---
title: 'Customer Support Specialist with Danish at ViaBill'
canonical: 'https://feeny.ai/job/customer-support-specialist-with-danish-viabill-copenhagen-qmsvhf1by98v'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Specialist with Danish at ViaBill

- **Company:** ViaBill
- **Location:** Copenhagen, Denmark
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-02-02
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/viabill/f58f20bc-b6ec-4879-8b8c-8e69a466c514

## Job description

## About ViaBill

ViaBill is Denmark’s leading “Buy Now, Pay Later” provider, helping consumers manage their purchases with flexible payment solutions. We’re on a mission to make shopping smarter and more accessible, both online and in-store.

We are looking for a Danish-speaking Customer Support Specialist to help our customers with everyday questions and ensure a smooth and professional experience with ViaBill.

## What you will do

- Support customers with questions related to payments, orders, and accounts
- Resolve cases in a clear, friendly, and solution-oriented manner
- Follow internal procedures and guidelines, including compliance-related checks
- Accurately register and document cases in our support system
- Identify recurring issues and share insights with the team
- Collaborate closely with colleagues across Customer Support and Operations

## About you

- Native Danish speaker or fluent at a professional level
- Strong command of English, which is our working language
- Experience in customer support or another customer-facing role
- Clear and professional communicator with a strong service mindset
- Structured and reliable, comfortable handling multiple cases in parallel
- Calm and professional, even in challenging situations
- Confident using digital tools and support systems
- Motivated to learn and work in a fast-moving environment

## What we offer

- A stable role in a growing and well-established FinTech company
- Structured onboarding and continuous support
- A professional, supportive, and down-to-earth team
- Modern office in the heart of Copenhagen
- Opportunities for development and growth within Customer Support

## About Our Team

We believe in talent, drive, and creating an environment where everyone has the freedom to develop their skills. Our success is backed by numbers and data, and we recognize those who push beyond expectations. Our diverse, highly talented team consists of 20+ nationalities and is headquartered in Copenhagen, Denmark. Our office is located in the historic heart of the city.

Join our 70+ ambitious colleagues and be part of something extraordinary.

Interested in becoming part of our journey? Please submit your CV in English.

## About ViaBill

## Company Overview
- **One-liner**: ViaBill provides buy now, pay later (BNPL) and installment payment solutions for online and in-store purchases, enabling consumers to split costs while merchants receive upfront payment.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Copenhagen, Denmark
- **Founded**: 2014
- **Founders**: Not publicly disclosed; CEO Jan Lytje-Hansen is a key leader and owner.

## Core Business
- **Primary industry**: Financial Services / Payments (Buy Now, Pay Later)
- **Target customers**: B2B (merchants and retailers) and B2C (consumers). Serves e-commerce businesses of all sizes, with recent expansion into physical retail.
- **Mission or purpose**: Change online shopping for the better by providing smarter, straightforward payment options that help people live better lives on a budget.

## Products & Services
- **ViaBill BNPL (Online)**: A pay‑later and installment solution integrated into e‑commerce checkout. Consumers can split purchases into monthly installments; ViaBill pays the merchant upfront.
- **ViaBill In‑Store Pay Later**: A new solution for physical retail, launched in late 2025. Customers sign up and split purchases directly at checkout without complex integrations for the merchant. Currently live in 65 Skousen stores across Denmark.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: **Revenue** – EUR 27.8 million (approx. USD 30 million) for fiscal year 2023/24 (ending Sep‑2024), up 25% year‑over‑year. **Total Funding** – USD 178.9 million raised across 4 rounds (Seed, Series A, Venture, Debt).
- **Notable Investors/Partners**: Headline, BlackFin Capital Partners, Fasanara Capital. Key merchant partner: Skousen (Denmark).
- **Growth Signals**: 25% revenue growth, 23% loan book growth (EUR 102.8M), 23% increase in customer transactions (2.7M in FY23/24). Headcount grew 22.6% YoY to 48 employees. Expanding into in-store payments and US market.

## Competitive Advantages
- **Merchant‑friendly BNPL**: ViaBill pays merchants upfront, removing risk and offering a seamless integration (no integration needed for in-store).
- **Remote‑first engineering culture**: Fully remote development team since before the pandemic, with mature AWS/Kubernetes/CI‑CD infrastructure managed as code, enabling high developer autonomy and rapid deployment.
- **Multicultural, distributed team**: Employees across 10 countries, fostering diverse perspectives and global talent access.

## Strategic Focus
- **Expand in‑store BNPL**: Following the Skousen launch, ViaBill aims to bring its pay‑later solution to more physical retailers.
- **Grow loan book and transaction volume**: Continue scaling revenue and customer base, leveraging recent funding and strong financial performance.
- **International presence**: Maintain and grow operations in the US (New York office) and key European markets.

## Why Work Here
- **Remote & flexible**: Fully remote development team with a remote‑first culture. Developers have high autonomy and work on impactful products from idea to deployment.
- **Engineering excellence**: Mature DevOps setup (AWS, Kubernetes, Terraform, CI/CD), clean code philosophy, and open‑source contributions. Developers deploy multiple times per day.
- **Work‑life balance**: Emphasized by current employees; the company values rest and time off.
- **Growth opportunities**: Employees report career development (e.g., from Support to Core Specialist with ownership). Flat hierarchy and trust‑based environment.
- **Culture**: Knowledge sharing, teamwork, and multicultural collaboration. The company has a 3.2/5 employer rating (26 reviews) with strengths in career growth (3.2) and culture (2.9).

## Sources
1. [ViaBill Careers (Lever)](https://jobs.lever.co/viabill)
2. [ViaBill Developers Page](https://www.viabill.com/dk/developers/)
3. [CB Insights Company Profile](https://www.cbinsights.com/company/viabill)
4. [ViaBill LinkedIn Post (Financial Results)](https://linkedin.com/company/viabill)
5. [Workable Openings](https://apply.workable.com/viabill/)

## Other roles at ViaBill

- [Office Coordinator](https://feeny.ai/job/office-coordinator-viabill-copenhagen-3y0fq8akcq8x) — Copenhagen, Denmark
- [Dansktalende Customer Support Specialist — FinTech](https://feeny.ai/job/dansktalende-customer-support-specialist-fintech-viabill-copenhagen-tq1c3f2ec60d) — Copenhagen, Denmark
- [Senior Frontend Developer (Angular) - Remote (EU)](https://feeny.ai/job/senior-frontend-developer-angular-remote-eu-viabill-copenhagen-90s8vhnst1ck) — Copenhagen, Denmark