---
title: 'CX Specialist (Temp) at Atomic'
canonical: 'https://feeny.ai/job/cx-specialist-temp-atomic-united-states-fa5xxp882ebz'
type: 'job'
last_seen: '2026-10-16'
---

# CX Specialist (Temp) at Atomic

- **Company:** Atomic
- **Location:** United States
- **Employment:** temporary
- **Work type:** remote
- **Posted:** 2026-10-05
- **Last confirmed live:** 2026-10-16
- **Apply:** https://jobs.ashbyhq.com/atomic/c07059b6-2147-4b35-9555-2af250d06242

## Job description

## About Golden Child

Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we've built a founding team of board-certified veterinary nutritionists, supply chain experts, and classically trained chefs to engineer a food system held to human-grade standards. Golden Child offers Our chef-crafted, science-backed Mains and functional Drizzles that are designed to support lifelong health. Because feeding your dog should be an expression of love, care, and taste. https://mygoldenchild.com/

## About the Role

The Temporary CX Specialist will keep our concierge-level customer experience running smoothly through the holiday season. This position reports directly to the Head of Customer Experience (CX). You will be the human in the loop for our AI support agent, own the conversations that need extra care, and make sure every customer gets a fast, warm, and accurate answer that reflects the Golden Child brand. This is a hands-on, individual contributor role. It does not include managing people, setting strategy, or owning vendor relationships. The focus is quality, speed, and good judgment in the queue. Duration: Temporary, mid-November 2026 to mid-January 2027, with potential for extension based on business needs and performance.

## Key Responsibilities

- Owning all aspects of monitoring and responding to email and SMS messages in Gorgias.
- Monitor our AI tooling daily, reviewing AI-drafted and AI-sent replies to ensure they are accurate, on-brand, and aligned with our policies and brand tone.
- Correct AI errors before they reach customers, take over conversations the AI hands off, and flag recurring issues to the Head of CX.
- Log gaps in AI knowledge or guidance so we can improve our automation after the holiday season.
- Own escalations and sensitive tickets, including delivery issues, damaged or missing boxes, billing and subscription questions, and unhappy customers.
- Respond to and resolve customer inquiries in Gorgias with care and empathy across email, chat, and SMS.
- Resolve issues in Shopify and Recharge (order lookups, replacements, refunds, and subscription changes) within established guidelines.
- Route anything outside your scope, including pet health questions, to the right person quickly.
- Follow standard processes so requests are resolved thoroughly and documented clearly, with accurate ticket tagging.
- Share a short end-of-week summary covering volume, top customer issues, and AI quality observations.

## Experience and Competencies

- Minimum 3 years of demonstrated success in customer support or client service within e-commerce/DTC, preferably in pet, consumables, or beauty.
- Hands-on experience with Gorgias and Shopify. Experience with [Yuma.ai](http://Yuma.ai), or a similar AI support tool, is strongly required.
- Exceptional written communication skills, with a calm, professional, and empathetic tone, especially with frustrated customers.
- Strong self-management skills, including prioritization and autonomous time management in a fully remote environment.
- Highly organized, detail-oriented, with a consistent customer-first mindset.
- Available weekdays for full engagement, including the weeks of Thanksgiving, Christmas, and New Year’s.
- A love for pets and a passion for creating experiences that strengthen the bond between pets and their humans.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. ----- Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

Please review our [CCPA policies](https://www.atomic.vc/job-applicant-privacy) here.

## About Atomic

## Company Overview
- **One-liner**: Atomic is a venture studio that builds high-growth companies by pairing entrepreneurs with a built-in founding team of experts, capital, and resources.
- **Entity Type**: Private (venture studio and fund; raised $320M for fourth fund)
- **Headquarters**: Miami, Florida, United States (with a San Francisco office and distributed teams across the U.S. and Canada)
- **Founded**: 2012
- **Founders**: Jack Abraham (Managing Partner & CEO)

## Core Business
- **Primary industry**: Venture studio / startup builder (operates across fintech, web3, proptech, education, enterprise, healthcare, and more)
- **Target customers**: Entrepreneurs and co-founders looking to launch scalable companies; B2B and B2C end-markets vary by portfolio company
- **Mission or purpose statement**: “Bring ideas, capital, resources, and talent together to build the best ideas into great companies” (LinkedIn)

## Products & Services
- **Co-Found with Atomic**: The core model – a founder joins Atomic as a co-founder and gets immediate access to an in-house team covering engineering, design, marketing, legal, finance, HR, and recruiting, plus a playbook and capital to de‑risk company building.
- **Atomic Fund**: A $320 million fund (fourth fund) used exclusively to start and scale companies built inside Atomic.
- **Portfolio Companies**: Notable companies built at Atomic include **Hims & Hers** (NYSE: HIMS), **Homebound**, **OpenStore**, **Replicant**, **Found**, and **Bungalow** (each operates as an independent business).

## Market Standing
- **Valuation/Market Cap**: Not disclosed for Atomic itself (as a private studio)
- **Key Metric**: Total raised for fourth fund – **$320 million** (exclusive report); annual studio revenue estimated at **$6.0M** (LinkedIn)
- **Notable Investors/Partners**: Led by Managing Partner Jack Abraham; General Partner includes ex-Postmates CFO; additional undisclosed LPs in the fund.
- **Growth Signals**: 72 employees (LinkedIn), monthly headcount growth of +1.2%, active in 9 countries (U.S., Canada, South Africa, China, Philippines, Qatar, Ukraine, Netherlands, Nigeria); 3 current job openings with 50% monthly increase in postings.

## Competitive Advantages
- **Founding team as a service**: Atomic provides a complete startup infrastructure (legal, finance, HR, design, marketing, recruiting) from day one – a “built-in co-founder” approach that removes typical early-stage friction.
- **Proven track record**: Portfolio includes publicly traded companies (Hims & Hers) and multiple billion-dollar entities, de‑risking the model for new entrepreneurs.
- **Capital + talent density**: The $320M fund, combined with an experienced team of serial entrepreneurs and specialists, allows rapid iteration and scaling across multiple verticals simultaneously.

## Strategic Focus
- Continue scaling the studio-fund model by deploying the fourth fund into new company creations.
- Expand into additional high‑opportunity markets (healthcare, AI, enterprise) while deepening expertise in existing verticals.
- Grow the internal team across key functions (engineering, growth, strategic finance, talent acquisition) to support more parallel company builds.

## Why Work Here
- **Culture**: Described as “a place for anyone with an entrepreneurial spirit” – employees work alongside serial founders and get exposure to launching multiple startups. Built In rates culture 4.1/5 and career growth 4.4/5.
- **Work model**: Hybrid (on‑site at Miami HQ or San Francisco office for most roles; some remote positions available).
- **Perks & team**: Collaborative, low‑ego environment; access to a network of top‑tier operators; roles offer high ownership and visibility into company‑building processes.

## Sources
1. [atomic.vc](https://www.atomic.vc/) – Homepage, join page, team page
2. [builtin.com](https://builtin.com/company/atomic-vc) – Company overview, perks, culture
3. [linkedin.com](https://www.linkedin.com/company/atomic-vc) – Company details, financials, workforce, reviews

## Other roles at Atomic

- [Office Manager](https://feeny.ai/job/office-manager-atomic-miami-tsv5vhsn0nvq) — Miami, FL
- [Head of Brand & Creative](https://feeny.ai/job/head-of-brand-creative-atomic-united-states-hxgbgpb2tjyd) — United States
- [Senior Device Software Engineer](https://feeny.ai/job/senior-device-software-engineer-atomic-san-francisco-d7cmjgn22afc) — San Francisco, CA
- [Senior Perception Engineer](https://feeny.ai/job/senior-perception-engineer-atomic-san-francisco-n56ecasqp62q) — San Francisco, CA
- [Sales Concierge](https://feeny.ai/job/sales-concierge-atomic-united-states-wmdaymc73dmh) — United States
- [Founding Forward Deployed Engineer](https://feeny.ai/job/founding-forward-deployed-engineer-atomic-united-states-e4vbyt2zqwws) — United States
- [Deal Origination Associate](https://feeny.ai/job/deal-origination-associate-atomic-united-states-6mbsk9vnm53k) — United States
- [Founding Clinical AI Lead](https://feeny.ai/job/founding-clinical-ai-lead-atomic-miami-tjwbnqsmqp4k) — Miami, FL
- [Co-found with Atomic](https://feeny.ai/job/co-found-with-atomic-atomic-miami-zr9h9vqrk8mq) — Miami, FL