---
title: 'CX Operations Analyst at ClickUp'
canonical: 'https://feeny.ai/job/cx-operations-analyst-clickup-philippines-33h1xbf31f4h'
type: 'job'
last_seen: '2026-09-06'
---

# CX Operations Analyst at ClickUp

- **Company:** [ClickUp](https://feeny.ai/companies/clickup)
- **Location:** Philippines
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-24
- **Last confirmed live:** 2026-09-06
- **Apply:** https://jobs.ashbyhq.com/clickup/7e2a61b5-a721-4384-986f-a9ab733c1ea5

## Job description

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

As a CX Operations Analyst, you will own key operational processes related to Partner Services (SOWs, invoicing, renewal processes, system access) while also providing data analysis, workflow automation, and AI builds that support multiple functions including TAM, Solutions and Support/CX. You are the person who keeps critical operational machinery running smoothly while continuously improving how it works.

This role works across the full CX Ops team and partners with stakeholders in TAM, Solutions, Support, Partner Services, Finance, and GTM Systems. You'll collaborate closely with other CX Ops team members on initiatives while taking direct ownership of your assigned processes and analytical deliverables. The right person for this role is detail-oriented, analytically strong, and energized by building automations and AI solutions that eliminate manual work. This role connects directly to our mission of making every CX team faster, better-informed, and more consistent through operational excellence. If you are an AI native, proactive, data-driven individual who thrives in a fast-paced environment, this role is for you!

## ABOUT THE ROLE

## PROFESSIONAL SERVICES OPERATIONS

- Operationalize partner delivery quality and customer outcomes measurement to ensure accountability regardless of delivery model
- Support the end-to-end SOW management process for Partner subcontracting: creation, tracking, amendments, and closure in coordination with Partner Services leadership and Finance
- Execute partner invoicing workflows: validate submissions, process approvals, track payments, and resolve discrepancies
- Enable partner system access: provisioning, de-provisioning, and ongoing governance of partner access to internal tools and customer environments
- Support capacity planning and resource assignments as the business scales
- Maintain accurate records and documentation for all partner operational processes, ensuring audit readiness and clear escalation paths

## WORKFLOW AUTOMATION & AI BUILDS

- Build, ship, and iterate on AI-driven workflows that enhance and automate internal processes, customer health inspection, risk detection, engagement management, services delivery lifecycle, quality measurement, and customer experience across TAM, Solutions and CX
- Develop AI agents and AI-assisted tools in collaboration with team members, contributing to the team's broader automation roadmap
- Actively leverage AI in daily work: data analysis and modeling, stakeholder communications, problem-solving and workflow orchestration
- Facilitate the adoption of new tools and processes, including AI and automation platforms, to drive productivity across the organization
- Apply strong judgment to validate AI outputs, manage risk, and improve the repeatable systems the team uses
- Stay current with AI developments relevant to CX operations and translate learnings into solution improvements

## DATA INSIGHTS

- Extract key business insights from qualitative and quantitative data, identify risks and opportunities, and inform programs that drive revenue retention, expansion, quality, and operating leverage
- Build and maintain reports and dashboards in Salesforce, ClickUp and Hex that support TAM, Solutions, and Partner Services leadership with operational visibility
- Perform ad hoc data analysis to answer business questions, surface trends, and support decision-making by CX Ops team members and stakeholders
- Support renewals and retention analysis with data extraction, formatting, and pattern identification

## CROSS-FUNCTIONAL PROGRAMS

- Own specific deliverables within larger strategic initiatives to optimize and transform customer engagement, services delivery, and internal collaboration processes
- Support senior CX Ops team members on projects spanning TAM, Solutions, and Partner functions, executing assigned works with high quality and reliability
- Respond to ad hoc operational requests from CX Ops leadership and stakeholders with timely, accurate deliverables
- Embody a culture of rapid innovation and experimentation across playbooks to drive customer outcomes and enhanced experience

## ABOUT YOU

- 3+ years in Operations, Analytics, or a related role, preferably in a SaaS, customer-facing, or GTM environment
- Demonstrated track record of building and deploying AI-powered workflows that delivered productivity gains, better decision quality, cleaner execution, improved data signals, or increased customer reach
- Track record of supporting technology-enabled business process transformations, with an emphasis on strategic application of AI and agentic solutions
- Proficient in managing and analyzing data, including building reports and scenario analysis models, as well as leveraging business intelligence tools to drive leadership strategy
- Effective at collaborating with cross-functional stakeholders across global regions, reaching consensus, and driving change together
- Proficient with Salesforce, Gong, ClickUp, Hex, Tableau, Google Apps Script and comparable platforms
- Direct experience with a SaaS business model, customer journey, and core KPIs in a high-growth, global environment
- Knowledge of professional services and customer success methodology, processes, tools, and metrics
- Strategic thinker with a bias for action - hands-on, scrappy, and able to take projects to the finish line

#LI-NMR #LI-Remote

## Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

## About ClickUp

## Company Overview
- **One-liner**: ClickUp provides an all-in-one productivity platform that replaces fragmented work tools with a unified solution for tasks, documents, collaboration, and AI-powered agents.
- **Entity Type**: Private (Series C)
- **Headquarters**: San Diego, California, USA
- **Founded**: 2016
- **Founders**: Zeb Evans and Alex Yurkowski

## Core Business
- **Primary industry**: Productivity Software / Project Management / AI Agents
- **Target customers**: B2B, serving teams of all sizes from SMBs to 85% of the Fortune 500 [clickup.com]
- **Mission**: Maximize human productivity by fundamentally reinventing how work gets done through the convergence of software, AI, and humans [clickup.com/careers]

## Products & Services
- **ClickUp Platform**: The core product — an everything app for work combining tasks, docs, chat, whiteboards, goals, timelines, and 100+ product replacements [clickup.com]
- **Brain²**: ClickUp’s AI engine that intelligently routes tasks to the best frontier model (GPT, Claude Opus, Gemini, etc.) with full workspace context, memory, and preferences [clickup.com]
- **Super Agents**: Configurable AI agents that automate workflows — including PM Agent, Assign Agent, and Live Answers Agent — with the ability to build custom agents using any MCP (Model Context Protocol) connection [clickup.com]
- **ClickUp Apps**: Integrations with Google Drive, GitHub, Salesforce, Slack, and thousands of other tools [clickup.com]

## Market Standing
- **Valuation**: $4 billion (latest round, per Tracxn) [tracxn.com]
- **Total Funding**: $535 million raised [tracxn.com]
- **Key Metric**: Over 5 million teams use ClickUp; 85% of Fortune 500 companies are customers [clickup.com]
- **Notable Investors**: Andreessen Horowitz, Tiger Global Management, Craft Ventures [tracxn.com]
- **Growth Signals**: 1,529 employees as of March 2026; strong adoption of AI agents with 3M+ tasks automated; Forrester TEI study reports 384% ROI and payback in under 6 months for customers [tracxn.com, clickup.com]

## Competitive Advantages
- **Convergence over bundling**: Unlike competitors who bolt together separate tools, ClickUp was built from the ground up as one unified platform, giving Brain² full context across all work types (tasks, docs, conversations, files) — context that competitor AI tools lack [clickup.com/about]
- **Model-agnostic AI**: Brain² intelligently routes each query to the best frontier model (GPT, Claude, Gemini, etc.), delivering optimal performance without vendor lock-in [clickup.com]
- **Enterprise-grade security**: SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliant, with AI privacy protections exceeding standard enterprise SaaS [clickup.com]
- **Massive product surface area**: 100+ products in one platform means customers can consolidate an entire tech stack, creating deep switching costs

## Strategic Focus
- **AI-first convergence**: Deep investment in AI agents (Super Agents) and ambient intelligence that anticipates user needs rather than just responding to commands [clickup.com]
- **Platform expansion**: Continuing to absorb adjacent tool categories (chat, docs, whiteboards, goals) to eliminate toggling between apps [clickup.com/careers]
- **Enterprise scale**: Targeting larger deployments with proven ROI data and robust compliance/security posture

## Why Work Here
- **Culture & values**: The company emphasizes grit, growth mindset (“grow 1% every day”), passion, and hard work. Core value: “Normal f*cking sucks” — a rejection of status quo thinking [clickup.com/careers]
- **Impact**: Employees are empowered to work across AI, product, and engineering — “you don’t need to be an engineer to dive deep into leveraging AI” [clickup.com/careers]
- **Work model**: Remote-friendly with offices in San Diego (HQ), United States, Canada, Ireland, United Kingdom, Australia, and globally [clickup.com/about]
- **Perks**: Generous PTO, health plans, retirement benefits, wellness programs, and parental leave [clickup.com/careers]
- **Growth**: The company explicitly hires for potential impact and supports “building your boldest career”; recent headcount of 1,529 signals continued scaling [tracxn.com, clickup.com/careers]

## Sources
1. [ClickUp Careers Page](https://clickup.com/careers)
2. [ClickUp About Page](https://clickup.com/about)
3. [ClickUp Homepage](https://clickup.com/)
4. [Tracxn Company Profile](https://tracxn.com/d/companies/clickup/__lm2pfON0Ef7h6Fu5h9GkLd9_fspnDEnBOL2bEKJxWkg)

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