---
title: 'Customer Value Manager at Coupa Software, Inc.'
canonical: 'https://feeny.ai/job/customer-value-manager-coupa-software-inc-philippines-6wvncsn1r67m'
type: 'job'
last_seen: '2026-10-30'
---

# Customer Value Manager at Coupa Software, Inc.

- **Company:** Coupa Software, Inc.
- **Location:** Philippines
- **Work type:** remote
- **Posted:** 2026-10-26
- **Last confirmed live:** 2026-10-30
- **Apply:** https://jobs.lever.co/coupa/d4d43abb-1d81-41c1-bb7b-aba03b1dc837

## Job description

Customer Value Manager – Philippines Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

## What You’ll Do

The Customer Value Manager is responsible for managing customer relationships and ensuring successful value realization for Coupa customers.

The role acts as the primary point of contact for customers and supports them in achieving their business objectives through effective adoption and expansion of Coupa solutions.

- Serve as the primary point of contact for Coupa customers, ensuring value realization and overall program success.
- Work closely with customer teams to develop and execute customer success strategies.
- Provide regular communication to customers regarding Coupa products, new capabilities, and important updates.
- Act as a consistent point of contact between customers and relevant internal Coupa teams and resources.
- Lead customer value metrics workshops and support value measurement initiatives.
- Develop and maintain customer value roadmaps.
- Conduct scheduled customer check-ins and follow-up meetings.
- Participate in periodic value reviews and performance discussions with customers.
- Monitor customer performance and product adoption.
- Support renewal preparation in collaboration with Account Executives.
- Manage and strengthen long-term customer relationships.
- Establish and maintain a trusted advisor role with customers.
- Share best practices, product updates, and relevant Coupa news.
- Support or participate in customer-focused marketing initiatives.

## What You Will Bring to Coupa

## What You Will Bring to Coupa

- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management, including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversations with business executives
- Strong organizational skills
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to executive teams.
- Background in software and SaaS solutions.
- Strong written and verbal English language communication skills.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

## About Coupa Software, Inc.

## Company Overview
- **One-liner**: Coupa provides an AI-native total spend management platform that unifies procurement, finance, and supply chain operations.
- **Entity Type**: Private (Acquired by Thoma Bravo in 2022 for $8B; formerly public on NASDAQ under ticker COUP)
- **Headquarters**: Foster City, California, United States
- **Founded**: 2006
- **Founders**: Dave Stephens, Noah Eisner

## Core Business
- **Primary industry/industries**: Spend management software, procurement, sourcing, travel & expense, treasury & payments, supply chain design
- **Target customers**: B2B, enterprise (mid-market to large enterprises)
- **Mission or purpose statement**: “Make Margins Multiply™” by transforming business spend data into actionable intelligence and enabling autonomous spend management.

## Products & Services
- **Coupa Platform (Total Spend Management)**: Unified cloud platform for procurement, sourcing, invoicing, expense management, and supply chain design. Supports AI-driven insights and automation.
- **Coupa AI & Agentic AI**: Community-generated AI models trained on $8T+ in spend data, offering autonomous agents for procurement, finance, and supply chain tasks.
- **Coupa Network**: Connects 10M+ buyers and suppliers to enable the “Network Effect” for faster, smarter transactions.
- **Treasury & Payments** (via BELLIN acquisition): Automated treasury management and payment solutions.
- **Supply Chain Design & Planning** (via LLamasoft acquisition): Advanced analytics for supply chain network optimization.

## Market Standing
- **Valuation**: $8B (all-cash acquisition by Thoma Bravo, December 2022)
- **Key Metric**: Annual Revenue $725.3M (latest fiscal year reported; pre-acquisition data)
- **Notable Investors/Partners**: Thoma Bravo (current owner), former public investors, strategic partners (e.g., multiple Fortune 500 companies)
- **Growth Signals**:
  - Headcount: 2,757 employees (+8.8% YoY, +299 people)
  - Platform manages $9T in transactions
  - Recent acquisition of Cirtuo (May 2025) to enhance AI capabilities
  - Global expansion with offices in 20+ countries

## Competitive Advantages
- **Community-Generated AI**: Coupa’s AI models are trained on pooled, anonymized spend data from its vast customer base, creating a self-reinforcing data advantage that competitors cannot easily replicate.
- **Network Effect**: 10M+ buyers and suppliers on one platform increase switching costs and value for all participants.
- **End-to-End Platform**: Covers procurement, finance, supply chain, treasury, and payments – reducing the need for multiple vendors.
- **Proven Scale**: Handles trillions of dollars in spend data across 40+ countries.

## Strategic Focus
- **Autonomous Spend Management**: Introducing agentic AI to automate the entire buying process, from identification to payment.
- **AI Readiness**: Four-step path to AI adoption, emphasizing ethical, secure, and private use of community data.
- **Operational Excellence**: New CEO Leagh Turner (since 2023) driving growth, innovation, and customer-centric product development.
- **Sustainability & ESG**: Integrating responsible business practices across the platform.

## Why Work Here
- **Culture & Values**: Core values include “Drive Success for #AllOfUs,” “Build Tomorrow Together,” “Cultivate Belonging,” and “Own Our Results.” Emphasis on collaboration, inclusion, and accountability.
- **Global Opportunities**: 24+ open roles across Engineering, Product, Sales, and Corporate Ops. Offices in 20+ locations worldwide (e.g., Foster City, Dublin, Pune, Sydney, Tokyo).
- **Work Environment**: Not explicitly remote-first, but global presence suggests hybrid options. Employer rating 3.5/5 (1,481 reviews) on LinkedIn, with top marks for Work-Life Balance (3.8) and Compensation (3.6).
- **Engineering Culture**: Heavy investment in AI and cloud infrastructure; roles include Lead Cloud Platform Engineer, Principal Product Manager for AI Foundations, and Technical Support Engineer. Focus on cutting-edge technology and agile development.
- **Perks & Benefits**: Not detailed in sources, but typical for a well-funded private company with strong revenue; includes career growth, learning opportunities, and a mission-driven environment.

## Sources
1. [Coupa Company Page](https://www.coupa.com/company/)
2. [LinkedIn Company Profile](https://linkedin.com/company/coupa)
3. [Coupa Careers](https://careers.coupa.com/en/)
4. [Coupa Job Listings (Lever)](https://jobs.lever.co/coupa)
5. [Coupa Software Overview (Apollo)](https://www.apollo.io/companies/coupa) (provided in search results)

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