---
title: 'Customer Value Partner, Strategic Accounts at Multiverse'
canonical: 'https://feeny.ai/job/customer-value-partner-strategic-accounts-multiverse-london-vnpyddc1brm1'
type: 'job'
last_seen: '2026-10-14'
---

# Customer Value Partner, Strategic Accounts at Multiverse

- **Company:** Multiverse
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-29
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/multiverse/51424d0a-3d73-4d5c-91c1-a92cf5e42d51

## Job description

Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance. In April 2026, we announced $70 million in strategic funding, led by Schroders Capital, with participation from StepStone Group, Lightspeed Venture Partners and General Catalyst. At an increased valuation of $2.1bn, the round makes us Europe’s first EdTech double unicorn. But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.

Join Multiverse and power our mission to equip the workforce to win in the AI era. The Opportunity We’re expanding our Strategic Accounts post-sale team and are looking for a Customer Value Partner, Strategic Accounts to own a handful of our most complex, high-impact enterprise partnerships. This is a senior individual contributor role and the post-sale counterpart to our Strategic Account Executives. Your focus is to ensure customers experience Multiverse as a seamless, proactive partner; turning commitments into outcomes, building long-term trust with senior stakeholders, and creating the conditions for sustainable account growth.

Once here, you will:

- Own the end-to-end customer journey for key strategic accounts, from launch through long-term value realisation.
- Build deep, multi-threaded relationships across customer stakeholders (HR, executive sponsors, business leaders, department partners, line managers) and understand internal dynamics to engage the right people at the right time.
- Partner with executive sponsors to broaden engagement across senior leaders and the teams responsible for execution, ensuring learning outcomes translate into measurable business impact.
- Create and run joint success plans and discovery workshops with customers (outcomes, milestones, governance, success metrics), and hold a clear operating rhythm to drive progress.
- Lead Executive Business Reviews / Quarterly Business Reviews that demonstrate value realised, celebrate shared wins, and course-correct where needed.
- Translate delivery outcomes into compelling proof: share learner projects and impact stories with relevant leaders (e.g., department directors) to spark new use cases and strategic business reviews.
- Partner closely with a dedicated onboarding/implementation counterpart to ensure a smooth launch and strong first 90 days, then maintain strategic oversight as programmes run.
- Collaborate with Sales and Business Value Consultants to strengthen the value narrative and ensure the customer has a clear, evidence-backed view of value over time.
- Act as a trusted internal voice of the customer: align Delivery, Product and Support to remove barriers, raise quality, and improve the overall customer experience.
- Re-engage the Strategic Account Executive once a commercial opportunity to expand or renew is identified. Note, as a Strategic CVP you do not ‘own’ the commercial expansion outcome.

What you bring:

- 5–8+ years of experience in strategic customer success, strategic account management, consulting, or professional services working with complex enterprise customers.
- Executive presence and the ability to build trust and influence across senior stakeholder groups in large organisations.
- A track record of building structured success plans, running executive governance, and tying work to measurable outcomes (not just activity).
- Strong program leadership and operational discipline: you can operate strategically while keeping a high bar for execution, risk management, and follow-through.
- Comfort leading cross-functional teams without formal authority, driving clarity, cadence, and accountability.
- Commercial awareness and partnership mindset: you can identify expansion opportunities and build “ready-to-act” cases, while partnering with Sales to progress commercial discussions.
- Clear written and verbal communication — you can simplify complexity for executives and teams alike.
- Comfort in working with ambiguity - both internal teams and external account positions will rapidly change. Bring drive, curiosity and adaptability to work effectively in a high-paced environment.

What success looks like: Customers describe the partnership as seamless, proactive, and value-driven — with strong stakeholder engagement, clear evidence of impact, and a well-run operating rhythm that supports long-term partnership growth.

## Benefits

- Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
- Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
- Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
- Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
- Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy [here](https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy). Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our [Safeguarding Policy](https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf), our [Prevent Policy](https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdf)and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.

## About Multiverse

## Company Overview
- **One-liner**: Multiverse is an upskilling platform that combines expert human coaching with an AI-powered learning engine to help organisations adopt AI, data and tech skills at scale.
- **Entity Type**: Private (Series D, most recent raise $70m in 2026 at a $2.1bn valuation)
- **Headquarters**: London, United Kingdom (Paddington)
- **Founded**: 2016
- **Founders**: Euan Blair

## Core Business
- **Primary industry**: Workforce upskilling / EdTech / AI adoption services
- **Target customers**: B2B – enterprises and mid-market organisations (1,500+ companies including Microsoft, Mars, John Lewis Partnership)
- **Mission statement**: “Equip the workforce to win in the AI era.”

## Products & Services
- **AI Adoption Platform**: An end-to-end platform that diagnoses skills gaps, prescribes learning paths (using the MAGE framework), and tracks quantifiable business impact (productivity, cost savings, ROI).
- **Professional Apprenticeships**: Accredited programmes (Level 3, Level 4) in AI, data, and tech – e.g. Data Technician, Data Analyst, AI & Automation Practitioner, Digital Support Technician. Delivered over 13 months with a 3-month assessment period.
- **AI Solutions Builder**: A programme to create agentic AI experts who build solutions to improve team processes and eliminate repetitive tasks.
- **Data Fellowship & Data & Insights for Business Decisions**: Programmes for aspiring/junior to mid-level data professionals.
- **AI-Powered Productivity**: Coaching on GenAI tools (Microsoft Copilot, Gemini) with responsible AI use.
- **Human + AI Coaching**: An ecosystem of expert coaches and AI support to guide learners through their upskilling journey.

## Market Standing
- **Valuation**: $2.1 billion (post-money after $70m raise in 2026; previously $1.7bn post-money in June 2022 Series D)
- **Key Metric**: Over £2 billion tracked ROI for employers; 22,000+ learners; 1,500+ companies served; 800+ employees
- **Notable Investors/Partners**: Schroders Capital (lead in 2026 round), General Catalyst, Lightspeed Venture Partners, StepStone Group. Key partners include Microsoft, Mars, John Lewis Partnership.
- **Growth Signals**: Raised $70m at a higher valuation in 2026 to accelerate European expansion; growing headcount (850+ employees reported on careers page); launched new AI-specific programmes; expanded from UK into the US.

## Competitive Advantages
- **End-to-end AI adoption layer**: Combines skills diagnosis, custom learning paths, human coaching, and ROI measurement – not just content delivery.
- **Proven ROI focus**: Every programme is designed to deliver measurable business outcomes (e.g., $2bn+ in customer ROI cited).
- **Accredited apprenticeships for all career stages**: Offers government-recognised qualifications but for any age (not just early career), bridging the gap between traditional education and workforce needs.
- **AI-native approach**: AI is “the engine, not an add-on”; the platform itself uses AI to personalise learning and coach at scale.

## Strategic Focus
- **European expansion**: The 2026 $70m raise, led by Schroders Capital, is specifically earmarked for accelerating growth across Europe.
- **Deepening AI adoption capabilities**: Building the “adoption layer” for organisations – helping them move from buying AI tools to actually getting employees to use them effectively.
- **Scaling the platform**: Continuing to add new programmes and improve the MAGE learning framework to drive more business impact.

## Why Work Here
- **Culture**: Described as “mission-driven” with a focus on achievement, mastery, and behaviour (BAM framework). Emphasis on continuous feedback, improvement, and being “owners” who drive outcomes.
- **Hybrid working**: 3 days per week in the London office (Paddington); plus a “10 days work from anywhere” scheme.
- **Benefits**: Bupa Private Medical Insurance, Unum Cashplan, Wellhub gym/wellness membership, enhanced pension (5% + 4% employer contribution), tech and cycle scheme, workplace nursery, share options (role dependent), 2 extra M-Powered Days off, life insurance, therapy support.
- **Learning and growth**: “Never stop growing” is a core value; intensive 2-week AI onboarding for all new hires; quarterly team socials.
- **Engineering culture**: Active hiring for roles like AI Solutions Engineer, Senior Software Engineer (AI Adoption Product), Applied AI Engineer, Analytics Engineer, AI Learning Architect – indicating a strong focus on building the platform in-house.

## Sources
1. [multiverse.io – Homepage](https://www.multiverse.io/)
2. [multiverse.io – Careers “We’re Hiring”](https://www.multiverse.io/careers/were-hiring)
3. [multiverse.io – Our Mission](https://www.multiverse.io/about/our-mission)
4. [multiverse.io – Careers (open roles)](https://www.multiverse.io/en-US/careers?q=advanced)
5. [linkedin.com – Multiverse company page](https://www.linkedin.com/company/joinmultiverse)

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