---
title: 'CX Content Specialist at Roadie'
canonical: 'https://feeny.ai/job/cx-content-specialist-roadie-remote-mhcc8yq6ypvx'
type: 'job'
last_seen: '2026-10-19'
---

# CX Content Specialist at Roadie

- **Company:** Roadie
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-19
- **Apply:** https://job-boards.greenhouse.io/roadie/jobs/8868872002

## Job description

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit [www.roadie.com](http://www.roadie.com).

As a CX Content Specialist, you will play a critical role in developing, organizing, and maintaining high-quality internal and external content that supports the Customer Experience (CX) team, our customers, and cross-functional partners. You will work closely with Training, Quality, and Operations teams, as well as collaborate with Product, Marketing, and Legal stakeholders to ensure content is accurate, consistent, and aligned with brand standards. You will be responsible for managing content requests, maintaining our knowledge bases, and ensuring content enables CX teams to deliver a seamless customer experience.

## What You’ll Do

- Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
- Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
- Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
- Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
- Work with the Legal team to secure necessary approvals for external-facing content
- Prioritize and organize incoming content requests based on scope, urgency, and deadlines
- Ensure efficient and timely completion of deliverables based on KPIs set by the Content & Instructional Design Manager
- Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions
- Deliver and manage internal communications for CX teams across communication channels
- Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities
- Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement

## What You Bring

- Bachelor's degree in English, Communication, Technical Writing or a related field
- 2+ years of experience in technical writing or content development and creation
- Experience with content management systems and knowledge bases, Salesforce strongly preferred
- Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
- Tenacity for problem-solving with exceptional patience and persistence
- Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
- Ability to produce digestible, searchable, accessible content for a variety of audiences
- Self-starter and ability to work independently

Why Roadie?

- Competitive total rewards package
- 100% company-paid health insurance for yourself
- 401(k) with company match
- Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
- Remote-first environment
- Unlimited PTO
- Inclusive family leave policy that supports all new parents
- Paid Wellness Days in addition to Company holidays
- Monthly WFH stipend
- Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
- The technology you need to get the job done

This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

## About Roadie

## Company Overview
- **One-liner**: Roadie is a same-day delivery logistics platform that connects businesses with a nationwide network of independent drivers to provide last-mile delivery solutions.
- **Entity Type**: Private (Subsidiary of UPS) – acquired in September 2021; LinkedIn incorrectly lists “Public Company” but Roadie itself is privately held.
- **Headquarters**: Atlanta, Georgia, United States
- **Founded**: 2014
- **Founders**: Marc Gorlin (CEO)

## Core Business
- **Primary industry**: Logistics / Last-mile delivery (crowdsourced delivery platform)
- **Target customers**: B2B – retail, auto parts, pharmaceuticals, industrial supplies, and enterprise clients (e.g., The Home Depot, Walmart, Best Buy, Tractor Supply Company, Delta Air Lines)
- **Mission / Purpose**: “We’re changing the future of logistics” – enabling flexible, reliable same-day delivery for businesses of all sizes.

## Products & Services
- **Same-Day Delivery**: Deliveries in as fast as 2 hours, with 2-hour, 4-hour, and end-of-day window options.
- **Oversized Item Delivery**: Items up to 144″ and 300 lbs, same-day up to 100 miles.
- **Local Next-Day Delivery**: Faster than ground, more affordable than express.
- **Reverse Logistics**: Home pickup for returns to improve customer satisfaction.
- **Hot Shot Delivery**: On-demand, time-critical urgent orders.
- **Prescription Delivery**: Specialized pharmacy gig-certified drivers for secure, compliant prescription deliveries.
- **Cross-Dock Solutions**: Streamlined operations for high-volume businesses.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (acquired by UPS for an undisclosed amount in 2021).
- **Key Metric**: Annual Revenue ~$25.4M (latest estimate); Total Funding $86M (over 5 rounds, led by The Home Depot, TomorrowVentures, etc.).
- **Notable Investors / Partners**: The Home Depot (lead investor in Series C), TomorrowVentures, UPS (acquirer). Customers include Home Depot, Walmart, Best Buy, Tractor Supply, Delta Air Lines.
- **Growth Signals**: 707 employees (+39.9% YoY); 310,000+ independent drivers covering 30,000+ zip codes and 97% of U.S. households; recognized by The Home Depot’s Executive Carrier Council for 5 consecutive years.

## Competitive Advantages
- Largest local same-day delivery network in the U.S. with unmatched scale and flexibility.
- Ability to deliver oversized items (up to 144″ and 300 lbs) that traditional carriers cannot handle.
- Integration with UPS for seamless last-mile solutions and simplified billing.
- Pharmacy gig-certified drivers for secure prescription delivery.
- Flexible delivery windows (2h, 4h, end-of-day) and cross-dock capabilities.

## Strategic Focus
- Deepening integration with UPS to expand service offerings and reach.
- Enhancing technology platform for ship-from-store, reverse logistics, and enterprise scalability.
- Growing the driver network and coverage density, especially for oversized and time-critical deliveries.
- Continuing to serve large retail and industrial clients while expanding into new verticals.

## Why Work Here
- **Culture**: Values-driven (“Make Magic”, “Keep It Real”, “Bring Yourself”, “Just Go”, “Pop Bottles”). Described as a small, growing team of smart people solving hard problems with heart.
- **Work/Life Balance**: Generous PTO, paid parental leave, flexible schedule, and a 4-day work week for the Support team.
- **Compensation & Benefits**: Competitive salaries + bonus program; 100% paid employee health plans; 401K with company match; education assistance including student loan contributions.
- **Remote/Hybrid**: Several roles listed as REMOTE (e.g., CX Vendor Manager Lead, Instructional Designer, Senior Manager Trust & Safety). Technology and leadership roles may be based in Atlanta or remote-friendly.
- **Perks**: Celebrations, team events, and a “pop bottles” culture. Rated 3.1/5 on Glassdoor (161 reviews) with work-life balance scoring 4.0/5.

## Sources
1. [Roadie Careers Page](https://www.roadie.com/careers)
2. [Roadie Greenhouse Job Board](http://job-boards.greenhouse.io/roadie)
3. [Roadie Official Website](https://www.roadie.com/)
4. [Roadie LinkedIn Company Page](https://www.linkedin.com/company/roadie-inc)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/roadie)

## Other roles at Roadie

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