---
title: 'Customer Support Supervisor l Onsite - Chesterfield at Blink Health'
canonical: 'https://feeny.ai/job/customer-support-supervisor-l-onsite-chesterfield-blink-health-chesterfield-wa9jhrdm737h'
type: 'job'
last_seen: '2026-09-09'
---

# Customer Support Supervisor l Onsite - Chesterfield at Blink Health

- **Company:** Blink Health
- **Location:** Chesterfield, MO
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/blinkhealth/jobs/8786053002

## Job description

Company Overview:

[Blink Health](https://www.blinkhealth.com/)is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

[BlinkRx](https://www.blinkhealth.com/blinkrx)is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You’ll Do:

- Manage a growing team of Patient Support Specialists and assist with the day-to-day operations of the Patient
- Support team to ensure operational excellence and adherence to SLAs
- Review and analyze team and individual Specialists’ performance data to meet and exceed structured performance targets across the team
- Collaborate with cross functional stakeholders on the implementation of company and department initiatives to drive operational improvements & productivity gains to support business and linear team growth
- Manage the queue, backlogs and workflows of the Patient Support team and make tradeoffs to optimize performance
- Leverage customer insights and expertise to identify workflow and process improvements to optimize the overall customer experience
- Leverage your business expertise and use discretion to resolve complex and ambiguous escalations from Patient Success team
- Foster a collaborative, cohesive, and enjoyable team dynamic

What You'll Need:

- Associate’s or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
- 3+ years of leadership experience in a fast paced environment
- 2+ years of customer service, call center, healthcare, pharmacy or other relevant experience
- Strong leadership; ability to provide critical and on-time feedback and coaching to team members and business partners
- Ability to leverage data to make crucial decisions independently
- Strong problem solving skills, especially when working with ambiguous information
- Attention to detail with a knack for precision and organization
- Confident, patient, respectful, and a clear communicator

Location:

- Fully onsite role in Pittsburgh, PA (Robinson Township)

Benefits:

- Medical, dental, and vision coverage starting day 1
- 401k with Traditional and Roth options
- Paid sick and vacation time
- Holidays off
- 12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
- Short-term and long-term disability coverage at no cost
- Life insurance
- Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
- Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
- Daily snack and drink stipend at all pharmacy locations

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

## About Blink Health

## Company Overview
- **One-liner**: Blink Health is a healthcare technology company that builds products to make prescription medications more accessible and affordable for all Americans, primarily through its BlinkRx pharma-to-patient cloud platform and Quick Save discount card.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Matthew Chaiken (Co-Founder), Geoff Chaiken (CEO)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech), Digital Pharmacy, Prescription Discount Services
- **Target customers**: Patients (B2C), Pharmaceutical companies (B2B), Healthcare providers/physicians
- **Mission or purpose statement**: To make prescriptions accessible and affordable to everybody, removing traditional roadblocks within the prescription supply chain to improve health outcomes.

## Products & Services
- **[BlinkRx]**: The world's first pharma-to-patient cloud. A digital concierge service for patients prescribed branded medications, offering transparent low prices, free home delivery, and world-class support. It centralizes the process so patients no longer face affordability, paperwork, or inventory issues at the pharmacy.
- **[Quick Save]**: A discount prescription card product that helps patients save on medications, likely at local pharmacies.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$40.0M** (latest estimate) | **Total Funding**: **$316.0M** across 6 rounds.
- **Notable Investors/Partners**: Key investors include **8VC** (led Series A and Series B), **SuRo Capital** (led a 2020 round). The company has also hired talent from Amazon, Walgreens, CVS Health, and Microsoft.
- **Growth Signals**: Headcount grew **33.8% year-over-year** (reaching ~471 employees). The company has a strong presence with offices in the US, India, and Colombia. Job postings are up **45.6% year-over-year**, indicating aggressive expansion. LinkedIn followers grew **92.6% year-over-year**.

## Competitive Advantages
- **First-mover in Pharma-to-Patient Cloud**: BlinkRx is a unique, centralized platform that directly connects pharmaceutical companies to patients, solving a fragmented and frustrating experience.
- **Massive Addressable Problem**: The company addresses a critical pain point at the intersection of healthcare and personal finance—affordability and access to medication.
- **Strong Growth Trajectory**: Rapid headcount and follower growth suggest strong market validation and product-market fit.
- **Cross-Industry Talent Pool**: The company attracts talent from top tech (Amazon, Microsoft) and healthcare/pharmacy (CVS, Walgreens) giants, blending engineering, operations, and healthcare expertise.

## Strategic Focus
- **Scaling the BlinkRx Platform**: The primary focus is on expanding the reach and capabilities of the pharma-to-patient cloud.
- **Operational Excellence**: With recent job postings for roles like "Manager, Operational Excellence," the company is investing in streamlining its pharmacy network, fulfillment, and customer service operations.
- **Data & AI**: The recent departure of the VP of Data and AI suggests a possible restructuring or evolution of its data strategy, but the role's existence highlights a focus on leveraging data for better patient outcomes and operational efficiency.

## Why Work Here
- **High Impact Work**: The company directly helps people at a vulnerable intersection of health and finances, providing a strong sense of purpose.
- **Fast-Growing Environment**: With 33% YoY headcount growth and a startup culture described as "relentlessly learning and constantly curious," employees can expect rapid professional development. The company is described as a "highly collaborative team of builders and operators."
- **Hybrid & Remote Options**: The company offers a mix of onsite, hybrid, and remote roles. Specific roles are listed for onsite locations (Chesterfield, MO; Pittsburgh, PA) and hybrid/remote for others (e.g., New York, NY). The Indeed profile notes "work from home" as a benefit.
- **Culture**: The company values diversity and is an equal opportunity employer. It promotes a culture of invention and collaboration in an industry resistant to change.
- **Notable Perks**: Flexible work schedules. The company has a presence in multiple countries, offering potential for global collaboration.

## Sources
1. [Blink Health Website](https://www.blinkhealth.com/)
2. [Blink Health Careers Page (Greenhouse)](https://job-boards.greenhouse.io/blinkhealth)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/blink-health/life)
4. [Indeed Company Page](https://www.indeed.com/cmp/Blink-Health)

## Other roles at Blink Health

- [Senior Analyst, Client Analytics](https://feeny.ai/job/senior-analyst-client-analytics-blink-health-new-york-qswq201hcngq) — New York, NY
- [Part-Time Pharmacist -Closed Door | Onsite-Chesterfield, MO](https://feeny.ai/job/part-time-pharmacist-closed-door-onsite-chesterfield-mo-blink-health-7dvrpew6qh9b) — Chesterfield, MO
- [Manager, Pharmacy Operations (Patient Safety)](https://feeny.ai/job/manager-pharmacy-operations-patient-safety-blink-health-pittsburgh-367nac0hzxda) — Pittsburgh, PA
- [IT Support Technician](https://feeny.ai/job/it-support-technician-blink-health-st-louis-xa5fqxgr7sbw) — St Louis, MO
- [Part-Time Pharmacist- Closed Door | Onsite-Pittsburgh, PA (Robinson Township)](https://feeny.ai/job/part-time-pharmacist-closed-door-onsite-pittsburgh-pa-robinson-township-blink-qtssd6sqpq5d) — Pittsburgh, PA
- [Pharmacy Technician, Closed Door | Onsite- Chesterfield](https://feeny.ai/job/pharmacy-technician-closed-door-onsite-chesterfield-blink-health-chesterfield-khz46ydcqqdf) — Chesterfield, MO
- [Fulfillment Technician, Pharmacy  | Onsite- Chesterfield](https://feeny.ai/job/fulfillment-technician-pharmacy-onsite-chesterfield-blink-health-chesterfield-25a3fmkk365z) — Chesterfield, MO
- [Lead Product Designer](https://feeny.ai/job/lead-product-designer-blink-health-new-york-mepcwvnejy9r) — New York, NY
- [Certified Pharmacy Technician | Onsite - Chesterfield](https://feeny.ai/job/certified-pharmacy-technician-onsite-chesterfield-blink-health-chesterfield-n463wd6v9ze9) — Chesterfield, MO
- [Certified Pharmacy Technician- Closed Door | Onsite- Pittsburgh](https://feeny.ai/job/certified-pharmacy-technician-closed-door-onsite-pittsburgh-blink-health-b33qedvjvvc9) — Pittsburgh, PA