---
title: 'Customer Support Specialist with German at SINGU'
canonical: 'https://feeny.ai/job/customer-support-specialist-with-german-singu-krakow-xv585mmzyeza'
type: 'job'
last_seen: '2026-10-30'
---

# Customer Support Specialist with German at SINGU

- **Company:** SINGU
- **Location:** Kraków, Poland / Warsaw, Poland
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-20
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.ashbyhq.com/singu/d922ebc5-0c5f-423d-b947-097b9a91d377

## Job description

## About SINGU

At SINGU, we’re redefining how the world’s most ambitious real estate companies run their operations. Our mission is to become Europe’s leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios — empowering our Clients to protect revenue, boost efficiency, and unlock new value across every aspect of their business.

Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following our union with the UK’s Micad and Germany’s net-haus, we now help manage 100,000+ buildings across 35+ countries — and we’re just getting started.

Backed by a leading growth equity investor, we’re scaling rapidly and partnering with global leaders such as Prologis, ECE, CTP, Hillwood, Logicor, GLP, and Unibail-Rodamco-Westfield. As we continue to grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

If you’re ready to help build Europe’s leading platform for property operations — and make a tangible impact on how the real estate industry works — join SINGU and be part of this transformation.

Customer Support Specialist – The Bridge Between Users & Product

As Customer Support Specialist you're the frontline guardian of our Facility Management platform, providing 1st and 2nd level application support and making sure users always have a clear way forward. Throughout the day, you support users via email, phone, and ticketing systems, translating their issues into calm guidance and practical next steps.

When something goes wrong, you switch into problem-solver mode: you troubleshoot technical issues, dig for the root cause, and coordinate efficient resolutions with the right people. You don't just fix what's in front of you — you step back to analyze recurring problems, then collaborate with Product & Development teams to improve the platform and prevent repeat headaches.

As you learn, you capture it for others: you create and update documentation, user guides, and knowledge base articles so answers get faster over time. You also help the community grow by assisting with onboarding and training of new users, making their first steps feel easy and confident. And because support is never "done," you participate in continuous improvement initiatives, helping shape smarter platform processes for both users and the team.

A big part of your role will also be supporting our customer migration from one system to the other. You’ll guide customers through the switch end to end: you run trainings and webinars, answer their questions along the way, and proactively spot and solve problems before they turn into blockers – so every customer lands on the new platform confident and ready to go.

This is a hybrid position – 2-3 days from the office (Cracow or Warsaw) per week.

## What You'll Bring to the Team

- Fluent in both German and English (spoken & written) — mandatory: you'll support users confidently in both languages, making complex topics feel simple and human.
- Experience in application support, IT support, or a similar role: you already know how to work with users, systems, and tickets — and how to stay calm when things get messy.
- Strong analytical and problem-solving skills: you like digging into issues, finding patterns, and getting to the real cause (not just the symptom).
- Excellent communication skills and a service-oriented mindset: you can explain technical things clearly, and you genuinely care about helping people succeed.
- Confidence in front of an audience: experience running trainings, webinars, or onboarding sessions is a big plus – you enjoy walking people through new tools and making change feel easy.
- Ability to work independently, structured, and with high attention to detail: you're organized, reliable, and you don't let small things slip through the cracks.
- Basic understanding of databases, APIs, or ticketing systems is a plus: you don't need to be a developer, but you're comfortable around technical concepts and tools.
- Hands-on experience with Intercom, Zoho, or Jira is a plus: these are the tools you’ll use every day, so knowing your way around them helps you hit the ground running.
- Experience in Facility Management or SaaS environments is an advantage, but not required: if you know the space, great — if not, your curiosity and learning speed matter most.

## What we offer

- Competitive salary – depending on your experience, we offer 8 300 – 11 200 PLN gross CoE, or 10 000 – 13 500 PLN net b2b.
- Flexible, hybrid working: combine on-site days in our office with home office
- A collaborative, no-micromanagement culture with honest, open feedback – we work as equals, share what didn’t go well, and improve together.
- Part of a fast-scaling international group – redefining how real estate and maintenance are managed across Europe
- Open company culture with flat hierarchies at Europe’s fastest-growing CAFM company
- Individual training and development opportunities
- Regular team events & company events

If this role sounds like a good fit, we’d love to hear from you. Apply and help us build technology that supports critical operations every day.

## About SINGU

## Company Overview
- **One-liner**: SINGU provides a unified CAFM/CMMS platform that centralizes maintenance, assets, and ESG management for real estate portfolios worldwide.
- **Entity Type**: Private (funding stage not publicly disclosed; backed by strategic acquisitions)
- **Headquarters**: Cracow, Poland (with additional offices in Warsaw, Berlin, Frankfurt, Altrincham, Silverstone, Summerville, and Broadway)
- **Founded**: 2009
- **Founders**: Not publicly disclosed (Group CEO: Paweł Malon)

## Core Business
- **Primary industries**: Property & facilities management, real estate operations (commercial, logistics, retail, healthcare, higher education, government)
- **Target customers**: B2B / Enterprise (facility managers, property owners, service partners)
- **Mission**: “To empower operations teams, owners, and service partners across logistics hubs, retail networks, healthcare, higher education, government, and adjacent sectors through a unified CAFM platform that centralizes data and workflows – driving efficiency, ensuring compliance, and delivering long-term value.”

## Products & Services
- **SINGU Platform**: An integrated CAFM (Computer-Aided Facility Management) / CMMS (Computerized Maintenance Management System) software suite. Modules include:
  - **Building Operations**: Work order management, preventive maintenance, equipment management, property inspections.
  - **Portfolio Oversight**: Real-time property intelligence, CAPEX management, advanced BI reporting & analytics.
  - **External Services**: Vendor relationship management, bid processing, compliance tracking.
  - **Operational ESG**: ESG reporting, utility data collection, sustainability initiatives.
- **Micad (by SINGU)**: Space, asset, and compliance management solutions (acquired 2025).
- **Net-haus GmbH (by SINGU)**: German facilities management provider with 25+ years of experience (acquired 2025).
- **Synbiotix (by SINGU)**: UK-based healthcare facilities and compliance software (acquired 2026).

All offerings are SaaS/cloud-based with API integrations.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 250 million m² of real estate under management; 500+ enterprise clients across 40+ countries; 500,000+ daily users
- **Notable Investors/Partners**: Not publicly disclosed (self-funded growth with acquisition strategy)
- **Growth Signals**: 
  - Completed three strategic acquisitions in 2025‑2026 (Micad, net-haus, Synbiotix) to build a pan-European platform.
  - Expanded operations across CEE and DACH markets in 2024.
  - Introduced ESG capabilities and AI-driven innovations (2023).
  - Portfolio under management grew from >100 million m² in 2020 to >250 million m² today.

## Competitive Advantages
- **Unified platform**: Single source of truth for maintenance, assets, ESG, and portfolio oversight – replaces fragmented tools and manual processes.
- **Pan‑European scale**: Combined expertise from four brands (SINGU, Micad, net-haus, Synbiotix) with local market knowledge.
- **Predictive maintenance & AI**: Leverages AI for early issue detection, reducing downtime and repair costs.
- **ESG integration**: Embedded sustainability reporting helps clients meet regulatory standards.
- **Strong client base**: Over 500 enterprise clients across multiple verticals (logistics, retail, healthcare, public sector).

## Strategic Focus
- **Goal**: “To become Europe’s leading platform for property operations” by setting the benchmark for efficient, transparent, and sustainable operations.
- **Approach**: Drive automation, advanced analytics, and seamless integrations; continue strategic M&A to expand geographic and vertical reach; unify all brands into a cohesive platform.

## Why Work Here
- **Culture**: Emphasizes adaptability, collaboration, ambition, and client focus. Values open communication and constant development.
- **Work model**: Hybrid work options with flexible hours for most roles; core working hours but schedule flexibility.
- **Perks & benefits**:
  - Private healthcare and mental well‑being platform.
  – Personal learning budget (courses, books, tools, conferences).
  – Sports membership card (gym, pools, classes).
  – Monthly commuting allowance.
  – Paid day off for medical checkups.
  – Milestone gifts and parental benefit.
- **Recruitment process**: Typically 2‑4 weeks, with resume reviewed by a person (not algorithm), initial phone call, online interview with hiring manager, and possible short task.
- **Engineering culture**: Collaborative creativity, emphasis on modern dev practices (CI/CD, automated testing across web/mobile/API). The company “encourages everyone to bring their ideas forward.”

## Sources
1. [SINGU About Page](https://singu.com/about/)
2. [SINGU Homepage](https://singu.com/)
3. [SINGU Careers](https://singu.com/career/)
4. [Our Impact](https://singu.com/our-impact/)
5. [How SINGU Improved Facility Management in 2025](https://singu.com/how-singu-improved-facility-management-in-2025/)

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