--- title: 'Customer Technical Account Manager – OTT Cloud Streaming at Bitmovin' canonical: 'https://feeny.ai/job/customer-technical-account-manager-ott-cloud-streaming-bitmovin-middle-east-fp8z02xqxah9' type: 'job' last_seen: '2026-09-09' --- # Customer Technical Account Manager – OTT Cloud Streaming at Bitmovin - **Company:** Bitmovin - **Location:** Middle East - **Work type:** remote - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-09 - **Apply:** https://bitmovin.com/careers/8729522002?gh_jid=8729522002 ## Job description Core skills: technical account management, OTT streaming architecture, cloud infrastructure, customer success, revenue expansion, stakeholder engagement, API integrations, media workflow optimization. Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability. “We are constantly seeking out forward thinking individuals who want to shape the future of video... come and work with us!” — Stefan Lederer, CEO At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award-winning products. Diversity in all its forms is encouraged and celebrated; everyone has a role to play in helping us shape the future of video. Why us? Bitmovin is looking for a Customer Technical Account Manager to become the trusted technical advisor to leading Media & Entertainment OTT customers across the Middle East region, operating within Bitmovin's global GTM and partner framework to execute regional initiatives aligned to overall revenue objectives. This is an opportunity that offers: - Customer Ownership: Act as the primary commercial and technical point of contact for strategic OTT customers in the Middle East. - Technical Depth: Work hands-on with technical stakeholders advising on OTT workflows, solution options, and product integration. - Commercial Impact: Drive product adoption resulting in upsell, cross-sell, expansion, and new customer opportunities. - Regional Influence: Collaborate with global and local partners to maximize customer value and market growth, supported by our global solutions engineering and product teams. What you’ll do: You will make an impact that matters by: - Serving as the primary technical advisor and internal Bitmovin advocate for assigned Media & Entertainment OTT customers in the Middle East and key regional accounts. - Engaging stakeholders from engineers to C-level executives — diving deep into APIs and integrations while clearly articulating business impact and ROI. - Driving product adoption and successful onboarding of cloud streaming services. - Identifying and executing upsell, cross-sell, and expansion opportunities to grow existing customer revenue. - Identifying and pursuing new logo opportunities within similar Media & Entertainment accounts. - Leading or supporting integration projects, ensuring smooth implementation aligned with customer workflows. - Troubleshooting streaming workflows, encoding pipelines, and delivery performance issues. - Providing best-practice guidance on OTT architectures including live streaming, VOD, CDN integration, DRM, analytics, and API-based automation. - Collaborating with Product, Support, and Global Partner teams to resolve issues and unlock additional customer value. - Working with global and local partners to maximize customer success and regional growth opportunities. - Monitoring customer health metrics and proactively mitigating risks to retention and revenue growth. - Advocating customer needs internally, influencing product roadmap and feature prioritization. What is it like to be a part of this team? You'll sit at the intersection of technology, business value, and revenue growth — working alongside global solutions engineering, product, and partner teams while owning your regional book of business directly. It's a role for someone who is naturally curious, comfortable moving between deep technical conversations and commercial ones, and motivated to combine technical engagement with regional influence. What can you bring Must-Have Experience: - Experience in technical account management, customer success, solutions engineering, or similar customer-facing technical roles. - Experience within OTT, cloud streaming, or media delivery platforms (live, VOD, SaaS) in the Media & Entertainment sector. - Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and streaming technologies. - Strong understanding of streaming protocols (HLS, DASH, CMAF), DRM, CDN architectures, and video analytics. - Experience with APIs, integrations, and supporting customer implementation projects. - Proven ability to collaborate cross-functionally with Product, Support, and Global Partner teams to resolve technical challenges. - Experience identifying and working with local partners to drive regional growth. - Strong communication skills, with the ability to translate complex technical concepts into clear business value for executive audiences, and confidence engaging both engineering teams and C-level stakeholders. - Fluency in English. A degree in Computer Science, Engineering, or a related technical field is a plus but not required — equivalent hands-on experience is equally valued. Nice-to-Have: - Arabic language skills, for engaging regional stakeholders. - Experience working with video processing, content delivery, and video streaming platforms. - Familiarity with video playback QoE / QoS analytics such as Conviva, Mux, Youbora, or similar solutions. - Scripting or automation skills (Python, Bash). - Knowledge of Agile methodologies and SaaS customer success practices. - Current AWS, Google Cloud, Microsoft Azure, or Oracle Cloud "Professional" cloud certification (Solutions Architect, Cloud Architect, Cloud Developer, etc.), or "Associate" level certification with the ability to earn a "Professional" certification within 6 months. You don’t have experience with all the points above? Don’t worry, we will support you with learning, training, and coaching on the job. Life at Bitmovin Find out more about us on our[Careers Page](https://bitmovin.com/careers/)See what fellow Bitmovers are saying on[LinkedIn](https://www.linkedin.com/company/bitmovin/life/7f143265-8cc2-4ae8-93f4-dc88cf00d0d4/?viewAsMember=true)Check the employee reviews on[Glassdoor](https://www.glassdoor.co.uk/Reviews/Bitmovin-Reviews-E1400248.htm) ## About Bitmovin ## Company Overview - **One-liner**: Bitmovin provides cloud-native video infrastructure solutions for encoding, playback, live streaming, and observability, enabling developers to deliver high-quality video experiences at scale. - **Entity Type**: Private (Series C, total funding $87M) - **Headquarters**: San Francisco, California, USA (with major offices in Klagenfurt and Vienna, Austria; Berlin, Germany; London, UK; and Denver, Colorado, USA) - **Founded**: 2012 - **Founders**: Stefan Lederer (CEO) and Christopher Mueller (CTO) ## Core Business - **Primary industries**: Video streaming technology, OTT (over-the-top) infrastructure, cloud-based video engineering - **Target customers**: B2B – Enterprise customers (250+ globally) including media companies, broadcasters, and content platforms - **Mission**: "To enable developers, worldwide, to play, encode and analyze video simply, efficiently and with the highest quality attainable." - **Vision**: "To shape the future of video." ## Products & Services - **Bitmovin VOD Encoder**: Cloud-native video-on-demand encoding that processes content up to 100x real-time, supporting the latest codecs (AV1, HEVC, etc.) and reducing storage/bandwidth costs by up to 50%. - **Bitmovin Live Encoder**: Broadcast-grade live encoder with 24/7 reliability for events and linear channels, scalable for any audience size. - **Bitmovin Player**: Fully customizable player SDK for web, mobile, and TV platforms, ensuring seamless playback across devices with support for DRM, ads, and accessibility. - **Bitmovin Observability**: Real-time quality of service (QoS) and quality of experience (QoE) analytics to monitor and optimize every playback session. - **Bitmovin Streams**: A simplified cloud streaming service (launched 2022) for rapid video delivery. - **Monetization Solutions**: Support for AVOD, SVOD, and hybrid models with server-side ad insertion (SSAI) and client-side ad insertion (CSAI), including SCTE-35 markers for live. ## Market Standing - **Valuation**: Not publicly disclosed; last known funding round: Series C of $25M (announced alongside an Emmy® Award for innovation in online broadcasting). - **Key Metric**: Total funding raised – $87M (as stated on careers page). Investors include Y Combinator (YC S15), Highland Europe, Atomico, SpeedInvest, Constantia Industries, and Dawn Capital. - **Notable Partners/Investors**: Y Combinator, Highland Europe, Atomico, Dawn Capital, and the University of Klagenfurt (research collaboration on climate-friendly streaming). - **Growth Signals**: - Over 250 enterprise customers globally. - Processes 1 billion+ minutes of VOD content, 10 million+ live minutes, and 2 billion+ player impressions per month. - Awarded an Emmy® for Innovations in Online Broadcasting. - Launched new products (Streams, Live Encoder, Stream Lab) and a €3.3M research project "GAIA" on climate-friendly video streaming. - Expanded offices to Denver, Berlin, London, and Vienna. ## Competitive Advantages - **Cloud-native architecture**: Fully built for the cloud, enabling rapid scaling, cost efficiency, and integration with major cloud providers (AWS, Azure, GCP) via Cloud Connect. - **Codec leadership**: Supports the latest video codecs (AV1, HEVC, VVC) to reduce bandwidth while maintaining quality. - **End-to-end workflow**: Offers a complete stack (encode, play, observe, monetize) with a single vendor, reducing integration complexity. - **Developer-first approach**: API-first, SDK-based, and used by thousands of developers globally. - **Patent-pending research**: Spun out of Alpen-Adria University research on MPEG-DASH streaming. ## Strategic Focus - **Expand enterprise reach**: Target large media and OTT platforms in LATAM and APAC (global expansion mentioned in milestones). - **Innovate in live and linear**: Strengthen live encoder reliability and scale for sports and events. - **Sustainability**: Research project GAIA aims to reduce energy consumption of video streaming. - **Monetization & analytics**: Enhance ad insertion and observability capabilities to drive revenue for customers. - **Talent growth**: Hiring across engineering, product, marketing, and sales (10+ offices globally). ## Why Work Here - **Culture highlights**: Core values include "Innovate relentlessly", "Execute and get results", "Own it", "Attack the idea, not the person", "Think through the customer lens", and "Seek to learn continuously". Named #2 Great Place to Work in Austria (2020). - **Work environment**: Flat hierarchy, international team (170+ employees across 10 global offices), quarterly hackathons, and regular team activities (skiing days, summer/holiday parties). - **Remote/hybrid policy**: Flexible working hours; some roles (e.g., Director of Product Marketing) are remote within Europe; offices in major cities support hybrid arrangements. - **Learning & development**: Access to LinkedIn Learning, O’Reilly, Udemy; individual career coaching; personal development trainings; conference attendance; book allowance; quarterly hackathons. - **Perks**: Home office equipment bonus, choice of MacBook or Lenovo, additional days off (bridge days), wellbeing week, volunteering days, generous holiday allowance, flexible hours. ## Sources 1. [Bitmovin About Us](https://bitmovin.com/about-us/) 2. [Bitmovin Careers](https://bitmovin.com/careers/) 3. [Bitmovin Official Website](https://bitmovin.com/) 4. [Bitmovin LinkedIn](https://www.linkedin.com/company/bitmovin) 5. [PitchBook Profile](https://pitchbook.com/profiles/company/66003-22) ## Other roles at Bitmovin - [Revenue Operations Intern](https://feeny.ai/job/revenue-operations-intern-bitmovin-klagenfurt-eytj4hve64x3) — Klagenfurt, Austria / Vienna, Austria / Denver, CO - [Marketing & Revenue Operations Intern](https://feeny.ai/job/marketing-revenue-operations-intern-bitmovin-klagenfurt-shegj9jfxwpp) — Klagenfurt, Austria / Vienna, Austria / Denver, CO - [AI & Beyond Incubator (Ongoing Intake)](https://feeny.ai/job/ai-beyond-incubator-ongoing-intake-bitmovin-vienna-ck4je49e36h1) — Vienna, Austria / Klagenfurt, Austria / Berlin, Germany - [Technical Graduate (Engineering/CX/Solutions)](https://feeny.ai/job/technical-graduate-engineering-cx-solutions-bitmovin-denver-6afrdx4wrxke) — Denver, CO - [VP Sales & Customer Growth](https://feeny.ai/job/vp-sales-customer-growth-bitmovin-united-states-g44yztzx1dn5) — United States - [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-bitmovin-denver-5b5zqg99882b) — Denver, CO - [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-bitmovin-united-states-de1mb82z4bf7) — United States - [Executive Operations Intern (Office of the CEO)](https://feeny.ai/job/executive-operations-intern-office-of-the-ceo-bitmovin-klagenfurt-8s9rehpk7t9e) — Klagenfurt, Austria / Vienna, Austria - [Sales Executive (USA)](https://feeny.ai/job/sales-executive-usa-bitmovin-united-states-denver-co-0p5nx76xk4ap) — United States / Denver, CO - [Marketing Executive](https://feeny.ai/job/marketing-executive-bitmovin-vienna-xh23t1phgpx9) — Vienna, Austria