---
title: 'Customer Training Lead at Higharc'
canonical: 'https://feeny.ai/job/customer-training-lead-higharc-austin-dv2bjjq8k1wy'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Training Lead at Higharc

- **Company:** Higharc
- **Location:** Austin, TX
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/higharc/36464f07-de10-4f28-80fa-39d9b99b7e62

## Job description

## ABOUT US

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised over $175M with support from top-notch venture capital firms and more than 18 strategic investors: industry leaders in construction, building products manufacturing, and distribution.

Higharc is seeking a hands-on Customer Training Lead to own our interactive customer training across virtual and in-person formats. As we invest more heavily in customer enablement, this role will report to the Director of Training and Support and work closely with our Training Content Lead and internal subject matter experts to make sure every customer gets the most out of the Higharc platform.

## WHAT YOU'LL DO

You'll be the face of training for our customers, whether that's leading a hands-on session at a builder's office or running a virtual walkthrough for a distributed team. You'll work closely with our Training Content Lead to shape materials, and with Product, Customer Success, and Implementation to make sure what you're teaching reflects where the platform actually is today.

This role sits close to the customer relationship. You'll read the room in real time, adjust when something isn't landing, and follow up to make sure it actually sticks. Expect meaningful travel — up to 50% of the time to customer locations across the continental US.

Expect to:

- Deliver in-person training at customer facilities that's hands-on and genuinely engaging, traveling up to 50% of the time to US-based locations
- Lead virtual training sessions for remote customers, adapting your delivery to keep it effective and engaging in a digital format
- Identify training needs and partner with the Training Content Lead to customize materials for individual customers
- Stay current with Product, Customer Success, and Implementation so training always reflects the latest platform capabilities
- Monitor customer progress during sessions, adjust on the fly, and provide follow-up guidance to reinforce what was taught
- Gather feedback after every session and use it to keep sharpening your training approach

## ABOUT YOU

You've trained customers on complex, technical software before — ideally something like modeling or BIM tools where the learning curve is real. You know how to read a room, adjust your pace, and make dense material click for people who didn't come in as experts. You're as comfortable running a session in person as you are keeping people engaged over a screen.

You're organized enough to juggle multiple customers and curricula at once, but you never lose the personal touch that makes training actually work.

You have:

- 4+ years of direct customer training experience for a highly technical enterprise software solution — modeling or BIM software experience is a strong plus
- A high EQ and strong communication skills, interpersonal, written, and verbal
- Proven experience delivering both in-person and virtual training in a classroom-style setting
- Comfort traveling up to 50% of the time to customer locations across the US
- A strong ability to customize training materials for different customers and audiences
- An adaptable, resourceful approach and a genuine passion for helping others learn
- A proactive, detail-oriented approach to problem-solving

A major plus if you also bring:

- Familiarity with using AI tools to streamline content creation and enhance training materials

## WORKING AT HIGHARC

Remote work and travel: Our company is entirely remote, and has been since we were founded in 2018. Remote work means more time with family, less time commuting, and the flexibility to blend work and life. We value in-person collaboration and asynchronous deep-work time, which is why we schedule regular team meet-ups in our hubs across the US and, depending on the role, prioritize hiring in those hubs. If your role requires frequent travel beyond pre-scheduled team meet ups, we will represent that to the best of our ability as early as possible in the interview process.

Compensation and benefits: Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company. We provide comprehensive medical, dental, and vision coverage, with flexible PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. We also provide a stipend to create the ideal home office and support ongoing L&D.

Please note: we are seeing an uptick of fraudulent recruiting activity claiming to be associated with Higharc. All communication and outreach from our in-house team will come from an @higharc.com email address.

## About Higharc

## Company Overview
- **One-liner**: Higharc provides an AI-powered, connected homebuilding cloud platform that automates design, sales, estimating, and construction processes for homebuilders.
- **Entity Type**: Private (VC-backed, $78M+ total funding)
- **Headquarters**: Durham, North Carolina, USA (with additional offices in Atlanta, GA and San Francisco, CA)
- **Founded**: 2018
- **Founders**: Marc Minor (CEO), Michael Bergin (Co-founder, Chief R&D), Peter Boyer (Co-founder, CTO Emeritus), Thomas Holt (Co-founder, VP of Visualization)

## Core Business
- **Primary industry**: Homebuilding technology / Construction software / AI for architecture & engineering
- **Target customers**: B2B – residential homebuilders, from large production builders to smaller regional builders
- **Mission statement**: “Help builders create better homes and communities, more affordably.” [higharc.com/company/about](https://www.higharc.com/company/about)

## Products & Services
- **Higharc Homebuilding Cloud (SaaS platform)**: An end-to-end platform that replaces disconnected legacy tools. Core capabilities include AI-driven home design (generative design), automated configuration of market-proven plans, generation of lot-specific estimates and permit-ready construction documents, and creation of 3D shoppable visuals for sales and marketing. Every change in design or buyer selection automatically propagates to estimates, documents, and marketing assets. [higharc.com](https://www.higharc.com/)
- **Higharc AI (announced Feb 2025)**: Production-ready generative AI for faster home design and development, enabling builders to create new plans and variants from scratch. [higharc.com/company/about](https://www.higharc.com/company/about)
- **MarkSystems integration (Feb 2026)**: A jointly developed integration with MarkSystems (ECI Software Solutions) that unifies product design, configuration, estimating, and construction management into a single workflow. [higharc.com/company/about](https://www.higharc.com/company/about)

## Market Standing
- **Valuation**: Not publicly disclosed (private company)
- **Key Metric**: Total funding raised – $78M (as stated on company site; LinkedIn reports $80M). Announced milestones include a $21M Series A (2021, led by Spark Capital) and a $53M Series B (Feb 2024). [higharc.com/company/about](https://www.higharc.com/company/about) | [linkedin.com/company/higharc](https://www.linkedin.com/company/higharc)
- **Annual Revenue**: Not publicly available; LinkedIn estimates $3.1M (unverified, use with caution). [linkedin.com/company/higharc](https://www.linkedin.com/company/higharc)
- **Employee Count**: ~155 (as of mid-2026, up 64% YoY according to LinkedIn) [linkedin.com/company/higharc](https://www.linkedin.com/company/higharc)
- **Notable Investors & Partners**: Spark Capital, SE Ventures (Schneider Electric), Home Depot Ventures, Fifth Wall, Ferguson, Suffolk Technologies, Starwood Capital, Standard Investments, PSP Partners, Carl Bass (former Autodesk CEO), Scott Belsky (CPO of Adobe), Wayne Chang (Built Technologies founder), GAF, RXR. [higharc.com/company/about](https://www.higharc.com/company/about)
- **Growth Signals**:
  - Named **#28 Fastest-growing Company in North America** on Deloitte’s 2025 Technology Fast 500. [higharc.com/company/about](https://www.higharc.com/company/about)
  - Selected for **Fast Company’s 2024 Best Workplaces for Innovators**. [higharc.com/company/about](https://www.higharc.com/company/about)
  - Strong headcount growth (+64% YoY) and increasing LinkedIn follower count (+45% yearly). [linkedin.com/company/higharc](https://www.linkedin.com/company/higharc)
  - Strategic partnerships with ECI Software Solutions and MarkSystems, expanding integration ecosystem. [higharc.com/company/about](https://www.higharc.com/company/about)

## Competitive Advantages
- **End-to-end platform**: The only solution that connects design, sales, estimating, and construction in a single cloud – reduces friction between phases and replaces multiple outdated tools.
- **Generative AI expertise**: Founding team led design automation at Autodesk, launched 3D printing companies (Carbon, Desktop Metal), and built AAA games – bringing deep generative design and AI capabilities to homebuilding.
- **Industry-backing**: Major homebuilding investors (Home Depot, Ferguson, Starwood Capital, etc.) provide domain credibility and distribution channels.
- **Proven ROI**: Customers report up to 50% increase in margins, 75% faster product development, and 15% decrease in time to open new communities. [higharc.com](https://www.higharc.com/)

## Strategic Focus
- **Continue expanding AI capabilities** (new generative AI features announced Feb 2025)
- **Deepen integrations** with construction management and ERP systems (e.g., MarkSystems/ECI partnership)
- **Scale customer base** among U.S. homebuilders, leveraging strong investor network and partner channels
- **Grow headcount** across engineering, sales, and customer success (29+ open positions as of mid-2026) [jobs.ashbyhq.com/higharc](https://jobs.ashbyhq.com/higharc)

## Why Work Here
- **Remote-first culture**: Higharc operates as a remote-first company, with flexibility for employees across the U.S. and several other countries. [higharc.com/company/careers](https://www.higharc.com/company/careers)
- **Benefits**:
  - Flexible PTO (unlimited) and generous holiday schedule
  - Comprehensive health, dental, and vision insurance (90% of premiums covered)
  - Paid parental leave
  - Modern equipment and tools provided
  - Company retreats and team-building events
  - Competitive compensation packages [higharc.com/company/careers](https://www.higharc.com/company/careers)
- **Engineering culture**: Team includes veterans from Autodesk, AAA gaming studios, and 3D printing – a strong emphasis on innovation, AI, and product quality.
- **Growth trajectory**: Fast-growing (Deloitte Fast 500, large headcount increase) offers opportunities for career advancement in a high-impact role.

## Sources
1. [higharc.com](https://www.higharc.com/) – Company homepage, product overview, and ROI stats
2. [higharc.com/company/about](https://www.higharc.com/company/about) – Founding story, investors, partners, news events, mission
3. [higharc.com/company/careers](https://www.higharc.com/company/careers) – Careers page with benefits, culture, values, open positions
4. [jobs.ashbyhq.com/higharc](https://jobs.ashbyhq.com/higharc) – Full list of open jobs (Ashby)
5. [linkedin.com/company/higharc](https://www.linkedin.com/company/higharc) – LinkedIn company page (headcount, revenue estimate, growth metrics)

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