---
title: 'Customer Value Architect - USA (Austin) at Neara'
canonical: 'https://feeny.ai/job/customer-value-architect-usa-austin-neara-austin-5648f8abh372'
type: 'job'
last_seen: '2026-09-11'
---

# Customer Value Architect - USA (Austin) at Neara

- **Company:** Neara
- **Location:** Austin, TX
- **Compensation:** $130k–$190k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-11
- **Apply:** https://jobs.ashbyhq.com/neara/1d538f33-9a88-4a3c-bcb0-441731e1eadb

## Job description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe. WHO IS NEARA? Neara is a high-growth technology company, backed by some of the world’s leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.

Neara’s software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara’s platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.

Recognized as one of Time Magazine’s 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara’s primary growth focus is now the Americas, UK and Europe where a significant majority of our revenue growth is now derived.

Neara is excited to enable one of its greatest growth opportunities with the hiring of a Customer Value Architect. The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

## WHAT YOU WILL DO

- Develop a strong understanding of, and proficiency with, the Neara software platform in order to translate its functionality and value to customers.
- Work directly and closely with customers, including meaningful time on-site with customers to:
- Drive and embed use of the Neara platform by customers, including enabling the customer’s ability to proficiently use the platform to ensure customer ease of adoption and use throughout their organisation.
- Ensure that Neara solutions adopted by customers are being delivered as contractually scoped and delivering on identified business outcomes.
- Develop a deep understanding of customer strategic imperatives and business goals in order to provide clear guidance on where Neara solutions can enable or enhance.
- Serve as a trusted commercial and technical advisor to customers, ensuring Neara solutions are fully embedded within their business, including with respect to workflow or change management requirements that sit outside core Neara scope.
- Collaborate with customers to define and deliver business cases, and related ROI metrics, in support of the value delivered by Neara solutions, including established cadences around internal reporting and value delivery reviews.
- Identify opportunities for customers to expand their use and adoption of the Neara platform into other solutions through the identification of additional business drivers or pain points that Neara can help solve.
- Identify and actively engage a broad stakeholder audience within customers to ensure close and trusted relationships, built on credibility, authenticity and transparency.
- Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, growth, and consistent and measurable adoption and value demonstration frameworks.
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows
- Identify emerging client needs and strategic opportunities, and work closely with Neara Sales and Deployment teams to inform customer account strategies and growth opportunities.
- This position requires the ability to work on-site in Houston and/or Dallas during the week, with regular in-person collaboration alongside our customers.

## WHO YOU ARE

- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.
- Familiarity with enterprise software platforms and deployments.
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.
- Strong communication skills, you can explain complex topics clearly.
- Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.
- Strong external stakeholder engagement skills, including the ability to build trusted relationships.
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential.
- An engineering degree is a plus but not essential.

## WHAT WE ARE OFFERING YOU

- Competitive salary + ESOP.
- Significant career development and growth opportunities.
- Highly meritocratic, non-bureaucratic, and low ego work culture.
- The opportunity to work on complex, meaningful products and real world problems.
- The opportunity to play a direct, critical role in the trajectory of a high growth company.

Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.

Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.

No agencies or third-party service providers, please.

## #LI-CD1

## About Neara

## Company Overview
- **One-liner**: Neara builds the first physics-enabled digital twin platform that models critical infrastructure networks (power grids, utilities) to simulate real-world conditions, optimize resilience, and accelerate the energy transition.
- **Entity Type**: Private (Series D, raised ~AUD 90M in February 2026)
- **Headquarters**: Sydney, New South Wales, Australia
- **Founded**: 2016
- **Founders**: Jack Curtis (Co-founder and Chief Commercial Officer) and others (exact list not fully public; co-founder team includes engineering and domain experts)

## Core Business
- **Primary industries**: Software Development for Energy & Infrastructure (power transmission, distribution, renewables, grid resilience)
- **Target customers**: B2B – utilities (electric, gas, water), network operators, renewable energy developers, and infrastructure owners. Works with ~90% of Australian network utilities and international partners like Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power.
- **Mission statement**: Provide utilities and infrastructure owners with a physics-accurate digital twin that moves them from seeing “what is” to understanding “what if,” enabling safer, more resilient systems and better-informed investment decisions.

## Products & Services
- **Neara Platform (Physics-Enabled Digital Twin)**: SaaS platform that creates a geometrically precise, behaviourally accurate 3D model of entire infrastructure networks (poles, lines, vegetation, terrain). It runs network-wide simulations for severe weather, wildfire, flooding, load growth, and asset failure. Modules include:
  - **Resiliency & Reliability**: Assess and harden networks against storms, heat, and fire.
  - **Wildfire Mitigation**: Identify high-risk assets and prioritise intervention.
  - **Vegetation Management**: Automate clearance compliance.
  - **Design & Construction**: Simulate new feeder builds, pole replacements, and reconfigurations.
  - **Risk & Value Optimization**: Quantify investment trade-offs and regulator-ready reports.
  - **Renewable Energy & Decarbonization**: Analyse capacity for new generation connections and grid interconnection.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed (private company).
- **Key Metrics**:
  - **Total Funding**: ~AUD 180M (~USD 150.8M) as of Feb 2026, including Series D led by TCV.
  - **Annual Revenue**: ~USD 5.2M (estimated from LinkedIn; likely conservative given headcount and funding stage).
  - **Global Reach**: Modeled over 15 million assets covering more than 3 million km across four continents.
  - **Customers**: Partnerships with global utilities including Southern California Edison, CenterPoint Energy, ESB Networks, Scottish Power, Essential Energy, Ausgrid, Powercor, SA Power Networks.
- **Notable Investors / Partners**: TCV (lead, Series D), Partners Group, EQT, Square Peg Capital, Skip Capital, Prosus Ventures, OIF Ventures.
- **Growth Signals**:
  - Headcount grew 73.4% YoY (176 employees from 85).
  - Active job postings: 44 (up 83.3% YoY).
  - Series D raised AUD 90M in Feb 2026 to accelerate AI/ML talent and global expansion.
  - Claims customers bring new infrastructure online 85% faster and achieve 8-9 figure cost savings.

## Competitive Advantages
- **Physics-first approach**: Unlike typical AI/ML pattern-matching, Neara’s digital twin is built on real-world physics (structural, thermal, loading, clearance) – grounding every simulation in engineering reality.
- **Single unified model**: One platform replaces fragmented point solutions (vegetation, inspection, storm, load) – all workflows feed from the same geometrically and behaviourally accurate twin.
- **Deep domain expertise**: Years working with large utilities; understands regulatory, safety, and operational constraints.
- **High switching costs**: Once a utility builds its entire operations on Neara’s model, replacing it is extremely difficult.
- **Global references**: Partnerships with marquee utilities in the US, Europe, and Australia provide credibility.

## Strategic Focus
- **Talent pipeline**: Accelerating hiring of ML and AI engineers to further develop the physics-enabled technology.
- **International expansion**: Growing commercial teams in the US, UK, Europe (Lithuania), India, and Philippines.
- **Addressing infrastructure crisis**: Focusing on data centre load growth, renewable interconnection, and grid hardening under climate stress.
- **Product depth**: Adding more solutions on the same platform (e.g., wildfire, flood, capacity, design).

## Why Work Here
- **High-stakes impact**: Work directly affects how utilities keep the lights on, prevent wildfires, and prepare for storms – real-world consequences for every line of code.
- **Engineering culture**: Deep spatial ML, computational geometry, and physics simulation – not another CRUD app. “We don’t do hypothetical,” says the careers page.
- **Global team**: 176 people across 10+ countries (Australia, US, UK, Lithuania, India, Philippines, etc.). Hybrid/remote-friendly roles observed in open postings.
- **Growth trajectory**: 73% headcount growth in the last year, 44 open roles – opportunity to shape the company as it scales.
- **Values**: “Mission-critical impact,” “engineering-grade reality,” and “high stakes, high support.” They invest in people with talent communities and a structured hiring process.
- **Notable perks**: Not explicitly listed, but emphasis on autonomy, solving ambiguous problems, and collaborative deep-dive interviews. Roles include Senior ML Engineer, Forward Deployed Engineer, Customer Success, Product Manager.

## Sources
1. [neara.com – Homepage](https://neara.com/)
2. [neara.com – Careers](https://neara.com/company/careers/)
3. [linkedin.com – Neara Company Page](https://au.linkedin.com/company/neara)
4. [neara.com – Press Release: $90M Series D](https://neara.com/resources/press/neara-raises-90-million-to-solve-the-global-infrastructure-crisis-with-ai/)
5. [neara.com – Talent Community](https://neara.com/company/talent-community/)

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