---
title: 'Customer Value Manager at Tekion'
canonical: 'https://feeny.ai/job/customer-value-manager-tekion-remote-3s6c4k658d47'
type: 'job'
last_seen: '2026-09-06'
---

# Customer Value Manager at Tekion

- **Company:** Tekion
- **Location:** Remote
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-04
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/tekion/f07606b3-25cc-4efd-aa12-e6748c3eb2ab

## Job description

## ABOUT TEKION:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

## JOB INTRODUCTION:

The Customer Value Manager is the primary owner of the customer relationship and long-term success of assigned dealership accounts within Tekion’s Customer Value Services organization. This is not a support role with a retention overlay. It is a strategic value leadership role responsible for understanding each dealer’s business goals, connecting those goals to measurable outcomes within the Tekion platform, and ensuring value is visible, documented, and expanding over time. The Customer Value Manager serves as the strategic quarterback for every account in the portfolio. This role leads the ongoing customer relationship across operational and executive stakeholders, owns the Customer Value Plan (CVP) for each account, drives outcome-focused Value Reviews, maintains visibility into portfolio health and risk, and helps ensure renewals and expansion opportunities are supported by a clear, data-backed value narrative. The Customer Value Manager partners closely with Customer Value Architects, who provide product expertise and maturity diagnostics, and with Virtual Value Managers, who help support account activity between strategic touchpoints. Together, these roles help close the gap between what a dealer purchased and the value they are actually realizing.

## KEY ROLES AND RESPONSIBILITIES:

- Own the customer relationship across assigned dealership accounts, building and maintaining trusted relationships with operational contacts, general managers, dealer principals, and other key stakeholders
- Develop, maintain, and execute a Customer Value Plan for every account in the portfolio, ensuring plans remain current, actionable, and aligned to dealer priorities and business outcomes
- Lead regular Value Reviews that replace traditional QBRs with structured, outcome-focused conversations grounded in dealer performance, platform adoption, operational progress, and realized value
- Partner with Customer Value Architects (CVAs) to interpret Dealer Maturity Model (DMM) positioning, product adoption data, workflow maturity, and module utilization in order to shape account strategy and identify value gaps
- Translate platform usage, operational performance, and maturity progress into a compelling value narrative that helps customers understand where they are realizing value and where additional opportunity exists
- Maintain visibility into portfolio health through active management of account health indicators, maturity assessments, customer risks, renewal status, and expansion potential
- Forecast renewal readiness across the portfolio, ensuring each renewal is anticipated, supported by documented evidence of realized value, and aligned with Sales-led execution
- Identify and surface expansion opportunities in partnership with Sales by understanding customer needs, value realization progress, operational gaps, and growth potential across accounts
- Represent the voice of the customer internally by escalating risks, highlighting friction points, advocating for improvements, and informing internal priorities that improve customer outcomes
- Partner with Virtual Value Managers (VVMs) to ensure account documentation, operational support activity, weekly account digests, and proactive dealer touchpoints help reinforce broader customer strategy
- Ensure Customer Value Plan documentation, account records, and customer interaction history remain current, accurate, and useful for internal alignment and execution
- Monitor customer progress against agreed goals and maturity milestones, helping dealers move forward in a structured way across the Tekion Dealer Maturity Model
- Coordinate cross-functionally with Sales, Product, Support, Enablement, Implementations, and other internal teams as needed to remove blockers, align account strategy, and improve customer outcomes
- Operate effectively in a high-growth environment where portfolio size, segment design, account structures, and team configurations may evolve over time
- Travel to dealership sites and customer engagement events as needed to strengthen relationships, support value conversations, and improve understanding of dealer operations
- Support broader Customer Value Services goals by improving retention readiness, expansion visibility, customer trust, and measurable value realization across the portfolio

## BASIC QUALIFICATIONS:

- Bachelor’s degree in Business, Operations, Automotive Management, Communications, or related field preferred; equivalent relevant experience accepted in lieu of degree
- 3–5 years of experience in customer value, account management, client-facing consulting, or a related customer-facing role in a SaaS environment
- Demonstrated ability to manage executive relationships and lead value-focused conversations with dealer principals, general managers, or comparable senior customer stakeholders
- Strong analytical instincts, including the ability to review performance data, adoption trends, and operational signals and translate them into a compelling customer value narrative
- Experience developing account plans, success plans, value plans, or comparable structured customer engagement strategies preferred
- Experience forecasting account health, renewal risk, or expansion opportunity across a portfolio preferred
- Experience collaborating cross-functionally with Sales, Product, Support, Enablement, or similar internal teams to improve customer outcomes
- Familiarity with CRM platforms such as Salesforce preferred
- Familiarity with business intelligence and reporting tools such as Tableau, Looker, or Power BI preferred
- Automotive industry experience or familiarity with dealership operations strongly preferred
- Ability and willingness to travel up to 50% for dealership visits, onsite engagement, and customer events
- Strong written and verbal communication skills, including the ability to lead executive conversations and prepare clear internal account context
- Ability to operate effectively in a fast-paced, high-growth environment with shifting priorities, portfolio needs, and organizational structures

## PERKS & BENEFITS

- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice.

## About Tekion

## Company Overview
- **One-liner**: Tekion provides an end-to-end, AI-native platform that unifies dealerships, OEMs, and partners for modern automotive retail.
- **Entity Type**: Private (growth stage; $200M growth equity raise in 2024 at a $4B+ valuation)
- **Headquarters**: Pleasanton, California, USA
- **Founded**: 2016
- **Founders**: Jay Vijayan (CEO) and Guru Sankararaman (COO)

## Core Business
- **Primary industries**: Automotive retail technology, cloud-based dealership management, vertical AI.
- **Target customers**: B2B – automotive dealerships (retail groups and independents) and original equipment manufacturers (OEMs).
- **Mission**: To create a connected, convenient, and consistent consumer experience by unifying dealers, OEMs, and partners on a single AI-native platform.

## Products & Services
- **[Automotive Retail Cloud (ARC)](https://www.tekion.com/)**: AI-native operating system for dealerships covering sales, service, parts, accounting, and analytics. SaaS.
- **[Automotive Partner Cloud (APC)](https://www.tekion.com/)**: Next-gen platform for OEMs and partners to integrate and collaborate with the dealer ecosystem. SaaS.
- **[Tekion AI Agents](https://www.tekion.com/)**: Role-aware AI tools including Service Scheduler AI (automates booking), Technician AI (surfaces repairs), and Service Advisor AI (turns notes into customer-facing recommendations). Embedded in the platform.

## Market Standing
- **Valuation**: $4B+ (as of the 2024 growth equity round) [[tekion.com/about-us](https://www.tekion.com/about-us)]
- **Key Metric**: 3,000+ dealerships powered by Tekion; 235M+ annual transactions processed.
- **Notable Investors/Partners**: The specific lead investor for the $200M round is not publicly named in available materials. Key partners include General Motors (OEM), Ken Garff Automotive Group, and a Fortune 500 dealer group (largest in the country). [[tekion.com/about-us](https://www.tekion.com/about-us)]
- **Growth Signals**: Secured $200M in growth equity in 2024; crossed 1,100 ARC dealers in 2024; launched Service AI in 2025; earned recognition from Goldman Sachs Builders & Innovators (2022–2025), Forbes Cloud 100 (2023), and Fast Company Best Workplace for Innovators (2025).

## Competitive Advantages
- **AI-native, unified platform**: Unlike legacy point solutions, Tekion is built on a single data foundation, enabling real-time context across sales, service, accounting, and analytics.
- **Vertical AI specialty**: Purpose-built for automotive with ISO 42001 certification (responsible AI) and trained on dealership/OEM data.
- **High adoption & trust**: Customer approval rate for AI recommendations is 95%, and dealers report additional revenue generated from AI in 2025.
- **OEM certifications**: Certified with all major OEMs.

## Strategic Focus
- Expanding agentic AI capabilities (Service AI launched 2025) to further automate dealership workflows.
- Deepening enterprise partnerships with large dealer groups and OEMs globally.
- Continuing to scale the platform to more dealers and markets worldwide.

## Why Work Here
- **Culture**: Recognized as a Great Place To Work® (2026–2027) and Fast Company Best Workplace for Innovators (2025). Values include "One Team," collaboration, and continuous learning. [[tekion.com/careers](https://tekion.com/careers)]
- **Work flexibility**: Primarily in-person culture at Pleasanton HQ, but some fully remote positions exist in US, Canada, and EMEA. India offices (Bangalore, Chennai) are onsite with flex days. Roles are marked as remote/hybrid/onsite in job listings.
- **Perks**: 100% employer-paid medical/dental/vision, unlimited PTO (varies by role), stock options, flexible time off, wellness programs, recognition culture.
- **Growth & learning**: Tek-Learn program with Udemy, Frontend Masters, skill workshops, AMAs, and fireside chats.
- **Engineering culture**: AI-native, startup environment focused on disrupting automotive retail; described as "Silicon Valley Startup Environment" with a global team.

## Sources
1. [tekion.com](https://www.tekion.com/) – Product overview, platform details, metrics
2. [tekion.com/about-us](https://www.tekion.com/about-us) – Company history, leadership, funding, awards, partnerships
3. [tekion.com/careers](https://tekion.com/careers) – Culture, benefits, work policy, values
4. [linkedin.com/company/tekion](https://www.linkedin.com/company/tekion) – Entity summary and recent updates
5. [tekion.com/job-openings](https://tekion.com/job-openings) – Current job listings (via careers page)

## Other roles at Tekion

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- [CDP - Data Analyst](https://feeny.ai/job/cdp-data-analyst-tekion-r4gz5580kkz8)
- [Senior Software Engineer](https://feeny.ai/job/senior-software-engineer-tekion-bengaluru-36yxw9vhc986) — Bengaluru, India
- [Customer Value Manager](https://feeny.ai/job/customer-value-manager-tekion-remote-rcdyf3p4bv2x)
- [Executive Account Director](https://feeny.ai/job/executive-account-director-tekion-remote-nm687w6grdzv)
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- [Manager, Technical Program Manager](https://feeny.ai/job/manager-technical-program-manager-tekion-bengaluru-cfm5hwyvxxq1) — Bengaluru, India
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- [Senior Director, Internal Audit](https://feeny.ai/job/senior-director-internal-audit-tekion-bvts5th0rcjd)