---
title: 'Customer Support Specialist at TeamSnap'
canonical: 'https://feeny.ai/job/customer-support-specialist-teamsnap-remote-hmyzfnxssbh8'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Support Specialist at TeamSnap

- **Company:** TeamSnap
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/teamsnap/ecd55682-f67b-4a0e-916d-1e9c6344cbaf

## Job description

🌎 About Us At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."

At TeamSnap, we know that sports are about more than schedules and stats - they’re about connection, teamwork, and unforgettable moments. That’s why we put customers first in everything we do. As a Customer Support Specialist, you’ll be the MVP for our B2B customers - jumping in to solve problems, simplify processes, and make sure every admin feels like a pro. From scheduling and communications to registration and reporting, you’ll be their trusted coach, advocate, and problem-solver, helping them set up for a smooth, successful season.

What You'll Do:

- Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment.

- Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint.

- Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists.

- Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently.

- Consistently hit performance goals around productivity, customer satisfaction, and reliability.

What Will Set You Up for Success:

- A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction.

- Strong technical skills with the ability to guide users of all experience levels through our platform.

- Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.

- Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren’t documented.

- Excellent written and verbal communication skills.

- A proven track record of high performance in customer or technical support roles.

Bonus Points For:

- Experience in SaaS or tech start-up environments.

- A background as an admin, parent, coach, or participant in recreational sports.

- Ability to work 8:30am-5pm PST.

## About TeamSnap

## Company Overview
- **One-liner**: TeamSnap is the #1 youth sports management platform that simplifies organizing, communication, registration, and payments for teams, clubs, and leagues, serving over 30 million users.
- **Entity Type**: Private (acquired by Waud Capital in 2021)
- **Headquarters**: Boulder, Colorado, United States
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Youth sports technology, sports team and league management
- **Target customers**: B2B (sports organizations, clubs, leagues, tournament organizers) and B2C (coaches, parents, players)
- **Mission**: “To make the youth sports experience better through the power of technology” [[teamsnap.com/company]](https://www.teamsnap.com/company)

## Products & Services
- **[TeamSnap Platform – SaaS]**: Web and mobile app for scheduling, communication, roster management, payments, and registration. Core product used by teams of all sizes.
- **[TeamSnap Registration]**: Integrated registration and payment system for clubs and leagues (introduced 2023).
- **[TeamSnap ONE]**: Unified platform launched in 2025, combining scheduling, communication, live streaming, coaching resources, and brand sponsorship into a single ecosystem.
- **[TeamSnap for Business]**: B2B offering for sports organizations to manage operations and generate revenue (introduced 2025).
- **[TeamSnap for Brands]**: Advertising and sponsorship platform connecting brands with youth sports communities (evolved from LeagueSide acquisition, 2025).
- **[TeamSnap+]**: Premium subscription featuring training content from professional league partners (introduced 2024).
- **[MOJO Sports]**: Coaching resources and live streaming capabilities acquired in 2023 to enrich the platform.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: Annual revenue of **$44.4M** (estimated); **$58.6M** total funding raised across 10 prior rounds [[linkedin.com/company/teamsnap]](https://linkedin.com/company/teamsnap)
- **Notable Investors/Partners**: Waud Capital (growth equity, 2021), Foundry Group & Fairfax Holdings (Series C, 2019)
- **Growth Signals**: +13.1% headcount growth YoY (171 employees → ~200+ full-timers); launched TeamSnap ONE (2025); acquired MOJO Sports (2023) and LeagueSide (2025); powers 19,000+ sports organizations; over 30 million users [[teamsnap.com/company]](https://www.teamsnap.com/company) [[linkedin.com]](https://linkedin.com/company/teamsnap)

## Competitive Advantages
- **Comprehensive, all‑in‑one platform**: Registration, scheduling, communication, payments, live streaming, and training content – reducing the need for multiple tools.
- **Brand loyalty**: More than 15 years in the market, trusted by millions of families and thousands of organizations.
- **Remote‑first DNA**: Fully distributed since before COVID, with a strong remote collaboration culture.
- **Customer‑obsessed culture**: Every employee, from CEO to engineer, is empowered to talk directly with customers and solve problems without bureaucracy.
- **Long‑term ownership**: Acquired by Waud Capital in 2021 with a stated goal to build for the long haul, not a grow‑and‑flip approach [[teamsnap.com/company/careers]](https://www.teamsnap.com/company/careers).

## Strategic Focus
- **Expand the youth sports ecosystem**: Unify all aspects of team and league management through TeamSnap ONE.
- **Deepen B2B revenues**: Grow TeamSnap for Business and TeamSnap for Brands to help organizations monetize their programs.
- **Integrate content and coaching**: Leverage MOJO Sports and TeamSnap+ to become the central hub for practice plans, drills, and live streaming.
- **Continue acquisitions**: Follow a pattern of acquiring complementary products (e.g., Weplay, FanEventsApp, MOJO, LeagueSide) to fill feature gaps and expand market reach.

## Why Work Here
- **Remote‑first culture**: TeamSnap has been fully distributed since before the pandemic, with team members across the U.S. Collaboration happens via Slack, Zoom, GitHub, and email. Employees are flown together periodically for in‑person work.
- **Autonomy and trust**: The company values self‑directed work, respects time (few pointless meetings), and encourages ownership. “We expect you to be self‑directed and able to juggle multiple balls.”
- **Customer impact**: Everyone talks to customers – it’s in the DNA. Employees are empowered to make decisions that directly improve the user experience.
- **Benefits**: Unlimited PTO, paid parental leave for all parents, 100% premium coverage of medical/dental/vision for employee **and** family, $1,500 annual learning and development stipend.
- **Engineering culture**: Uses modern tools (GitHub, Slack) and is looking for engineers who are “self‑driven, intelligent, collaborative” and passionate about youth sports.
- **Not for everyone**: If you prefer bureaucracy, free massages, or a big‑company cafeteria, TeamSnap is not a fit. It’s for people who want impact and flexibility. [[teamsnap.com/company/careers]](https://www.teamsnap.com/company/careers) [[builtin.com]](https://builtin.com/company/teamsnap)

## Sources
1. [TeamSnap Careers Page](https://www.teamsnap.com/company/careers)
2. [TeamSnap About Page](https://www.teamsnap.com/company)
3. [TeamSnap Job Listings (Lever)](https://jobs.lever.co/teamsnap)
4. [TeamSnap on Built In](https://builtin.com/company/teamsnap)
5. [TeamSnap on LinkedIn](https://linkedin.com/company/teamsnap)

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