---
title: 'Customer Support Specialist,  Tier 1 at Intellistack'
canonical: 'https://feeny.ai/job/customer-support-specialist-tier-1-intellistack-krakow-3tne0wz9710x'
type: 'job'
last_seen: '2026-09-14'
---

# Customer Support Specialist,  Tier 1 at Intellistack

- **Company:** Intellistack
- **Location:** Krakow, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-20
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/intellistack/df74cbf5-d728-48e1-9b27-4dd2459cd395

## Job description

## About Intellistack

At Intellistack, we're committed to revolutionizing the way organizations collect information, automate workflows, and create seamless digital experiences. Founded with the belief that work should be simplified, Intellistack has grown into a leading provider of powerful, no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide, our tools and platform empower users to quickly build custom forms, automate document generation, capture eSignatures, and streamline data-driven processes—all without needing to write a single line of code. With intuitive solutions that put power in the hands of everyday users, we make it easier to build, automate, and optimize processes at scale.

## Who We Are

At Intellistack, we don’t do status quo. We move fast, think deep, and build what’s next—powered by people, supercharged by AI. We’re a team of builders: curious, driven, and relentless about solving the real problem. Around here, feedback is fuel, clarity wins, and change is the default setting. If you’re hungry to grow and ready to leave a dent, you’ll fit right in. Who You Are: You are able to explain and help others understand both problems and solutions. You’re an exceptional communicator who can gracefully break down, solve, and explain even the most complex issues. You are naturally curious and eager to learn. While you may not always know the answer immediately, you know how to research, troubleshoot, and leverage available resources to find it. You are comfortable working with software and emerging technologies, including AI-powered tools that help improve efficiency, research, and customer outcomes. You are adaptable, resourceful, and able to switch gears quickly while managing competing priorities in a fast-paced environment.

What You Will Do: The Customer Support Specialist, Tier 1, serves as part of the first line of support for our customers. In this role, you will deliver exceptional customer support through email, chat, and scheduled phone or video support interactions. In addition to supporting external customers, Support Specialists may also assist internal teams through support Slack channels, case follow-up, team collaboration, and the creation or maintenance of documentation and collateral related to product updates and internal processes. This is a full-time, hybrid position based in our Krakow office. The hours for this position are 2pm -10pm Monday -Friday. As a member of the customer support team, you will actively communicate customer feedback, friction points, and emerging trends across the organization to help improve the overall customer experience. Support Specialists will collaborate cross-functionally to advocate for customers, contribute to proactive support solutions, and help ensure customer needs remain central to company decisions and product evolution. Support Specialists are encouraged to leverage AI-assisted tools, workflow automations, internal knowledge resources, and support platforms to research issues, improve efficiency, and deliver faster, more accurate customer resolutions.

How You Will Succeed:

- Learn the ins and outs of Intellistack products and services
- Serve as a primary point of contact for incoming support requests via email, chat, and scheduled phone or video support
- Work in a fast-paced environment while meeting or exceeding customer support performance metrics and service expectations
- Use internal documentation, AI-assisted support tools, workflow automations, and knowledge resources to investigate issues and deliver accurate solutions efficiently
- Create and maintain written and/or video documentation and support resources
- Think creatively and proactively to solve customer issues and improve the support experience
- Share customer feedback and insights to support ongoing product and process improvements
- Collaborate cross-functionally with teams such as Sales, Product, and Customer Success to answer questions, provide feedback, and identify customer use-case solutions
- Continuously learn new technologies, workflows, and support best practices

## What We Are Looking For

- 1–2 years of experience in Customer Support or Service, preferably in a SaaS environment.
- Basic understanding of APIs, webhooks, and support platforms preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Proactive and resourceful with a willingness to learn and grow.
- Excellent time-management skills and adaptability to changing priorities.
- Comfortable using modern software tools and AI-assisted technologies.
- Flexibility to work holidays and late shifts as needed.

Bonus Points

- Experience with Salesforce, Zendesk, HubSpot, or similar platforms
- Knowledge of APIs, webhooks, or SSO concepts
- Experience with AI-assisted tools or workflow automations
- Basic HTML, CSS, JavaScript, PHP, or Java knowledge
- Knowledge base or documentation experience
- Experience with SaaS, CRM, or document management platforms

Intellistack is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds — especially women, people of color (including bilingual and bicultural individuals), LGBTQ+ persons, and people with disabilities — to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.

## About Intellistack

## Company Overview
- **One-liner**: Intellistack provides an AI-native, no-code workflow automation platform for building forms, generating documents, collecting eSignatures, and managing contract lifecycles.
- **Entity Type**: Private (Funding not publicly disclosed)
- **Headquarters**: Denver, Colorado, USA
- **Founded**: 2006 (originally as Formstack, rebranded to Intellistack in 2025)
- **Founders**: Ade Olonoh

## Core Business
- **Primary industry**: Workplace productivity, workflow automation, no-code platforms
- **Target customers**: B2B – enterprises, SMBs, healthcare providers, educational institutions, and government organizations
- **Mission**: “Empowering productivity through intelligent automation” [intellistack.com/about](https://www.intellistack.com/about)

## Products & Services
- **Intellistack Streamline**: AI-powered process automation platform that consolidates forms, documents, eSignatures, and contract management into a single no-code solution.
- **Contract Lifecycle Management (CLM)**: End-to-end contract generation, redlining, negotiation, and eSignature platform.
- **Forms & eSignatures**: Drag-and-drop form builder with automated document generation and legally binding eSignature capture.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Trusted by over 32,000 organizations worldwide [intellistack.com](https://www.intellistack.com/)
- **Notable Investors/Partners**: Not disclosed; board includes Tom Reardon (Chair) and Ade Olonoh (Founder)
- **Growth Signals**: Rebranded to Intellistack in 2025; expanded to 7 global offices (Denver, Fishers, Kraków, London, Los Angeles, Menlo Park, Sydney); formed a Healthcare Advisory Board; 203 total employees with 110 in Product & Tech [builtin.com](https://builtin.com/company/intellistack)

## Competitive Advantages
- **AI-native no-code platform** that unifies forms, documents, eSignatures, and CLM into a single stack, eliminating the need for multiple niche tools.
- **Over 20 years of trust** and security compliance (HIPAA, GDPR, SOC 2 type II) serving large enterprises like Cleveland Clinic, Netflix, and NHL.
- **No-code accessibility** enables non-technical users to build complex workflows without IT support.

## Strategic Focus
- **Healthcare expansion** with a dedicated Healthcare Advisory Board to address market needs and regulatory requirements.
- **Deepening AI capabilities** through the Streamline platform to further automate manual processes.
- **Global growth** with offices across North America, Europe, and Australia to support international customers.

## Why Work Here
- **Work model**: Hybrid (3 days in-office near hubs) and fully remote options for distant employees; no set hours for in-office days.
- **Tech stack**: TypeScript, React, Node.js, AWS, Docker, Terraform, Redis, MySQL, Looker, GitHub, Jira, Slack.
- **Benefits**: Parental leave, performance bonuses, continuing education stipend, free snacks/drinks, onsite parking, health insurance with FSA, and family medical leave.
- **Culture**: Named to Inc.’s 2020 Best Workplaces, Built In Best Places to Work, and Indiana Chamber of Commerce’s Best Places to Work (multiple years). Emphasis on relationships, growth, and diversity hiring practices.
- **Team size**: 203 employees (110 Product + Tech) – relatively small engineering team offering high impact and ownership.

## Sources
1. [intellistack.com](https://www.intellistack.com/)
2. [intellistack.com/about](https://www.intellistack.com/about)
3. [intellistack.com/careers](https://www.intellistack.com/careers)
4. [builtin.com](https://builtin.com/company/intellistack)
5. [jobs.ashbyhq.com](https://jobs.ashbyhq.com/Intellistack)

## Other roles at Intellistack

- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-intellistack-denver-kxebx6s4nahb) — Denver, CO
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-intellistack-krakow-91r35agt21fp) — Krakow, Poland
- [Lead Brand Designer](https://feeny.ai/job/lead-brand-designer-intellistack-denver-1pn5q8mmtypj) — Denver, CO
- [Senior Technical Program Manager](https://feeny.ai/job/senior-technical-program-manager-intellistack-toronto-h1vybx1me8va) — Toronto, Canada
- [Software Engineer](https://feeny.ai/job/software-engineer-intellistack-toronto-9dx8vncgddmm) — Toronto, Canada
- [Sales Engineer - West Coast](https://feeny.ai/job/sales-engineer-west-coast-intellistack-denver-cevtbsdznaaa) — Denver, CO
- [Principal Product Manager](https://feeny.ai/job/principal-product-manager-intellistack-toronto-bq6whd1hjrxb) — Toronto, Canada
- [Account Executive, Mid-Market](https://feeny.ai/job/account-executive-mid-market-intellistack-denver-tkf023hdme22) — Denver, CO
- [Manager, Engineering](https://feeny.ai/job/manager-engineering-intellistack-toronto-fnvwq0c0bwak) — Toronto, Canada