---
title: 'Customer Support Working Student at Eye Security'
canonical: 'https://feeny.ai/job/customer-support-working-student-eye-security-the-hague-75jb0nsk7bar'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Support Working Student at Eye Security

- **Company:** Eye Security
- **Location:** The Hague, Netherlands
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/eye-security/79200593-76b9-4b9d-9c15-077add5c8294

## Job description

Customer Support Specialist - Working Student Eye Security is a fast-growing cybersecurity scale-up founded in 2020 by three employees of the Dutch Secret Service with the mission to protect the digital assets of SMEs across Europe. With a robust portfolio under the Eye Cyber Guard product bundle, Eye Security offers customized cybersecurity solutions in a subscription-based SaaS model. The offering ranges from Managed Detection and Response, Incident Response and Attack Surface Management to Security Awareness Services and Insurance and is aimed at a customer base of over 1000 companies. Eye Security currently employs over 150 ambitious IT experts in the Netherlands, Belgium, Germany and the UK. Are you up for a challenge and joining us?

## About the role

As a Customer Support Specialist for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling customer requests, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date. What we expect from you:

- Help our customers and partners with answering concrete cybersecurity, administrative and operational questions
- Register, classify, and prioritize everything that comes in
- Process and track customer and partner support requests, ensuring proper resolution
- Keep customers and partners updated on the progress of their requests
- Ensure that work instructions and guides remain up to date

Key Focus Areas:

- Provide excellent service to customers and partners
- Resolve incidents and requests as quickly as possible
- Consult with more experienced colleagues to solve more complex problems
- Maintain up-to-date work instructions and guides
- Adhere to ways of working agreed within the team

What you will need:

- Studying or just finished an HBO or University course, preferably focused on IT or Cyber Security
- Proven knowledge of corporate IT environments
- Analytical, customer- and result-focused
- Excellent communication skills
- Fluent in both English and Dutch, written and spoken. German would be a plus.
- Available for 2 days / week on average
- Working from home, combined with working from the office in The Hague (min. 1 day a week)

## About Eye Security

## Company Overview
- **One-liner**: Eye Security provides enterprise-grade cybersecurity, including managed detection and response (MDR), cyber insurance, and incident response, specifically designed for mid-sized businesses across Europe.
- **Entity Type**: Private (Series B)
- **Headquarters**: Den Haag, Netherlands
- **Founded**: 2020
- **Founders**: Job, Piet, and Vincent (former Dutch intelligence & military security service members)

## Core Business
- **Primary industry/industries**: Cybersecurity (Computer and Network Security) & Insurtech
- **Target customers**: B2B, primarily mid-market companies (SMEs) in sectors like logistics, manufacturing, professional services, and healthcare.
- **Mission or purpose statement**: To protect every organization in Europe by making high-end cyber security and insurance protection accessible to mid-sized businesses.

## Products & Services
- **Managed XDR**: AI-driven detection and expert-led response for 24/7 protection against threats. [eye.security](https://www.eye.security/)
- **24/7 Incident Response**: Restore business operations with a dedicated hotline and rapid response team. [eye.security](https://www.eye.security/)
- **Cyber Insurance**: Ensures business continuity and provides financial protection against the costs of a cyber attack. [eye.security](https://www.eye.security/)
- **Security Awareness**: Improves security culture through employee training programs. [eye.security](https://www.eye.security/)
- **Eye Log**: 12 months of EU-native log retention for compliance and threat hunting. [eye.security](https://www.eye.security/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding of **$61.9M** (as of 2024).
- **Notable Investors/Partners**: J.P. Morgan Growth Equity Partners (Lead, Series B), Bessemer Venture Partners (Lead, Series A), TIN Capital (Lead, Seed). [linkedin.com](https://www.linkedin.com/company/eyesecurity/)
- **Growth Signals**: Protects **750+** European companies; headcount grew **12.6% YoY** to 161 employees; operates in 10 countries; actively hiring with 51 open positions. [linkedin.com](https://www.linkedin.com/company/eyesecurity/)

## Competitive Advantages
- **Founding Team Expertise**: Founded by former members of the Dutch AIVD and MIVD intelligence services, giving them unique insight into the threat landscape. [eye.security](https://www.eye.security/careers)
- **All-in-One Solution**: Uniquely combines MDR, incident response, security awareness, and cyber insurance into a single, affordable package for the mid-market. [eye.security](https://www.eye.security/)
- **AI + Human Insight**: Uses AI for speed in detection, combined with a European SOC team of experts for context and accuracy. [eye.security](https://www.eye.security/)
- **Mid-Market Focus**: Tailored for companies that find enterprise solutions too complex and expensive, but need more than basic consumer tools.

## Strategic Focus
- **European Expansion**: Scaling operations across the UK, Netherlands, Germany, Belgium, and beyond. [eye.security](https://www.eye.security/careers)
- **Product Innovation**: Continuing to develop AI-driven security tools and integrating them with insurance products to simplify the customer experience. [eye.security](https://www.eye.security/)
- **Market Penetration**: Targeting specific verticals like healthcare, logistics, and manufacturing with tailored solutions.

## Why Work Here
- **Culture & Mission**: Emphasizes a "culture first" environment with a mission to protect European businesses from cyber crime. The team includes former intelligence experts and world-class engineers. [eye.security](https://www.eye.security/careers)
- **Flexibility**: Hybrid working model with flexible hours. [eye.security](https://www.eye.security/careers)
- **Time Off**: Generous time-off policy including country-specific holidays, floating holidays, volunteering days, and wellness/mental health days. [eye.security](https://www.eye.security/careers)
- **Growth**: Dedicated learning budget, conferences, networking events, and time off for learning and development. [eye.security](https://www.eye.security/careers)
- **Perks**: Annual company-wide "Eye-cation", quarterly company events, and monthly team gatherings. [eye.security](https://www.eye.security/careers)

## Sources
1. [eye.security](https://www.eye.security/careers)
2. [eye.security](https://www.eye.security/)
3. [linkedin.com](https://www.linkedin.com/company/eyesecurity/)
4. [cbinsights.com](https://www.cbinsights.com/company/eye-security)

## Other roles at Eye Security

- [Staff AI Engineer](https://feeny.ai/job/staff-ai-engineer-eye-security-the-hague-6dbax24pd70g) — The Hague, Netherlands
- [Customer Success Manager Netherlands (m/f/x)](https://feeny.ai/job/customer-success-manager-netherlands-m-f-x-eye-security-the-hague-drc74y2vqjqs) — The Hague, Netherlands
- [Senior Partner & Field Marketing Manager Nordics (m/f/x)](https://feeny.ai/job/senior-partner-field-marketing-manager-nordics-m-f-x-eye-security-stockholm-anwxsh9w0w8s) — Stockholm, Sweden
- [Director of Revenue Operations (m/f/x)](https://feeny.ai/job/director-of-revenue-operations-m-f-x-eye-security-berlin-w9ctc0fbyvdq) — Berlin, Germany
- [Accountmanager Cybersecurity](https://feeny.ai/job/accountmanager-cybersecurity-eye-security-netherlands-8peemn5qbdpg) — Netherlands
- [Technical Information Security Officer (ISO)](https://feeny.ai/job/technical-information-security-officer-iso-eye-security-the-hague-c6vssjdqbvrf) — The Hague, Netherlands
- [Senior Software Engineer, Agents (m/f/x)](https://feeny.ai/job/senior-software-engineer-agents-m-f-x-eye-security-berlin-7zq5fc9y0v32) — Berlin, Germany
- [MSP Partner Manager Nordics (f/m/x)](https://feeny.ai/job/msp-partner-manager-nordics-f-m-x-eye-security-nordics-q4dsjm1g8t46) — Nordics
- [Partner Manager MSP - Norden (f/m/x)](https://feeny.ai/job/partner-manager-msp-norden-f-m-x-eye-security-nordics-vkz5rex5v3xp) — Nordics
- [Senior Product Manager – German Speaking - Managed Detection and Incident Response (m/f/x)](https://feeny.ai/job/senior-product-manager-german-speaking-managed-detection-and-incident-response-dcd982rketqy) — Berlin, Germany