--- title: 'CX Knowledge Architect at Notion' canonical: 'https://feeny.ai/job/cx-knowledge-architect-notion-new-york-12f1skt37vvd' type: 'job' last_seen: '2026-09-09' --- # CX Knowledge Architect at Notion - **Company:** [Notion](https://feeny.ai/companies/notion) - **Location:** New York, NY - **Compensation:** $165k–$180k - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-06-16 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/notion/4c7683fa-fe37-44d9-aa3f-2f57a37c11f8/application **Skills:** Information architecture, Governance, Taxonomy, Tagging, Content operations, Technical writing, Knowledge management, AI literacy, Data-informed prioritization > Own the end-to-end customer experience knowledge strategy and systems, designing durable information architecture and governance to keep internal knowledge accurate and scalable. Partner with cross-functional teams to maintain a living system of record for humans and AI, ensuring high-quality, up-to-date content for... ## Job description ## WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ## ABOUT THE ROLE: Own CX enablement knowledge strategy + systems globally. Notion ships quickly, and our customer experience depends on support teams being able to find accurate answers fast. This role exists to keep our internal knowledge base fresh as it scales—by designing durable information architecture and governance that keeps pace with frequent product change. What’s different at Notion: you’ll use Notion as customer zero, building a living system of record structured for both humans and AI—so the right people (and the right agents) can retrieve the right information at the right time. You’ll own the internal knowledge base end-to-end (content + page structure), partnering with CX Enablement, Product Ops, QA, and Vendor Ops to keep it reliable and effective. ## WHAT YOU'LL ACHIEVE: - Own end-to-end CX knowledge as a system: Make it dramatically faster for CX teams to retrieve trustworthy, up-to-date knowledge, improving support quality and efficiency as Notion grows. - Design and evolve information architecture (IA): Define how knowledge is structured, governed, maintained, and measured across the full lifecycle (intake → draft → review → publish → maintenance → archive). - Set quality standards + governance: define templates, authoring guidelines, and review/approval paths (especially for high-risk policy areas like billing, legal, security, pricing). - Maintain accuracy + freshness at scale: expand knowledge creation + maintenance programs so launch content and updates don’t bottleneck on a single team. - Build modular, reusable knowledge: drive standard sections and reusable modules (definitions, constraints, escalation paths, policy snippets) using synced blocks and consistent structure to enable reuse across KB + macros. - Supervise content agents + KB automation: Optimize the KB for AI retrieval, and use AI to improve quality and coverage (AI-assisted content QA, gap detection, and draft suggestions with human review), with clear standards for what gets published. - Partner cross-functionally for support readiness: triage and coordinate requests from CX, Product, Eng, and Legal/Finance; translate decisions into support-ready guidance (decision trees, escalation paths, KB updates, internal comms). - Measurably improve freshness, launch coverage, and workflow efficiency—while raising the bar on the system’s quality, usability, and durability. ## SKILLS YOU'LL NEED TO BRING: - Program + system ownership: experience owning an end-to-end knowledge system (not just shipping individual docs) in knowledge management, CX enablement, technical writing, content ops, or adjacent roles. - Information architecture + governance depth: ability to design scalable IA (taxonomy/tagging/page structures) and run governance/review models that protect quality and reduce risk. - Systems thinking + operational excellence: can build durable processes that scale across many contributors and withstand high change velocity; experience building modular, reusable content components. - Quality and maintenance rigor: demonstrated ability to run content QA, audit cadences, and freshness programs. - Data-informed prioritization + AI literacy: uses qualitative + quantitative signals to focus on the highest-impact work, and understands how structure affects AI/human retrieval. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in New York City, the estimated base salary range for this role is $136,000- $160,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite ## A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. ## EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. ## About Notion ## Company Overview - **One-liner**: Notion is an all-in-one AI workspace that combines documents, databases, wikis, and project management into a single customizable platform. - **Entity Type**: Private (late-stage; last valuation $11B via secondary tender in January 2026) - **Headquarters**: San Francisco, California, USA - **Founded**: 2013 - **Founders**: Ivan Zhao (CEO), Simon Last (CTO) ## Core Business - **Primary industry**: Productivity software / AI workspace - **Target customers**: B2B and B2C – freelancers, small teams, mid-market, and enterprise organizations - **Mission**: “Make it possible for everyone to shape the tools that shape their lives.” ## Products & Services - **Notion (Core Workspace)**: A flexible SaaS platform that replaces separate tools for notes, docs, knowledge bases, project tracking, and databases. Highly customizable with templates and integrations. - **Notion AI**: Integrated AI assistant for writing, summarizing, brainstorming, and automating workflows within the workspace. - **Notion API & Integrations**: Allows developers to build custom automations and connect Notion with other tools (Slack, Google Drive, Jira, etc.). - **Notion Mail (in development)**: An AI-powered email client that rethinks inbox management, currently in beta. ## Market Standing - **Valuation**: $11 billion (set in a January 2026 secondary tender offer) - **Key Metric**: Total funding approximately $347M (Series D in 2021 at $10B valuation); annual revenue not publicly disclosed - **Notable Investors/Partners**: Index Ventures, Sequoia Capital, Coatue Management, Tiger Global, CRV (past rounds); strategic partnerships with companies like Slack and Google. - **Growth Signals**: Headcount grew from ~800 (2024) to ~1,000 (2026); 148 open roles as of April 2026; global expansion with offices in San Francisco, New York, Dublin, Tokyo, Seoul, Hyderabad, Sydney, and more; heavy investment in AI features and enterprise sales. ## Competitive Advantages - **All-in-one flexibility**: Replaces multiple point solutions (Confluence, Evernote, Trello, etc.) with a single, highly customizable workspace. - **Strong brand loyalty**: High NPS and 4.3/5 Glassdoor rating; 89% of employees would recommend working there. - **AI-native integration**: Notion AI is deeply embedded into the core product, not a bolt-on, giving it an edge over legacy tools. - **Engineering-driven culture**: CEO Ivan Zhao is deeply involved in product details, fostering a craft-obsessed engineering culture. ## Strategic Focus - **AI leadership**: Expanding AI capabilities (AI Capture, AI Workflows, Agentic Search) to make Notion the central hub for both human and AI agent collaboration. - **Enterprise adoption**: Building out sales, customer success, and security features to win larger accounts. - **Global hiring**: Opening new offices in APAC and Europe to support international growth and talent acquisition. - **Product expansion**: Developing new surfaces like Notion Mail and deepening integrations to increase stickiness. ## Why Work Here - **Culture**: Engineering-driven, transparent, and kind. Values include “Customer in every room,” “Own the outcome,” “Why not today?,” and “Direct and kind.” - **Work policy**: Hybrid – required in-office Monday, Tuesday, Thursday; remote flexibility the other two days. Offices in major global cities. - **Compensation**: Competitive – median engineer total compensation ~$330K, top-end ~$735K (2026 data). Includes equity, bonuses, and benefits. - **Benefits**: Fully covered medical/dental/vision, flexible PTO, paid parental leave, mental health services (therapy, coaching), family-forming/fertility support, monthly lifestyle stipend, learning & development funds, commuter benefits, retirement plan with match, and more. - **Growth**: 148 open roles across engineering, product, design, sales, customer experience, and more – strong signal of active scaling. - **Diversity & Inclusion**: Explicit DEI programs, gender affirmation funds, and a commitment to building a diverse team. ## Sources 1. [Notion Careers Page](https://www.notion.com/careers) 2. [Notion Open Positions (Ashby)](https://jobs.ashbyhq.com/notion) 3. [JobsByCulture – Working at Notion in 2026](https://jobsbyculture.com/blog/working-at-notion-2026) 4. [Built In – Notion Company Profile](https://builtin.com/company/notion) 5. 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