---
title: 'Customer Support Specialist at Swift'
canonical: 'https://feeny.ai/job/customer-support-specialist-swift-mclean-ep6pg7jg2z38'
type: 'job'
last_seen: '2026-11-01'
---

# Customer Support Specialist at Swift

- **Company:** Swift
- **Location:** Mclean, VA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.gem.com/the-swift-group/am9icG9zdDrAXsMSebvUaI66F84BBmB5

## Job description

Swift is a privately held, mission-driven and employee-focused services and solutions company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe.

We are looking for a Customer Support Specialist to join our high-performing team on a dynamic, mission-focused program. This program leverages software engineering, development of web-based applications, and serverless infrastructures (AWS C2S). This position is in Mclean, VA.

Responsibilities:

- Monitor the system’s logs and applications daily, preferably leveraging automation
- Conduct system backups on an interval agreed upon with the Customer
- Conduct data archiving on an interval agreed upon with the Customer
- Perform system hardening of Linux systems according to information security engineering principles and industry best practices
- Maintain all servers, including Windows servers, Linux servers, Oracle database servers, Apache servers, DNS servers and Domain controllers
- Apply server patches and operating system updates in a timely fashion as defined by the Information Systems Security Manager (ISSM)
- Assist the Customer with hardware and software acquisitions and implementation
- Ensure software licenses are renewed as appropriate
- Obtain Customer waivers as necessary
- Submit Discrepancy Reports (DR) and Requests for Change (RFC) through the appropriate Customer channels
- Work closely with the ISSM and other customer security elements as required

Requirements:

- 10+ years’ experience in configuration management
- Experience in all the following either individually or as part of a team: Linux servers, Windows servers, Oracle database servers, DNS servers, Domain controllers, network storage devices and HP servers
- Experience designing, configuring and installing information systems that include routers, servers, switches, storage systems, and laptops
- Experience designing and implementing Microsoft Windows based domains
- US citizenship with an active TS/SCI with Polygraph clearance

Desired Skills:

- Experience deploying the complete DevOps lifecycle including integration of build pipelines, automated deployments, and compliance scanning using test driven development
- Experience in the deployment, provisioning, operations and maintenance of Linux environments running centos and Ubuntu
- Experience working Information Security (INFOSEC) and Information Assurance (IA) policies such as ICD503 to ensure system security and data integrity
- Experience implementing, developing, and testing automation tools and IT infrastructure
- Experience managing virtualized infrastructure
- Experience recommending ways to improve reliability, availability, and maintainability

Do you know anyone for this position, or other positions open at The Swift Group? We offer a $5,000 bonus for any referral candidate we hire, paid out at the new hire’s 90-day mark.

## #LI-VM1

#Onsite

## About Swift

## Company Overview
- **One-liner**: The Swift Group provides national security technology and mission support by combining experienced field operatives with expert technologists.
- **Entity Type**: Private (no disclosed funding stage)
- **Headquarters**: Reston, VA, USA
- **Founded**: 2019
- **Founders**: Not publicly disclosed

## Core Business
- **Primary industry/industries**: National security, defense, intelligence, cybersecurity, high-performance computing, training and logistics.
- **Target customers**: U.S. Civilian, Defense, and Intelligence Community agencies (B2G).
- **Mission or purpose statement**: “When national security leaders need something built quiet that hits loud, they turn to Swift.” — The company pairs field operators with technologists to solve complex national security challenges with speed, discretion, and precision.

## Products & Services
For each major offering:
- **HPC Research & Technical Advisement**: Specialized advisement for revolutionary high-performance computing systems supporting data-intensive missions.
- **Software Development & Data Solutions**: Rapid prototyping, agile development, and applied data science tailored to mission needs.
- **Cyber Enablement**: Network defense, offense, threat analysis, and resilience for enterprise and operational environments.
- **Operations**: Mission planning and execution support delivered shoulder-to-shoulder with client teams anywhere in the world.
- **Training & Mission Support**: Operator-led instruction and technical training across the full mission lifecycle.
- **Energetics**: Advanced research, advisory, and deployment of energetic materials to improve system performance and operational effect.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (privately held).
- **Key Metric**: Over **126 open positions** currently listed on the careers page, signaling rapid growth.
- **Notable Investors/Partners**: Not publicly disclosed.
- **Growt Signals**: Founded in 2019, now has multiple offices (Reston, Annapolis Junction, Chantilly, McLean, etc.) and supports customers across the U.S. and globally. High volume of active job postings.

## Competitive Advantages
- **Operator-led approach**: Combines real-world field experience with cutting-edge engineering, reducing the gap between mission needs and technical solutions.
- **Integration**: Unified teams of operators, engineers, and analysts work together, avoiding siloed tools.
- **Discretion and trust**: Emphasizes low-profile, off-the-record work, earning deep trust from national security clients.
- **Acountability**: Company culture of owning outcomes, with a flat, agile structure.

## Strategic Focus
- **Current priorities**: Expanding capabilities in cyber, HPC, and data science while maintaining operator-driven agility. Continued support for sensitive, high-stakes missions across civilian, defense, and intelligence domains.

## Why Work Here
- **Culture**: Mission-driven, employee-focused, with a strong sense of purpose. Values include transparency, integrity, service, and innovation.
- **Work environment**: Low-profile, high-impact. Roles often require clearance and on-site presence at client locations (e.g., Chantilly, Annapolis Junction, Reston). Not fully remote; likely hybrid or on-site.
- **Bnefits**: Comprehensive healthcare, wellness, financial, retirement, education, and time-off benefits.
- **Success stories**: Clear career progression from analyst to chief architect, with wide pay bands (e.g., $50k–$290k) indicating room for growth and specialization.

## Sources
1. [theswiftgroup.com/company](https://theswiftgroup.com/company/)
2. [theswiftgroup.com](https://theswiftgroup.com/)
3. [careers.theswiftgroup.com](https://careers.theswiftgroup.com/)
4. [jobs.gem.com](https://jobs.gem.com/the-swift-group)

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