---
title: 'Customer Support Specialist at unitQ'
canonical: 'https://feeny.ai/job/customer-support-specialist-unitq-san-francisco-n6pvqz7mnqbt'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Support Specialist at unitQ

- **Company:** unitQ
- **Location:** San Francisco, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2022-01-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.lever.co/unitq/5f17385c-9cf2-437f-989b-38a936224530

## Job description

## About unitQ

At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.

Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.

## About the Opportunity

We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skills to design, build, and monitor robust systems for data ingestion, cleaning, and processing. You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Operations Leads, Engagement Managers, and engineers.

Role Responsibilities:

- Effectively follow up on open issues with customers or Customer Success and communicate the resolution.
- Create and/or update client taxonomy in all stages of the client unitQ journey.
- Act as an escalation point for all inbound cases from our clients and the Customer Success team.
- Collaborate closely with cross-functional teams to enhance platform capabilities.

About You:

- 3-5+ years prior experience in a technical or customer support role required.
- Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems.
- Previous experience with Zendesk CRM and Jira.
- Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team.
- Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues.
- Self-driven with the ability to independently manage tasks and projects.

Nice to have:

- Prior experience or knowledge of AI tools and machine learning.
- Prior experience working at a technology company or start-up environment.

Benefits:

- Flexible/unlimited vacation
- Comprehensive medical, dental, and vision
- 401(k) plan
- Life insurance and FSA plans
- Stock options
- Equinox gym membership or wellness stipend

At unitQ, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows.

If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!

## About unitQ

## Company Overview
- **One-liner**: unitQ is the AI quality intelligence platform that unifies every customer signal into one system and connects it to business KPIs so teams know what to prioritize in real time.
- **Entity Type**: Private (Series B; $41M total funding)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Christian Wiklund (CEO) & Nik Lindstrom (CTO)

## Core Business
- **Industry**: AI-powered customer experience and quality intelligence
- **Target Customers**: B2B; product, engineering, customer experience, and leadership teams at digital-first companies
- **Mission**: Close the gap between what customers experience and what companies know about it

## Products & Services
- **monitorQ**: AI-driven customer intelligence that transforms feedback from every channel into real-time insights
- **metricQ**: Connects customer signals to business outcomes (revenue, retention, engagement) and ranks opportunities by actual impact
- **competeQ**: Competitive intelligence – analyzes public competitor feedback across app stores, reviews, and social to benchmark quality
- **supportQ**: Automated QA for support conversations – scores every agent and bot interaction, surfacing coaching opportunities and compliance risks
- **interviewQ**: AI-moderated customer research interviews at scale to replace slow manual research with continuous structured feedback
- **socialQ**: Social engagement monitoring and AI replies to protect brand reputation and guide engagement

## Market Standing
- **Valuation**: Not disclosed
- **Key Metrics**: Annual revenue $7M (latest estimate); total funding $41M (Series A led by Gradient Ventures $11M in 2020, Series B led by Accel $30M in 2021, venture round from Zendesk Ventures in 2024)
- **Notable Customers/Trusted By**: Pinterest, Adobe, PayPal, Bumble
- **Growth Signals**: Headcount ~48 employees across 5 countries (US, Philippines, Bulgaria, Germany, UK); LinkedIn followers 5,521 (+10.8% YoY); integrates with 100+ feedback channels (Zendesk, Salesforce, app stores, social platforms, Slack)

## Competitive Advantages
- Single source of truth for quality across every touchpoint (support, reviews, social, interviews) – no silos
- AI agents that categorize and prioritize every customer signal in real time and tie them directly to business KPIs
- Six purpose-built products in one platform covering intelligence, QA, competitive analysis, and social engagement
- Highest commitment to trust, safety, security, and compliance

## Strategic Focus
- Continue building AI-first products to detect issues the moment they emerge and connect them to business outcomes
- Expand integrations and scale AI-driven customer research to replace slow manual processes
- Enable product, engineering, CX, and leadership teams to make faster, confident decisions grounded in real-time customer reality

## Why Work Here
- Fast-growing, well-funded startup with competitive compensation, unlimited PTO, great health insurance, and wellness programs
- Emphasis on diverse and inclusive teams – “celebrate different cultures, perspectives, and experiences”
- Hybrid/remote flexibility: HQ in San Francisco (501 2nd Street); roles listed as hybrid Bay Area, on-site SF, and remote (e.g., New York)
- AI-first engineering culture with a focus on solving real customer needs; team passionate about building awesome products
- 4.0/5.0 employer rating on LinkedIn (17 reviews) with strong culture (4.1) and career growth (4.0)

## Sources
1. [unitq.com](https://www.unitq.com/)
2. [unitq.com/about-us](https://www.unitq.com/about-us/)
3. [unitq.com/careers](https://www.unitq.com/careers/)
4. [jobs.lever.co/unitq](https://jobs.lever.co/unitq)
5. [linkedin.com/company/unitq](https://www.linkedin.com/company/unitq)

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