, Steadily's policies are specifically designed for rental properties, covering dwelling protection, liability, and loss of rent—coverages standard homeowners policies typically exclude.
- **Digital-first experience**: Offers online quotes in minutes with pre-filled data, removing the need for an agent and streamlining the process for landlords.
- **Rapid growth & scale**: Achieved 4,606% three-year growth (Inc. 5000) and operates in all 50 states, indicating strong product-market fit and operational capability.
- **Award-winning culture**: Consistently recognized as a top employer (Forbes, Inc., local "Best Places to Work" awards), which is a strong signal of a healthy, scaling organization.

## Strategic Focus
- **Current priorities and direction for growth**: Steadily is focused on scaling its team across engineering, product, operations, sales, and partnerships. The company is actively expanding its presence in both Austin, TX and Overland Park, KS. It is also innovating on the product front, as evidenced by the launch of a first-of-its-kind landlord insurance app on ChatGPT. The company is investing in its digital platform and AI capabilities to further streamline the insurance experience for landlords.

## Why Work Here
- **Culture highlights**: Steadily is recognized as an award-winning workplace, ranking #16 on the 2026 Forbes America's Best Startup Employers list and winning local "Best Places to Work" awards in both Austin and Kansas City. The company promotes a culture of growth, innovation, and professional development.
- **Remote/hybrid/office policy**: The company has two primary office locations: Austin, TX (HQ) and Overland Park, KS (Kansas City metro area). Roles are likely office-based or hybrid, with a focus on in-person collaboration.
- **Notable perks or engineering culture**:
    - **Top-of-market compensation** and **startup equity**.
    - **Flexible time off**.
    - **Paid parental leave**.
    - **Health, Dental, and Vision insurance**.
    - **401k** plan.
    - **Continued education** support (courses and seminars).
    - **Snacks and beverages** in the office.
    - **Summer internship program** for recent graduates.
    - The company is actively hiring across engineering, product, operations, sales, and partnerships.

## Sources
1. [steadily.com](https://www.steadily.com/careers/about)
2. [steadily.com](https://www.steadily.com/careers)
3. [steadily.com](https://www.steadily.com/press/steadily-forbes-best-startup-employers-2026)
4. [inc.com](https://www.inc.com/profile/steadily)
5. [pitchbook.com](https://pitchbook.com/profiles/company/443093-32)

## Other roles at Steadily

- [Principal Account Manager, Enterprise and Partnership](https://feeny.ai/job/principal-account-manager-enterprise-and-partnership-steadily-overland-park-x11hva50v303) — Overland Park, KS
- [Business Development Associate](https://feeny.ai/job/business-development-associate-steadily-overland-park-g4h9eg0sey3x) — Overland Park, KS
- [Stage Zero GTM Sales Leader, Enterprise and Partnerships](https://feeny.ai/job/stage-zero-gtm-sales-leader-enterprise-and-partnerships-steadily-overland-park-qvn89vyh2yra) — Overland Park, KS
- [Claims Team Lead](https://feeny.ai/job/claims-team-lead-steadily-overland-park-m1y1ay8j8bpz) — Overland Park, KS
- [Future Graduate Internship Program](https://feeny.ai/job/future-graduate-internship-program-steadily-overland-park-hpdc97mvjmrv) — Overland Park, KS
- [Head of Revenue Operations](https://feeny.ai/job/head-of-revenue-operations-steadily-overland-park-1gtzrecb04m4) — Overland Park, KS
- [Principal Product Manager](https://feeny.ai/job/principal-product-manager-steadily-austin-9hv5kr5ttdxr) — Austin, TX
- [Director of Reinsurance and Capacity](https://feeny.ai/job/director-of-reinsurance-and-capacity-steadily-overland-park-abqw15n44327) — Overland Park, KS
- [Recruiter](https://feeny.ai/job/recruiter-steadily-overland-park-3ysazq48et7x) — Overland Park, KS
- [Business Development Manager](https://feeny.ai/job/business-development-manager-steadily-overland-park-rf7a5b8veagd) — Overland Park, KS