---
title: 'Customer Training - Trainer at Trackforce'
canonical: 'https://feeny.ai/job/customer-training-trainer-trackforce-montreal-5hqgvjex8v3e'
type: 'job'
last_seen: '2026-09-08'
---

# Customer Training - Trainer at Trackforce

- **Company:** Trackforce
- **Location:** Montréal, Canada
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-07
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/tracktik/4229b2d4-e7b0-44d6-8ba6-22649517594a

## Job description

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection. We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact. At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

We are looking for an engaging Customer Trainer to deliver high-quality training sessions to customers. In this role, you will educate end-users, administrators, and partners on our SaaS platform, ensuring they have the knowledge and skills to be successful. If you have a passion for teaching, technology, and helping customers succeed, we want to hear from you!

## Key Responsibilities

- Conduct live virtual and in-person training sessions for customers and partners.
- Develop and maintain training materials, including presentations, guides, and video tutorials.
- Adapt training approaches based on audience needs, ensuring effective knowledge transfer.
- Gather and analyze customer feedback to improve training content and delivery.
- Collaborate with Professional Services, Customer Success, and Product teams to align training with customer needs and product updates.
- Assist in the development of self-paced learning modules and certification programs.
- Act as a subject matter expert (SME) on the product, keeping up to date with new features and best practices.

## Qualifications

- 3+ years of experience in customer training, instructional design, or technical education.
- Experience delivering training in a SaaS or technology-driven environment.
- Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
- Strong technical aptitude and the ability to translate complex topics into simple concepts.
- Familiarity with learning management systems (LMS) and training tools.
- Exceptional communication and interpersonal skills.
- Willingness to travel occasionally for in-person training sessions.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

## Benefits We Offer

- Hybrid and flexible work model
- Three weeks of vacation starting in your first year
- Paid sick days & family obligation days
- Comprehensive health & dental coverage from Day 1
- 24/7 telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long term‑ disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

## About Trackforce

## Company Overview
- **One-liner**: Trackforce is the world’s leading security workforce management platform, combining cloud-native software (TrackTik, GuardTek, Silvertrac) to help organizations schedule, manage, and protect their security personnel and assets across 50+ countries.
- **Entity Type**: Private (backed by private equity)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: TrackTik founded in 2010; the combined Trackforce entity formed through a landmark merger (Trackforce Valiant) that united workforce management with enterprise back-office operations.
- **Founders**: Scott Kaine (CEO), James Benum (Chief Strategy & Growth Officer), April Downing (CFO), Pierre Vanacker (CISO), Patrick Mulvehill (CCO)

## Core Business
- **Primary industry**: Security workforce management software / Physical security operations platform
- **Target customers**: B2B – security guard companies, enterprise security teams, facility management firms, and any organization with physical security operations (SMB to large enterprise)
- **Mission**: “Every person deserves to feel safe, and every security professional deserves the tools to make that possible.” The company is “the platform behind the people protecting our world.”

## Products & Services
- **[Trackforce Platform (TrackTik)]**: Cloud-native security workforce management – scheduling, guard tours, incident reporting, billing, and back-office automation. End-to-end solution connecting field operations to the boardroom.
- **[GuardTek]**: Field-first patrol operations – proof of presence, e-reporting, and mobile patrol, trusted across France and beyond.
- **[Silvertrac]**: Guard management and reporting built to keep officers accountable and clients informed.

All platforms are unified under a single modern platform, offering real-time visibility, audit-ready records, and board-grade analytics.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company)
- **Key Metric**: 4,600+ customers across 50+ countries; 600,000+ active users; 250M+ guard hours tracked
- **Notable Investors/Partners**: Backed by private equity (specific investors not publicly named on their site; the merger was described as “Trackforce Valiant”)
- **Growth Signals**: Named to the **Inc. 5000** list of America’s fastest-growing private companies. Global expansion to 50+ countries and 55+ languages. Continues to acquire and integrate legacy platforms (GuardTek, Silvertrac) into one unified offering.

## Competitive Advantages
- **40+ years of collective industry expertise** across the combined platforms.
- **End-to-end automation**: When a guard clocks in, the entire downstream process (verification, reporting, billing, payroll) flows automatically – no manual steps.
- **Compliance & security**: SOC 2 Type II, ISO 27001 & 27017 certified.
- **Global reach**: Operates in 50+ countries, supports 55+ languages, making it the most international platform in its category.
- **Inc. 5000 recognition** validates rapid growth and market traction.

## Strategic Focus
- **Unification**: Bringing TrackTik, GuardTek, and Silvertrac into a single, modern platform for all security workforce needs.
- **Global expansion**: Continuing to grow customer base across 50+ countries and supporting more languages.
- **Enterprise & mid-market**: Actively hiring Account Executives for SaaS security workforce management software, targeting both mid-market and major accounts.
- **Product-led growth**: Investing in product design (Director of Product Management Enterprise) and engineering (Chief Architect, Senior Data Engineer) to scale the platform.

## Why Work Here
- **Mission-driven**: “Your work helps organizations around the world protect their people, places, and assets.” Employees find meaning in shipping software that protects real people every day.
- **Culture**: “We’re a global team of builders, operators, and problem-solvers united by one purpose.” The company emphasizes curiosity, accountability, and shared commitment to customers.
- **Remote/Hybrid Policy**: Remote-friendly global teams with hybrid options in Montreal, Wroclaw (Poland), and US-based roles. Specific roles offer full remote (e.g., Chief Architect, Digital Marketing Specialist) or hybrid (e.g., Senior Data Engineer, Talent Acquisition Specialist).
- **Benefits**: Health, Dental, Vision Insurance; Retirement Savings Plans; Paid time off and holidays; Employee Referral Program; Employee Assistance Program; On-site coffee, snacks, and drinks; Flexible Schedule; Competitive Pay. Benefit offerings vary by region.
- **Learning & Growth**: Learning budget, equity for all, paid volunteer time. The company invests in employee development.
- **Team & Open Roles**: 16 open roles across 8 teams (Engineering, Finance, Marketing, People Operations, Product Design, Professional Services, Renewals, Sales). Notable roles include Chief Architect, Senior Data Engineer, Director of Product Management, and multiple Account Executives.

## Sources
1. [trackforce.com/company](https://www.trackforce.com/company/)
2. [trackforce.com/company/careers](https://www.trackforce.com/company/careers/)
3. [trackforce.com](https://www.trackforce.com/)
4. [jobs.lever.co/tracktik](https://jobs.lever.co/tracktik)
5. [trackforce.com/about-us/careers](https://www.trackforce.com/about-us/careers/)

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