---
title: 'Customer Value Architect III at Mixpanel'
canonical: 'https://feeny.ai/job/customer-value-architect-iii-mixpanel-united-states-1w0ksdye9ns9'
type: 'job'
last_seen: '2026-09-07'
---

# Customer Value Architect III at Mixpanel

- **Company:** Mixpanel
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-08-19
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/mixpanel/jobs/8143102

## Job description

## About Mixpanel

Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com.

## About the Team

The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.

## About the Role

The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team.

## Responsibilities

- Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure.
- Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most.
- Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates.
- Partner with your Account Executive on expansion and your renewal counterpart on renewal execution, bringing the value case and adoption evidence that supports both.
- Lead enablement/best practices sessions on dashboard design, funnel analysis, and retention modeling to grow how deeply and widely a customer uses Mixpanel.
- Monitor usage and health signals and lead business reviews that surface what's working, deepen adoption, and catch risk early.
- Spot underused features and contracted capabilities, and turn them into clear recommendations for the customer.
- Triage product questions and issues, solving what you can and routing the rest to the right team.
- Build a working point of view on a customer's AI maturity, and use Mixpanel's own AI surface to help them build on their product data.
- Coordinate with GTM, Product, and Engineering on escalations, and share what works with the broader Customer Value Architects team.

We're Looking For Someone Who Has

- 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- A track record of managing relationships across a range of stakeholders, from business partners to technical teams.
- The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders.
- Experience turning product usage into a clear story about customer outcomes and ROI.
- Comfort building and running adoption plans that tie daily work to a customer's larger goals.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
- A collaborative approach to working across account teams and internal partners to move plans forward.
- Good judgment for prioritizing which accounts and actions need attention first.

Bonus Points For

- Background in product analytics, growth, or data-driven product development.
- Experience in a technical advisory or professional services capacity.
- Familiarity with analytics instrumentation, event tracking, or data tooling.

#LI-Remote

## Benefits and Perks

- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

- Make Bold Bets: We choose courageous action over comfortable progress.
- Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
- One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
- Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
- Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
- Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M invested from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

## About Mixpanel

## Company Overview
- **One-liner**: Mixpanel provides an AI-first digital analytics platform that helps product, engineering, and growth teams understand user behavior, run experiments, and improve product adoption and retention.
- **Entity Type**: Private (Unicorn, valued at over $1 billion as of 2021)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2009
- **Founders**: Suhail Doshi, Tim Trefren

## Core Business
- **Primary industry/industries**: Product Analytics, Digital Analytics, Software Development
- **Target customers**: B2B; primarily Product, Engineering, Marketing, and Data teams at mid-market to enterprise companies
- **Mission statement**: To help the world learn from its data and solve big problems, helping companies measure what matters, make decisions fast, and build better products through data.

## Products & Services
- **Mixpanel AI**: Proactive AI that surfaces insights, diagnoses problems, and recommends actions grounded in the customer's data.
- **Product Analytics**: Event tracking, user segmentation, funnel analysis, retention analysis, and custom reports.
- **Web Analytics**: Behavior tracking on websites with plain-language querying.
- **Session Replay & Heatmaps**: Watch recordings of user sessions tied directly to analytics data to understand drop-offs and behavior.
- **Experiments & Feature Flags**: A/B testing against product metrics and feature flag management from a single platform.
- **Metric Trees**: A living map of KPIs and their drivers to align teams on what matters.
- **Data Warehouse Connectors**: Sync data from Snowflake, BigQuery, Redshift, and other warehouses for unified analysis.

## Market Standing
- **Valuation**: Over $1 billion (unicorn status reached in 2021)
- **Key Metric**: Total funding of $277.0M across 5 rounds; annual revenue estimated at $127.0M
- **Notable Investors/Partners**: Y Combinator, Andreessen Horowitz, Max Levchin, Keith Rabois
- **Growth Signals**: Employs 396 people (+41.1% YoY); trusted by over 29,000 companies including Workday, Pinterest, LG, and Rakuten Viber; operates in 16 countries.

## Competitive Advantages
- **AI-First Platform**: Mixpanel AI proactively surfaces insights and diagnoses problems, reducing manual work and accelerating understanding.
- **Performance at Scale**: Sub-second query times even at billions of events per month.
- **Open Ecosystem**: Connects with existing stacks (BigQuery, Segment, reverse ETL tools) with no vendor lock-in.
- **Enterprise-Ready**: SOC 2 Type II, ISO 27001, HIPAA-ready, SSO/SAML, and audit logs with governance tools.
- **Unified Product & Web Analytics**: Combines product analytics, web analytics, session replay, experimentation, and metric trees in one platform.

## Strategic Focus
- **AI Integration**: Deepening AI capabilities across the platform to reduce manual work and speed up insight generation.
- **Scalability & Performance**: Continuing to invest in infrastructure that handles massive data volumes with speed.
- **Ecosystem Expansion**: Building more connectors and integrations to fit seamlessly into customer data stacks.
- **Enterprise Growth**: Targeting larger enterprises with compliance, governance, and premium support offerings.

## Why Work Here
- **Culture**: Values include being open, leading change, customer focus, results-oriented, and one team. Fosters a culture of belonging and psychological safety.
- **Work Policy**: Hybrid model for most roles (San Francisco, New York, London, Barcelona, Bengaluru, etc.); some remote positions available (e.g., Finance, Legal roles).
- **Benefits**: Competitive and equitable compensation; comprehensive benefits for holistic well-being; learning, mentorship, and advancement opportunities; annual company-wide retreat.
- **Engineering Culture**: Emphasis on bold bets, powerful simplicity, and innovation with insight; roles across AI, infrastructure, product platform, and query engineering.

## Sources
1. [mixpanel.com](https://mixpanel.com/home/)
2. [linkedin.com](https://www.linkedin.com/company/mixpanel-inc-)
3. [greenhouse.io](https://job-boards.greenhouse.io/mixpanel/jobs/7774151)
4. [comparably.com](https://www.comparably.com/companies/mixpanel/mission)
5. [mixpanel.com](https://mixpanel.com/jobs/)

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