---
title: 'Customer Support Specialist - Trial to Hire at Donorbox'
canonical: 'https://feeny.ai/job/customer-support-specialist-trial-to-hire-donorbox-latin-america-6vnpg4njvsa5'
type: 'job'
last_seen: '2026-10-21'
---

# Customer Support Specialist - Trial to Hire at Donorbox

- **Company:** Donorbox
- **Location:** Latin America
- **Work type:** remote
- **Posted:** 2026-02-02
- **Last confirmed live:** 2026-10-21
- **Apply:** https://job-boards.greenhouse.io/donorbox/jobs/4656169005

## Job description

## About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.

🏅Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it!

## The Role

We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team! Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs.

## Responsibilities

- Respond to e-mail support tickets promptly, providing support and information as required
- Investigate issues and assist the Support Development team in identifying bugs
- Handle complex technical issues and maintain an accurate understanding of those issues
- Assist in updating our knowledge base in Zendesk as needed
- Provide product usage guidance and best practices to customers
- Monitor customer feedback and suggest improvements to enhance the customer experience

## Qualifications & Experience

- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience

Details

- Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia)
- Salary: $923.09 bi-weekly
- This is a temporary role with possibility to convert into full-time.

The Application Process

We have 6 stages:

- Apply here and fill out our questions to tell us about you!
- Assignment
- Prescreen Call with the Talent Team
- Interview with Hiring Manager
- Panel/Final Interview
- Background & Reference Checks

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!

## About Donorbox

## Core Business
- **Primary industry**: Nonprofit fundraising software / donation technology
- **Target customers**: Nonprofit organizations of all sizes, charities, religious institutions, schools, animal welfare groups, political campaigns, and other mission-driven entities (B2B, SMB to enterprise)
- **Mission / purpose**: To equip all nonprofits with effective, accessible fundraising tools that support sustainable growth and remove technological barriers to helping others.

## Products & Services
- **Donorbox Donation Forms & Pages**: Embeddable, customizable donation forms and pages with recurring giving options, text-to-give, and a 4x faster checkout (UltraSwift™) that reduces donor drop-off.
- **Donorbox CRM (AI-powered)**: Comprehensive donor management with integrated email, dynamic segmentation, action tracking, and AI-driven insights to boost donor retention and fundraising efficiency.
- **Jay·AI**: An AI assistant that helps fundraisers pull donor data, craft targeted outreach materials, and refine fundraising strategies instantly.
- **Donorbox Live™ Kiosk**: A self-service kiosk solution for on-location giving at events, churches, museums, and other venues.
- **Events**: Online event management and ticketing integrated with donation capabilities.
- **Security & Fraud Protection**: 24/7 dedicated security team with advanced anti-fraud measures to protect donor data and reduce chargebacks.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (private company)
- **Key Metric**: Over $3 billion in donations processed for more than 100,000 organizations across 96 countries (as of 2025/2026).
- **Notable Investors / Partners**: No external investors publicly listed; company appears bootstrapped. Partnerships include integrations with major platforms (e.g., HubSpot, Zoom, Slack, Basecamp, JIRA).
- **Growth Signals**:
  - Headcount of ~116 employees (9.4% YoY growth; +13 people) according to one source, with another source citing 150 total employees.
  - Rated **#1 Fundraising and Donor Management software on G2** (over 900 reviews).
  - Expanded to operate in 18+ countries with a remote team spanning 23+ countries.
  - Introduced AI-powered CRM and Jay·AI in recent product updates.

## Competitive Advantages
- **99.99% uptime** with world-class support (including weekend availability) – reliability unmatched in the nonprofit fundraising space.
- **AI-powered CRM** that differentiates Donorbox from traditional donation platforms, enabling smarter donor segmentation and personalized outreach.
- **UltraSwift™ checkout** (4x faster than standard forms) reduces donor abandonment and increases conversion.
- **Built-in security** with 24/7 anti-fraud monitoring, reducing chargeback costs for nonprofits.
- **Free tier** available, lowering the barrier for small organizations to start fundraising.

## Strategic Focus
- Deepening AI capabilities (Jay·AI) to automate fundraising tasks and improve donor retention.
- Expanding the all-in-one suite (forms, CRM, kiosk, events) to become the single operating system for nonprofit fundraising.
- Continuing to scale globally while maintaining a fully remote, distributed team.
- Enhancing security and compliance to protect donor trust.

## Why Work Here
- **100% remote** – employees work from home in 23+ countries; the company provides a generous home office budget that is renewed annually.
- **Culture**: Emphasizes customer-centricity, integrity, positive empowerment, clear communication, results-driven ownership, and neutrality (apolitical stance). Described as a diverse, friendly group that “treat each other how we want to be treated.”
- **Tech stack**: Ruby, Google, Slack, Zoom, JIRA, Basecamp, HubSpot – modern tools with an engineering team focused on scalable, secure software.
- **Perks**: Home office budget, flexible remote work, collaborative environment via Slack and Google Meet.
- **Growth opportunities**: Open roles across engineering, product, sales, and operations; recent hires include Director of Data Strategy, Director of Product Engineering, and SVP of Growth.

## Sources
1. [donorbox.org – About Us](https://donorbox.org/explore/about-us)
2. [donorbox.org – Homepage](https://donorbox.org/)
3. [LinkedIn – Donorbox](https://www.linkedin.com/company/donorbox)
4. [Built In – Donorbox](https://builtin.com/company/donorbox)
5. [Greenhouse – Donorbox Jobs](http://job-boards.greenhouse.io/donorbox)

## Other roles at Donorbox

- [Support Trainer](https://feeny.ai/job/support-trainer-donorbox-united-states-g9gb6hrvnq73) — United States
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-donorbox-united-states-canada-mexico-fxj3vq04mwag) — United States / Canada / Mexico
- [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-donorbox-latin-america-3yb19b1tmt6b) — Latin America
- [Content Editor](https://feeny.ai/job/content-editor-donorbox-south-africa-2n0xnndrkanv) — South Africa
- [Enterprise Customer Success Manager](https://feeny.ai/job/enterprise-customer-success-manager-donorbox-united-states-b39n8ks0hdek) — United States
- [Senior Accountant](https://feeny.ai/job/senior-accountant-donorbox-united-states-j0zbnk8bzp2e) — United States
- [Content Marketing Specialist](https://feeny.ai/job/content-marketing-specialist-donorbox-south-africa-0bpgycgke00m) — South Africa