---
title: 'Customer Transformation & Enablement Lead at Viseven'
canonical: 'https://feeny.ai/job/customer-transformation-enablement-lead-viseven-bucharest-8fc5h5yt4fkd'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Transformation & Enablement Lead at Viseven

- **Company:** Viseven
- **Location:** Bucharest, Romania
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.lever.co/viseven/2768bb89-66dd-48fc-8275-832287a0c69e

## Job description

Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies. At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success. With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele. Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.

Responsibilities:

1. Understand the change and the people

- Partner with account core team to draft the transformation roadmap for clients, illustrating how collectively our work and projects will contribute to overall success of our clients
- Help identify key stakeholders and conduct structured stakeholder mapping and change impact assessments for each assigned client, identifying key user groups, resistance drivers, and current-state workflows.
- Assess organizational readiness for change and identify business needs and capability gaps to inform program design.
- Benchmark relevant industry and internal best practices and produce a client-specific transition roadmap, validated by the customer's project sponsors.

1. Build the integrated change-and-enablement plan

- Develop detailed plans outlining business objectives, change and enablement approaches and timelines, resource requirements, and success metrics.
- Design targeted learning strategies mapped directly to identified capability gaps and transformation milestones, ensuring coverage of all impacted user roles.

1. Engage stakeholders and communicate the change

- Build and maintain a stakeholder engagement plan, conducting regular touchpoints (sponsor briefings, champion network meetings, user pulse checks) to proactively surface resistance and drive sponsor alignment.
- Develop a structured communication plan and feedback loops, ensuring all impacted users understand the why, what, and what's-in-it-for-me of the change before go-live.

1. Enable and build capability

- Design and develop customer-centric learning experiences to drive competency development.
- Facilitate live and virtual training sessions for various user groups adapting delivery style and tracking session-level engagement and comprehension.

1. Support adoption and reinforce

- Own the post-go-live reinforcement plan: coordinate with Viseven's customer success, product, and technical teams to ensure adoption support is continuous, not event-based.
- Monitor adoption rates, identify lagging segments, and deploy targeted interventions (re-training, 1:1 coaching, peer champion support) to close gaps.
- Establish and activate an internal champion network within each client organization, equipping 'super users' to sustain adoption and support peers beyond the formal program.

1. Measure, iterate, and showcase

- Track a defined set of program KPIs throughout the engagement: adoption/usage rates, training completion rates, assessment scores, and stakeholder satisfaction (NPS or equivalent), reported to the client sponsor.
- Conduct a formal post-program retrospective, documenting quantified outcomes (e.g., '85% of target users reached proficient use within 6 weeks'), lessons learned, and reusable best practices for the Viseven knowledge base.
- Capture lessons learned and best practices; showcase wins and the program's achievements.

1. Sustain momentum for Transformation

- Socialize success and foster re-use of the best practices
- Document impact and benefits realization
- Facilitate the collation of learning and recommendations

Required Skills and Experience:

- 3-5+ years leading end-to-end change management or customer enablement programs in a client-facing, B2B SaaS or consulting environment; pharma/life-sciences experience strongly preferred.
- Proven track record of designing and executing learning and change strategies that achieved measurable adoption outcomes.
- Working knowledge of both instructional design (ADDIE, learning design thinking) and/or change-management frameworks (e.g., ADKAR / Prosci).
- SaaS solutions, customer onboarding, and/or omnichannel strategy and execution within the pharma / life-sciences industry is a plus.
- Comfort enabling customers on AI-driven or agentic tools, and curiosity about how AI changes ways of working.
- Able to translate complex workflows and technical product features into clear, engaging learning content for non-technical pharma users, without oversimplifying or creating dependency.
- Confident facilitating conversations with C-suite sponsors and frontline end-users alike; able to shift communication style to the audience and to guide constructively when adoption risk is being underestimated.
- Strong analytical and problem-solving abilities, with the ability to anticipate and mitigate risks.
- Ability to simplify complex topics into engaging, effective learning experiences.
- Cross-functional collaboration; self-driven, curious, and proactive.
- Advanced/Fluent English (written and spoken); a second language is a plus.

What we provide: We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including: Competitive Compensation: Regular performance-based salary and career development reviews. Experienced Team: Join a passionate, experienced team in a friendly atmosphere. Career Growth: Opportunities for professional and career advancement. Paid Time Off: 18 business days per year (20 business days after 2 years of service). Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year. Family Leave: 3 paid business days for marriage, childbirth, or bereavement. Medical Insurance: Comprehensive coverage. English Courses: Learning opportunities to improve your language skills. Professional Development: Participation in forums and conferences. Corporate Events: Regular team-building activities and events. Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.

## About Viseven

## Company Overview
- **One-liner**: Viseven is a global MarTech services provider and content experience platform for pharmaceutical and life sciences companies, enabling omnichannel marketing and compliant digital content at scale.
- **Entity Type**: Private (Private Equity backed; last round: 2024)
- **Headquarters**: Bridgewater, New Jersey, United States
- **Founded**: 2009
- **Founders**: Not publicly disclosed

## Core Business
- Primary industry/industries: Pharmaceutical & Life Sciences Marketing Technology (MarTech), Digital Transformation
- Target customers: B2B – Top 50–100 pharma, biotech, and healthcare enterprises globally
- Mission or purpose statement: “To save lives by improving communication.” [viseven.com](https://viseven.com/)

## Products & Services
- **eWizard Content Experience Platform**: A modular, AI-powered content creation, management, and publishing platform designed for pharma compliance and global omnichannel distribution (SaaS).
- **Omnichannel Marketing Services**: Full-service agency capabilities including eDetailing, digital content factory, modular content strategy, customer journey management, and app/portal development (Service).
- **Professional Services & Consulting**: Digital transformation advisory, change management, and technology integration services for life sciences organizations (Service).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Estimated annual revenue of $23.2M (per LinkedIn, likely 2024 estimate) [linkedin.com](https://linkedin.com/company/viseven)
- **Notable Investors**: Horizon Capital (led Private Equity round, Jan 2024); AVentures Capital (led Venture round, Jun 2019) [linkedin.com](https://linkedin.com/company/viseven)
- **Notable Partners/Integrations**: Veeva (Silver Certified Technology Partner & DFAP Content Partner), Salesforce, IQVIA, AWS, Adobe, Bynder [viseven.com/careers](https://viseven.com/careers/)
- **Growth Signals**: 
  - Over 150 Veeva-certified specialists on staff [builtin.com](https://builtin.com/company/viseven)
  - Global presence in 12+ countries (US, UK, Canada, Argentina, Estonia, France, Germany, Spain, Poland, Ukraine, Singapore, Korea, Philippines, India) [viseven.com](https://viseven.com/)
  - Serving the Top 100 pharma companies in 50+ countries [builtin.com](https://builtin.com/company/viseven)
  - Reported headcount of ~700 professionals on own site, but LinkedIn shows 470 (potential discrepancy) [viseven.com](https://viseven.com/) vs [linkedin.com](https://linkedin.com/company/viseven)

## Competitive Advantages
- **Deep Pharma Domain Expertise**: 15+ years exclusively in life sciences marketing with regulatory and compliance (e.g., modular content, Veeva ecosystem) baked into all offerings.
- **Integrated Platform + Services Model**: Combines proprietary eWizard software with end-to-end agency services, allowing clients to start with either and scale.
- **Global Scale & Local Reach**: Offices and remote teams across major pharma markets enable 24/7 production and localization without losing regional nuance.

## Strategic Focus
- Scaling omnichannel and AI-driven content solutions for major pharma brands.
- Expanding eWizard platform capabilities and deepening Veeva/Salesforce integrations.
- Growing professional services and consulting practice to help pharma companies accelerate digital transformation.

## Why Work Here
- **Remote-First Policy**: “Work from wherever you’re most productive” with flexible hours and global collaboration [viseven.com/careers](https://viseven.com/careers/)
- **Culture Highlights**: 55% of employees have been at Viseven for 5+ years; 200+ promotions in the last 3 years [viseven.com/careers](https://viseven.com/careers/)
- **Perks**: Health insurance, additional paid days off for family/study, parental support, corporate library, confidential psychotherapy sessions [viseven.com/careers](https://viseven.com/careers/)
- **Career Development**: Personalized growth plans, mentorship, cross-functional project opportunities [viseven.com/careers](https://viseven.com/careers/)
- **Engineering & Tech Culture**: Curiosity-driven, encourages initiative and challenging the status quo; strong emphasis on learning (courses, coffee break talks) [viseven.com/careers](https://viseven.com/careers/)

## Sources
1. [viseven.com](https://viseven.com/) – Company overview, mission, product descriptions
2. [viseven.com/careers](https://viseven.com/careers/) – Culture, perks, remote work, headcount, promotions
3. [builtin.com](https://builtin.com/company/viseven) – Veeva certifications, pharma reach, total rewards
4. [linkedin.com](https://linkedin.com/company/viseven) – Revenue estimate, funding rounds, headcount (470), locations
5. [jobs.lever.co/viseven](https://jobs.lever.co/viseven) – Current open positions (Account Executives, Solutions Consultant, SEO Manager, etc.)

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