--- title: 'CX Coordinator, Weekend at Felix' canonical: 'https://feeny.ai/job/cx-coordinator-weekend-felix-canada-5gy418f5m8fy' type: 'job' last_seen: '2026-09-11' --- # CX Coordinator, Weekend at Felix - **Company:** Felix - **Location:** Canada - **Compensation:** $48k–$52k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-11 - **Apply:** https://jobs.ashbyhq.com/felix/3ccfc0c3-7254-429e-abea-710c6aac128a ## Job description ## About Felix Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians. Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more. ## About the Role When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets — it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started. You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact. If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment — this is a strong fit. You Will - Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email - Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care - Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward - Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better. - Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization - Spot patterns, flag gaps, and help improve how we support patients over time You Have - Experience in a customer-facing role (thriving in high volume is a strong plus) - Experience with Intercom Helpdesk or a related platform - Telehealth or digital health background is a bonus - Weekend availability (Saturday – Wednesday) In any case, you'll stand out if you: - Communicate with precision and warmth — you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed - Are a self-directed problem solver — you make confident decisions with the information available, and take initiative without needing constant direction - Have natural curiosity — you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work ## Benefits - Full medical, dental and vision benefits - Maternity/paternity policy - 3 weeks' vacation - Competitive compensation - Stock option grant - Remote first, work from anywhere in Canada - Incredible culture powered by a highly collaborative and high-performing team - Large impact at an early-stage technology company - Professional development opportunities, working closely with founders and the senior leadership team Schedule (Eastern Time): - Saturday – Wednesday, 4:00 PM – 12:00 AM Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada. Open vacancy: This posting is for an existing vacancy at the company. Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca. Recruitment Fraud Alert Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives. - Communication: We will only ever contact you from an official @[felixforyou.ca](http://felixforyou.ca) email address. - Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp). - Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process. Use of Artificial Intelligence (AI) in Hiring Process Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager. ## About Felix ## Company Overview - **One-liner**: Felix is Canada's first fully integrated digital healthcare platform, offering on-demand treatment for everyday health needs like weight loss, mental health, sexual health, and more. - **Entity Type**: Private (Series B) - **Headquarters**: Toronto, Ontario, Canada - **Founded**: 2019 - **Founders**: Emma Stern (Co-Founder, CEO), Kelly Anderson (Co-Founder, COO) ## Core Business - **Primary industry/industries**: Digital Healthcare / Telemedicine / Health Technology - **Target customers**: B2C (direct-to-consumer), with a primary focus on Canadian patients seeking convenient, stigma-free access to lifestyle and everyday healthcare. - **Mission or purpose statement**: To help Canadians live healthier lives by removing obstacles to good health, such as lack of a family doctor, long wait times, and stigma. ## Products & Services - **Weight Loss**: Online consultations and prescriptions for modern weight loss treatments, including generic semaglutide, to help patients lose up to 20% of their body weight. Includes a treatment plan, tools, and ongoing practitioner support. - **Longevity**: A proactive health program that offers blood testing for up to 43 essential health markers, calculates biological age, and creates a personalized plan (medication, supplements, lifestyle changes) to optimize health and extend lifespan. - **Mental Health**: On-demand access to care and treatment plans for mental health conditions. - **Sexual Health**: Treatment for erectile dysfunction, premature ejaculation, genital herpes, and HIV prevention (PrEP). - **Skin Care**: Prescriptions and treatment plans for acne and other skin conditions. - **Hair Loss**: Online consultations and prescriptions for hair loss treatment. - **Women's Health**: Services including birth control and menopause care. - **Other Everyday Health**: Treatment for allergies, migraines, acid reflux, smoking cessation, metabolic health, and diabetes. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metrics**: - Annual Revenue: USD 2.5M (per LinkedIn estimate) - Total Funding: USD 79.3M - Patients served: 1.5M+ (as of mid-2025) - Prescriptions filled: 1M+ - Employees: 138 (LinkedIn, +28.1% YoY) - **Notable Investors/Partners**: - BDC Capital’s Women in Technology Venture Fund (led Series B) - Whitecap Venture Partners (led Series A) - Mantella Venture Partners (led early seed round) - **Growth Signals**: The company has grown from $13.4M in Series B funding in 2023 to serving over 1.5M patients. It has expanded its offering from sexual health to weight loss, longevity, and mental health. The company has grown headcount by 28.1% year-over-year. ## Competitive Advantages - **Integrated, Digital-First Model**: Felix is a fully integrated platform that handles everything from diagnosis to prescription to delivery, all from the patient's home. - **Stigma-Free Approach**: Explicitly designed to remove discomfort and judgment from accessing care for sensitive health issues (e.g., sexual health, weight loss, mental health). - **Canadian-Focused**: Operates exclusively within Canada, with a network of licensed Canadian practitioners and direct insurance billing, making it highly relevant to its target market. - **Exceptional Patient Ratings**: 4.8 on Trustpilot and 4.9 on the App Store, indicating strong user satisfaction and trust. ## Strategic Focus - **Expanding the "Everyday Health" Platform**: Moving beyond its initial sexual health niche into a broad suite of services (weight loss, longevity, mental health, menopause) to become a one-stop shop for everyday healthcare. - **Proactive & Preventative Care**: The introduction of the "Longevity" program signals a strategic shift toward preventative health and personalized medicine, moving beyond reactive treatment. - **Scaling the Team**: With 28% headcount growth and multiple open roles (pharmacists, HR, pharmacy assistants), Felix is actively scaling its operations and clinical capacity. ## Why Work Here - **Mission-Driven**: The work directly impacts the health and well-being of over 1.5M Canadians, offering a clear sense of purpose. - **Innovative Environment**: The company is building a "new kind of healthcare," combining technology with best-in-class medical experts, which is attractive for those in tech, product, and clinical roles. - **Remote-First Culture**: All roles listed are remote within Canada, with a total of 2 offices (HQ in Toronto). The company describes its typical time on-site as "None," indicating a strong remote-first culture. - **Growth Trajectory**: As a Series B company with 28.1% YoY headcount growth and a rapidly expanding product line, there are significant opportunities for career growth and impact. - **Leadership**: Founded by Emma Stern and Kelly Anderson, with a strong leadership team including a Chief Medical Officer and a Chief Pharmacy Officer, indicating a blend of tech and clinical expertise. - **Culture**: The company emphasizes compassion, convenience, and removing stigma, creating a supportive and inclusive work environment. ## Sources 1. [felixforyou.ca](https://www.felixforyou.ca/) 2. [felixforyou.ca/about](https://www.felixforyou.ca/about) 3. [felixforyou.ca/careers](https://www.felixforyou.ca/careers) 4. [builtin.com](https://builtin.com/company/felix-felixforyouca) 5. [linkedin.com](https://ca.linkedin.com/company/felixhealthca) ## Other roles at Felix - [Pharmacy Assistant - Full-Time (On site, Richmond Hill, ON)](https://feeny.ai/job/pharmacy-assistant-full-time-on-site-richmond-hill-on-felix-richmond-hill-xygwr5nzens4) — Richmond Hill, Canada - [Nurse Practitioner - Alberta](https://feeny.ai/job/nurse-practitioner-alberta-felix-canada-9bde3jbded5r) — Canada - [Staff Pharmacist - Weekends Part-Time (On site, Mississauga, ON)](https://feeny.ai/job/staff-pharmacist-weekends-part-time-on-site-mississauga-on-felix-mississauga-k7z5wekc8chd) — Mississauga, Canada - [Nurse Practitioner - Prince Edward Island](https://feeny.ai/job/nurse-practitioner-prince-edward-island-felix-canada-5dvdpcf47rw9) — Canada - [Nurse Practitioner - British Columbia](https://feeny.ai/job/nurse-practitioner-british-columbia-felix-canada-tf9paxa6rhvf) — Canada - [Senior Creative Producer](https://feeny.ai/job/senior-creative-producer-felix-canada-875anv5mnt4e) — Canada - [Accounting Administrator](https://feeny.ai/job/accounting-administrator-felix-canada-g34dby9avb8r) — Canada - [CX Coordinator, Weekday](https://feeny.ai/job/cx-coordinator-weekday-felix-canada-ej1mz72aax3m) — Canada - [Sr. Software Engineer](https://feeny.ai/job/sr-software-engineer-felix-canada-h2pp6zn2ad53) — Canada - [Software Engineer, Website](https://feeny.ai/job/software-engineer-website-felix-canada-z1cf72p52d6f) — Canada