---
title: 'Customer Tech Support - German at SiteMinder'
canonical: 'https://feeny.ai/job/customer-tech-support-german-siteminder-pune-g2v4qej9rn14'
type: 'job'
last_seen: '2026-10-24'
---

# Customer Tech Support - German at SiteMinder

- **Company:** SiteMinder
- **Location:** Pune, India
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-22
- **Last confirmed live:** 2026-10-24
- **Apply:** https://jobs.ashbyhq.com/siteminder/989d6eec-8e2a-42b4-b14b-b5b9b3e5fa44

## Job description

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What We Do...

Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still. About the German Tech support role...

The role will provide technical assistance and advice to SiteMinder customers and partners across the region.

Your knowledge and insights will be key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.

## What you’ll do…

- Provide technical support for all SiteMinder-labelled products and services to internal and external customers.
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels.
- Identify customer support needs and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs.
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs.
- Act as a technical expert, identifying issues and communicating issues and requirements internally.

## What you have…

- High level of Customer service and IT technical skills.
- Fluent German and English communication skills, both written and verbal.
- Strong analytical skills - you’ll be able to quickly analyse problems, determine the root cause and reach a resolution.
- Curiosity to understand our products, and to ask the right questions that will lead you to identify the customer's issue.
- Tech-savviness - you are able to operate across multiple technical platforms and systems in a fast paced, KPI-driven environment.
- Stakeholder management and conflict resolution - you can work across internal teams to find solutions, and interact professionally with customers to deliver a great experience.
- Openness to learning and feedback.

Our Perks & Benefits…

- Hybrid role
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement

This role will work EMEA time zone Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.

## About SiteMinder

## Company Overview
- **One-liner**: SiteMinder provides an AI-powered platform that helps hotels manage distribution, optimise revenue, and acquire guests through a unified control centre.
- **Entity Type**: Public (ASX: SDR)
- **Headquarters**: Sydney, Australia
- **Founded**: 2006
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Hospitality technology (hotel management, distribution, revenue management)
- **Target customers**: B2B; hotels of all sizes, from independent properties to large groups, across 150 countries
- **Mission or purpose**: To give hoteliers the power to compete and win by turning visibility into measurable revenue.

## Products & Services
- **[Channel Manager](https://www.siteminder.com/)**: Syncs rates and availability across 450+ booking channels in as little as 60 seconds.
- **[Revenue Management](https://www.siteminder.com/)**: Dynamic Revenue Plus offering AI-driven price recommendations and real-time market insights.
- **[Website Builder](https://www.siteminder.com/)**: Enables hotels to build professional, mobile-optimised websites with a commission-free booking engine.
- **[Business Intelligence](https://www.siteminder.com/)**: Real-time reporting, competitor insights, and AI-driven forecasting via SiteMinder iQ.
- **[Payments](https://www.siteminder.com/)**: Secure, hotel-optimised payment processing (PCI certified, GDPR compliant).
- **[Guest Engagement](https://www.siteminder.com/)**: Streamlined communications to enhance guest experience and drive revenue.
- **[Metasearch](https://www.siteminder.com/)**: Boost visibility on Google, Trivago, and Tripadvisor with optimised listings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources; as a public company, market cap can be obtained from ASX filings.
- **Key Metric**: Over US$50 billion in hotel revenue processed annually through the platform (2024); serves 53,000+ hotels with 44,500+ customers.
- **Notable Investors/Partners**: Over 2,000 ecosystem partners including Trip.com, Cloudbeds; integrations with PMS, RMS, CRS, payment gateways.
- **Growth Signals**: Launch of Dynamic Revenue Plus globally; introduction of SiteMinder iQ AI engine; deepened partnership with Trip.com; year-end 2024 growth to 44,500+ customers from 53,000+ hotels; continued awards (Overall Hoteliers Choice Award, Best Channel Manager for 5 consecutive years).

## Competitive Advantages
- **AI-powered forecasting and dynamic revenue management** that uses nearly 4 billion data points to provide real-time market insights.
- **Largest distribution network** with connections to 450+ booking channels, GDS, and metasearch.
- **Unified platform** combining channel management, revenue management, website building, payments, and guest engagement in one control centre.
- **20 years of domain expertise** and the most awarded hotel industry platform.
- **24/7 support in 11 languages**, PCI/GDPR compliance.

## Strategic Focus
- **AI & data leadership**: Expanding SiteMinder iQ to deliver actionable intelligence across the platform.
- **Global distribution reach**: Growing the partner ecosystem (2,000+ partners and counting) and channel connections.
- **Platform unification**: Enabling hoteliers to manage all revenue operations from a single dashboard.
- **Accessibility**: Making dynamic revenue management available to every hotel, regardless of size.

## Why Work Here
- **Flexible working**: Hybrid or remote options depending on location.
- **Culture & growth**: Emphasis on continuous learning, educational leave, and career development.
- **Benefits**: Bonus leave at career milestones, Employee Assistance Program (EAP) for mental health, local support services.
- **Engineering culture**: Global engineering teams, focus on building scalable, secure, and intelligent systems.
- **Global team**: Offices across 150 countries with a diverse, international workforce.

## Sources
1. [siteminder.com](https://www.siteminder.com/) – Main website with product information
2. [siteminder.com/careers](https://www.siteminder.com/careers/) – Careers page with benefits and culture details
3. [siteminder.com/about](https://www.siteminder.com/about/) – About page with platform overview and key metrics
4. [siteminder.com/jobs](https://www.siteminder.com/jobs/) – Job listings page
5. [au.linkedin.com/company/siteminder](https://au.linkedin.com/company/siteminder) – LinkedIn company page

## Other roles at SiteMinder

- [Customer Tech Support - German](https://feeny.ai/job/customer-tech-support-german-siteminder-delhi-w8gkh0pvks5a) — Delhi, India
- [Configuration Success Analyst](https://feeny.ai/job/configuration-success-analyst-siteminder-manila-etnw82eqs4mm) — Manila, Philippines
- [Senior Accounts Payable Administrator](https://feeny.ai/job/senior-accounts-payable-administrator-siteminder-manila-660nnnp5y81f) — Manila, Philippines
- [Customer Solutions Analyst](https://feeny.ai/job/customer-solutions-analyst-siteminder-manila-332kz9hrafc3) — Manila, Philippines
- [Regional Revenue Operations Manager](https://feeny.ai/job/regional-revenue-operations-manager-siteminder-dallas-0r353e4e0ftk) — Dallas, TX
- [Customer Solutions Analyst - Spanish](https://feeny.ai/job/customer-solutions-analyst-spanish-siteminder-pune-ytj9ax04cvbd) — Pune, India
- [Product Manager](https://feeny.ai/job/product-manager-siteminder-pune-gemcvbqmt5a6) — Pune, India
- [Business Development Manager, DACH](https://feeny.ai/job/business-development-manager-dach-siteminder-berlin-qkf847fj4b3v) — Berlin, Germany
- [Senior Sales Executive (Remote)](https://feeny.ai/job/senior-sales-executive-remote-siteminder-berlin-edjeg310st9q) — Berlin, Germany
- [Account Executive (Spanish)](https://feeny.ai/job/account-executive-spanish-siteminder-barcelona-9tjz2q5qrvzy) — Barcelona, Spain